Shuttle Direct Reviews

Name: Shuttle Direct
Address: Emilio Ortuño 15, Benidorm Centre Building, Benidorm, Alicante
Rating: 4.47

4.5 Rating 2,207 Reviews

86 %

of reviewers recommend Shuttle Direct

Company Reviews

Metrics

Info

4.5

Based on 2,207 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Shuttle Direct:

At Shuttle Direct we offer a wide range of transportation options that cater to both individuals and groups. Our transportation services are perfect for those who are looking for a comfortable and hassle-free way to get to their destination.

With our shuttle services, you'll be picked up from the airport and dropped off at your accommodation economically as you will be riding with other passengers in the same vehicle.

If you're looking for something a little more private, we also offer private transportation services. With our private transportation services, you'll have your own driver who will take you directly to your destination.

At Shuttle Direct, we aim to provide the best possible transportation experience for our customers; whether you're traveling for business or pleasure, we're here to help. Our exclusive partnerships with top Online Tour Operators and Airlines ✈️ allow us to offer tailored services for our business accounts. Get in touch to find out how we can help with your transportation needs.

Choose Shuttle Direct for your transportation needs, and experience the best level of comfort, convenience, and safety.

Visit Website

Phone:

+34 965 856 694

Email:

customer.care@shuttledirect.com

Location:

Emilio Ortuño 15,
Benidorm Centre Building,
Benidorm
Alicante
03501

Shuttle Direct 5 star review on 28th September 2023

Cosmin C

Shuttle Direct 4 star review on 20th July 2023

Petra T

Shuttle Direct 5 star review on 19th April 2023

Deborah C

Anonymous

Anonymous // 01/01/2019

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“Excellent service. Even altered pick up at late notice due to cancelled flight.”

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Posted 1 year ago

“On time & really nice drivers”

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Posted 1 year ago

“Emergency number and office hours number are the exact same so couldn’t call after office hours to check a transfer. Bus was late and also couldn’t ring to make sure it was coming to collect or not.”

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Posted 1 year ago

Thank you for bringing this to our attention. We apologize for any inconvenience caused by the telephone numbers. We understand the importance of being able to check on your transfer and receive timely updates. We are currently reviewing our communication processes to address this issue and ensure that customers have a dedicated contact option for after-hours inquiries. We appreciate your feedback, and we will work on improving our services to provide a better experience for our customers. If you have any further concerns or questions, please feel free to reach out to us during office hours, and we will be more than happy to assist you.

Posted 1 year ago

“I have used Shuttle Direct 25 times now from Alicante and will be using them again in September. They have never let me down,the drivers are smart and courteous,the vehicles of all price ranges are clean and air conditioned,the driver has a name board at the luggage exit and you are on your way ina few minutes as the vehicle is only yards away.”

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Posted 1 year ago

“Fantastic price compared to taxi hire. Instant email confirmation with vouchers and upon return, emailed day before with confirmation of time of pick up. Both journeys not busy on bus and swift drop off/collection. Only niggle maybe have representatives in T1 (where I arrived) Had to call office quickly who confirmed it T2 I needed to be. Quick walk sand found the desk.”

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Posted 1 year ago

We're thrilled to hear that you found our prices to be fantastic compared to taxi hire and that the booking process was smooth with instant email confirmation and vouchers. We appreciate your feedback regarding the representatives at T1. We understand the importance of having clear signage and easily accessible representatives at each terminal, and we will review our procedures to ensure a seamless experience for all our customers. If there is anything else we can assist you with or if you have any further suggestions, please feel free to reach out to us. We value your business and look forward to serving you again in the future.

Posted 1 year ago

“Absolutely perfect service. On time, comfortable, friendly driver!! Thankyou x”

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Posted 1 year ago

“I have booked my transfers with Flybus for a good number of years and I am very very satisfied with the service”

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Posted 1 year ago

“We had 25 people to pick up from Alicante airport at 12.45am and pick up from hotel at hotel 4 days later, Shuttle Direct were prompt and waiting on both occasions.”

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Posted 1 year ago

Thank you for your positive review! We are delighted to hear that your experience with Shuttle Direct was prompt and efficient. We strive to provide excellent service to our customers, and we're glad that we were able to meet your expectations. If you require any further assistance or have any future transportation needs, please don't hesitate to contact us. We look forward to serving you again in the future.

Posted 1 year ago

Thank you for your wonderful review! We are thrilled to hear that Shuttle Direct provided prompt and timely pick-ups for your group from Alicante Airport and the hotel. We understand the importance of reliability, especially when it comes to group transfers, and we are delighted that we met your expectations on both occasions. Your satisfaction is our top priority, and we appreciate your trust in our services. If you have any future travel plans or if there's anything else we can assist you with, please don't hesitate to reach out to us.

Posted 1 year ago

“2 lovely drivers for both journeys ,arrived early for both pick ups and were very friendly plus the cost was very reasonable”

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Posted 1 year ago

“Service very efficient from Palma Airport to Porto Pollensa. However booking online not easy. Web site refused repeatedly to accept information and payments. A few " bug fixes" would help there a lot and keep traveller frustration down.”

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Posted 1 year ago

Thank you for your valuable feedback. We appreciate your kind words about our efficient service from Palma Airport to Porto Pollensa. We apologize for any inconvenience you experienced while booking online. We take your comments seriously and will review our website to address any technical issues to ensure a smoother booking process. Your satisfaction is important to us, and we appreciate your patience. If you have any further concerns or need assistance, please feel free to contact our customer support team. We hope to have the opportunity to serve you again in the future.

Posted 1 year ago

“A very good service picked up at the airport in Barcelona and dropped right outside our hotel in Tosha de Mar the only downside was we were on the bus for over 3 hours when it said approximately 1 hour 20 minutes I didn't mind got to see different resorts but the rest of family were complaining over sitting on a bus that long.”

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Posted 1 year ago

“1st class service”

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Posted 1 year ago

“Booked on line no problem got confirmation.whrn I arrived at airport they were there with my name displayed.no problem with return journey either. I suppose I would have liked a text or email the day before my return journey just to confirm it .”

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Posted 1 year ago

Thank you for taking the time to share your positive experience with us. We're glad to hear that your booking process was smooth and that our team was there to meet you at the airport with your name displayed. It's great to know that your return journey went well too. We appreciate your suggestion regarding receiving a text or email confirmation the day before your return journey. We understand that it would provide an additional peace of mind, and we will take this into consideration as we continue to improve our communication processes. Thank you for choosing our services, and we look forward to serving you again in the future.

Posted 1 year ago

“Always use this company for private transfers abroad. Reliable and always on time”

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Posted 1 year ago

“Everything went very well. The only problem was locating your office in the airport arrivals area to obtain the shuttle bus ticket.”

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Posted 1 year ago

“Excellent service”

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Posted 1 year ago

“1st class service in both directions on time and very helpful 👍”

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Posted 1 year ago

“Fantastic service have used many times, cars always spotless would highly reccomend and have done already rebooked next trip.”

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Posted 1 year ago

“We waited one hour. The driver did not show up at Frankfurt airport. The office did not answer the phone. My messages were not returned. Disputing the charge.”

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Posted 1 year ago

We sincerely apologize for the inconvenience you experienced with our service. This is not the level of service we strive to provide to our customers. We understand your frustration and want to assure you that we take this matter seriously. Our Customer Care team has been notified about your issue and they will be in contact with you shortly to resolve the situation and address your concerns. Thank you for bringing this to our attention and giving us the opportunity to make it right.

Posted 1 year ago

“Great service thanks”

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Posted 1 year ago

Shuttle Direct is rated 4.5 based on 2,207 reviews