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Shuttle Direct Reviews

4.5 Rating 2,198 Reviews
86 %
of reviewers recommend Shuttle Direct
Company Reviews Metrics Info
4.5
Based on 2,198 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 86%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Returns & Refunds
Returns Process
Easy
Read Shuttle Direct Reviews

About Shuttle Direct:

At Shuttle Direct we offer a wide range of transportation options that cater to both individuals and groups. Our transportation services are perfect for those who are looking for a comfortable and hassle-free way to get to their destination.

With our shuttle services, you'll be picked up from the airport and dropped off at your accommodation economically as you will be riding with other passengers in the same vehicle.

If you're looking for something a little more private, we also offer private transportation services. With our private transportation services, you'll have your own driver who will take you directly to your destination.

At Shuttle Direct, we aim to provide the best possible transportation experience for our customers; whether you're traveling for business or pleasure, we're here to help. Our exclusive partnerships with top Online Tour Operators and Airlines ✈️ allow us to offer tailored services for our business accounts. Get in touch to find out how we can help with your transportation needs.

Choose Shuttle Direct for your transportation needs, and experience the best level of comfort, convenience, and safety.

Visit Website

Phone:

+34 965 856 694

Email:

customer.care@shuttledirect.com

Location:

Emilio Ortuño 15,
Benidorm Centre Building,
Benidorm
Alicante
03501

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Andrew B
Verified Buyer
“Very good service. On time and polite driver”
Helpful Report
Posted 4 months ago
Alessandra.vincenzi V
Verified Buyer
“Precisione cortesia puntualità”
Helpful Report
Posted 4 months ago
Åke B
Verified Buyer
“Punktlighet och treviiga chafförer med grymma fordon, gav resan extra plus, tack för en bra upplevelse”
Helpful Report
Posted 4 months ago
Bengt C
Verified Buyer
“We called you 23 hours ahead to bring one more on the shuttle. It was to late, you answered. The day for departure. The Shuttle arrived on time, but it took 1 1/2 hour, instead of expected 45 min. We missed a meeting at the airport, but the driver got a call to pick up more passenger. This time it was not to late!! It was the first and only time. No more, Thanks”
Helpful Report
Posted 5 months ago
Anne D
Verified Buyer
“I have been using Shuttledirect for years at least twice a year. In all that time, they have never let me down and always been on time with polite drivers in nice cars. I have recommended them on numerous occasions and will continue to use going forward.”
Helpful Report
Posted 5 months ago
Ann M
Verified Buyer
“Very good communication, a little difficult to find representative on arrival at airport but then efficient and drop off and pick up fine.”
Helpful Report
Posted 5 months ago
Anisa E
Verified Buyer
“Alles was tip top in orde van begin tot eind. Meer kan je niet wensen. Prijzen zijn zalig”
Helpful Report
Posted 5 months ago
Nancy E
Verified Buyer
“Very, very,poor service. Just want your money ahead of time. No customer service! Do not use shuttle direct!! We prepaid over 75 euros for a private pick up and transfer. Upon landing at Barcelona airport, our luggage was delayed. We called Shuttle Direct, no answer X3. When we finally reached them, they said they would only wait 15 min. We said we had no idea when the luggage would arrive so how could we agree to to 15 min! We told them we pre paid for this pick up but they would not wait! They actually requested 75 MORE euros if they were to wait! Do double charge you!!! ( meanwhile our luggage finally came over 2 hours after arrival, and came out with another flight on their carousel!!) We would highly recommend using a regular Taxi when you have collected your baggage. The regular taxis are very efficient and available and MUCH cheaper at Barcelona airport. Only 37 euros. They have a very efficient way to get so many passengers a ride! Shame on you Shuttle Direct for such poor customer service!”
Helpful Report
Posted 6 months ago
Margaret H
Verified Buyer
“Excellent service. Notification of pick up time received in advance and picked up on time advised.”
Helpful Report
Posted 6 months ago
Amelie L
Verified Buyer
“Professional and friendly staff, luxurious and large van - perfect 👍”
Helpful Report
Posted 6 months ago
Stefano P
Verified Buyer
“Used this service quite a few times have never been let down excellent service”
Helpful Report
Posted 6 months ago
Amy S
Verified Buyer
“We've been on the shuttle lots of times but this was a very bad experience with waiting for 2 people for an hour to get on the shuttle we also lost our wallet on there which was a nightmare for us apart from that our driver was very nice and polite X”
Helpful Report
Posted 6 months ago
Anne R
Verified Buyer
“Great service getting to Puerto Pollensa then back up the airport. Bus left about 45 mins after we got on with no problems getting to resort and hotel. Bus prompt for return journey which was a smooth trip also.”
Helpful Report
Posted 6 months ago
Anne L
Verified Buyer
“Perfect transfers both way. Very expensive given it was only 10 minute transfer.”
Helpful Report
Posted 6 months ago
Beverley C
Verified Buyer
“Good service from shuttle direct at Alicante airport. Didn't have to wait long this year on the coach as the coach was full when we got on. The driver helped us with our cases at the airport and the hotel too.”
Helpful Report
Posted 6 months ago
Barbara P
Verified Buyer
“Very impressive service. The driver was waiting at the airport for us and we had a very good journey to the apartment. The same driver was early and waiting for us on the return journey to the airport. All very smooth. Thank you.”
Helpful Report
Posted 6 months ago
Jan B
Verified Buyer
“Super, right on time, good recognizable friendly drivers and good quality cars.”
Helpful Report
Posted 6 months ago
Anja J
Verified Buyer
“Wie gebucht. Pünktlich, freundlich, unkompliziert.”
Helpful Report
Posted 6 months ago
William D
Verified Buyer
“Everything was very professional and organised well thank you.”
Helpful Report
Posted 6 months ago
Björn H
Verified Buyer
“Väl fungerande och bra pris.”
Helpful Report
Posted 7 months ago
Shuttle Direct is rated 4.5 based on 2,198 reviews
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