Shuttle Direct Reviews

Name: Shuttle Direct
Address: Emilio Ortuño 15, Benidorm Centre Building, Benidorm, Alicante
Rating: 4.47

4.5 Rating 2,226 Reviews

86 %

of reviewers recommend Shuttle Direct

Company Reviews

Metrics

Info

4.5

Based on 2,226 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Shuttle Direct:

At Shuttle Direct we offer a wide range of transportation options that cater to both individuals and groups. Our transportation services are perfect for those who are looking for a comfortable and hassle-free way to get to their destination.

With our shuttle services, you'll be picked up from the airport and dropped off at your accommodation economically as you will be riding with other passengers in the same vehicle.

If you're looking for something a little more private, we also offer private transportation services. With our private transportation services, you'll have your own driver who will take you directly to your destination.

At Shuttle Direct, we aim to provide the best possible transportation experience for our customers; whether you're traveling for business or pleasure, we're here to help. Our exclusive partnerships with top Online Tour Operators and Airlines ✈️ allow us to offer tailored services for our business accounts. Get in touch to find out how we can help with your transportation needs.

Choose Shuttle Direct for your transportation needs, and experience the best level of comfort, convenience, and safety.

Visit Website

Phone:

+34 965 856 694

Email:

customer.care@shuttledirect.com

Location:

Emilio Ortuño 15,
Benidorm Centre Building,
Benidorm
Alicante
03501

Anonymous

Anonymous // 01/01/2019

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“Very good service. We had to wait around 45 min before we could leave. That is the only downside.”

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Posted 1 year ago

“Both the transfers to and from the airport departed on time or with very limited delay. The drivers were pleasant, my one criticism was that the vehicle for the outward leg was old and one of the seats was actually broken therefore I was unable to sit next to my wife.”

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Posted 1 year ago

“Servizio bus puntuale ad un prezzo direi economico”

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Posted 1 year ago

“Great service * pleasant staff”

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Posted 1 year ago

“Good service as are flight was delayed and they waited for us”

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Posted 1 year ago

“Provato per la prima volta con la massima soddisfazione. I passeggeri vengono accompagnati al proprio albergo per cui il viaggio dura alcuni minuti in più.”

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Posted 1 year ago

“Shuttle was easy to find there were a lot of Drop offs which made the journey long. Drivers could have been more helpful And not so miserable”

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Posted 1 year ago

“Nice, efficient and clean services.”

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Posted 1 year ago

“Buchung und Vorort Abwicklung alles ok ! aber die Wartezeit ab dem Flughafen bis zur Abfahrt mit dem Bus ist manchmal zu lang ! auch wenn der Bus voll ist kann ein Transfer bis zu 3 Std. dauern.”

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Posted 1 year ago

“El conductor, fue fantástico,el autocar estaba en buen estado,fue agradable, pero la compañía no me envió el horario del bus,ni en la ida ni en la vuelta,gracias que a mi amiga si le enviaron la hora de salida pude enterarme.”

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Posted 1 year ago

“Took approximately 45minute to get to Costa adedje ,bus turned up on time for return to airport would book again”

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Posted 1 year ago

“Vi kørte med Shuttle Direct i oktober 2023. Turen fra Palma Airport til vores hotel var fin, det tog ca. 60 minutter. Chaufføren var meget venlig og hjælpsom. På hjemturen fra hotellet til lufthavnen kom det eneste kritikpunkt på turen. Transfertiden var 150 minutter, dette er for lang tid. Denne chauffør var også meget venlig og hjælpsom, på grund af den lange transfertid, var der nogle der måtte på toilettet ved et par af de hoteller vi stoppede ved. Busserne var af fin standard og meget rene.”

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Posted 1 year ago

“Very good value for money and easy to locate only downside was having to wait for a while at airport for other people (nearly an hour) and quite a few drop offs before us but other than that would recommend.”

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Posted 1 year ago

“Due to an error on the part of their agent, I was not collected at my hotel. As a result I had to book a taxi back to the airport. Since then Shuttle Direct have refunded me the taxi fare. Mistakes will happen. When they do you want the service to accept responsibility, apologise for their error and refund you your expenses. This was all done by Shuttle Direct in a timely manner. Because of that I would be happy to book their service again.”

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Posted 1 year ago

“Really good service that dropped passengers off directly at their hotels. The buses leave hourly and run 24 hours, and you are booked onto a bus based on your arrival time rather than your expected arrival. This meant we were able to catch our transport even though when we were 6 hours late arriving and it was after midnight. Pick up is equally convenient for the return journey. Call for a collection time which will ensure you're at the airport in plenty of time for your flight, and the bus will collect you from outside your resort or hotel. Partly my fault for not realising the pickup was 24h, but when I realised the transport was still available for our late arrival time and found the rep, we were rushed up to the bus station and told the bus was waiting for us. When we got there it had just left, so we had to wait for the next one. We were waiting on the bus for over an hour waiting for the bus to fill up. This is the only reason I couldn't give five stars.”

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Posted 1 year ago

“The bus was comfortable clean and air-conditioned. The driver was pleasant The journey was also a comfortable experience. However we waited over an hour before the bus arrived. Our flight arrived in at 7pm, so by the the we arrived at our accommodation we just about had enough time to check in to our apartment and grab a few essentials from the supermarket before they closed at 10pm. You get what you pay for and that is how I would recommend this company . It is a 30min taxi ride but you'll pay a lot more .”

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Posted 1 year ago

“Vlotte communicatie, goede prijs kwaliteit verhouding. (Enkel de laatste chauffeur was nogal nors en niet hulpvaardig.)”

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Posted 1 year ago

“Goeie service,enig probleem je aangemaakt account herkent ie je paswoord niet meer.”

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Posted 1 year ago

“Goede service messchien hotel Don pacho niet altijd als laatste of eerste ophalen”

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Posted 1 year ago

“Puntualidad y buen servicio.”

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Posted 1 year ago

Shuttle Direct is rated 4.5 based on 2,226 reviews