Shuttle Direct Reviews

Name: Shuttle Direct
Address: Emilio Ortuño 15, Benidorm Centre Building, Benidorm, Alicante
Rating: 4.47

4.5 Rating 2,207 Reviews

86 %

of reviewers recommend Shuttle Direct

Company Reviews

Metrics

Info

4.5

Based on 2,207 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Shuttle Direct:

At Shuttle Direct we offer a wide range of transportation options that cater to both individuals and groups. Our transportation services are perfect for those who are looking for a comfortable and hassle-free way to get to their destination.

With our shuttle services, you'll be picked up from the airport and dropped off at your accommodation economically as you will be riding with other passengers in the same vehicle.

If you're looking for something a little more private, we also offer private transportation services. With our private transportation services, you'll have your own driver who will take you directly to your destination.

At Shuttle Direct, we aim to provide the best possible transportation experience for our customers; whether you're traveling for business or pleasure, we're here to help. Our exclusive partnerships with top Online Tour Operators and Airlines ✈️ allow us to offer tailored services for our business accounts. Get in touch to find out how we can help with your transportation needs.

Choose Shuttle Direct for your transportation needs, and experience the best level of comfort, convenience, and safety.

Visit Website

Phone:

+34 965 856 694

Email:

customer.care@shuttledirect.com

Location:

Emilio Ortuño 15,
Benidorm Centre Building,
Benidorm
Alicante
03501

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

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“Der Service war perfekt. Einziger Verbesserungsvorschlag: es fehlt in der deutschen Version der Hinweis, dass man die genaue Abholzeit im Hotel per E-Mail mitgeteilt bekommt. Im Voucher steht nur, dass man das Busunternehmen anrufen soll. Das ist irreführend. Ansonsten sehr zufrieden!!!”

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Posted 1 year ago

“When we called for our return pick up we were told to wait at the bus stop outside our hotel Turns out we were on the wrong side on the road”

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Posted 1 year ago

We apologize for any confusion or inconvenience you experienced with the return pick-up. It's unfortunate that you were directed to the wrong side of the road. We strive to provide clear and accurate instructions to ensure a smooth experience for our customers. Your feedback is valuable to us, and we'll use it to improve our communication and service. Thank you for bringing this to our attention.

Posted 1 year ago

“Very profesional, well done to all !”

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Posted 1 year ago

“Der Transfer war perfekt! Hat alles bestens geklappt.”

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Posted 1 year ago

“Easy booking system, very good prices and extremely smooth, quick and efficient transfer from airport. Excellent service from driver.”

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Posted 1 year ago

“Overall ok. However some pointers when we arrived we were not told the meeting point. The person collecting us was like did you not get an email or text which I did not get. Maybe company should email/text a couple days before arrival. Had to contact company several times to change time for transfer back to airport as they were suggesting a later time. Could have done without the fuss”

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Posted 1 year ago

We apologize for any inconvenience you experienced during your transfer. Our aim is to provide a smooth and hassle-free service. We appreciate your feedback about the lack of information regarding the meeting point and the need for more effective communication. It's important to note that an email is sent out with booking information upon confirmation. We apologize if you did not receive this email. We will look into improving our communication methods to ensure that all customers are well-informed about their meeting points. Regarding changing the transfer time, we offer options to modify bookings during standard office hours. Additionally, we provide a 24-hour self-service option on our website. We're sorry if this process caused any hassle, and we'll review this aspect to streamline it for our customers. We value your input as it helps us refine our services. Thank you for choosing us for your transfer needs, and we hope to serve you again with an improved experience in the future.

Posted 1 year ago

“-Fahrer hat nicht wie versprochen pünktlich gewartet -Privattransfer gebucht und totales Chaos bekommen. Erst in einen Transporter mit anderen Gästen hinein, dann mussten wir nach ca 1 minute Fahrt das Fahrzeug wieder wechseln und zum Schluss hatte sich dieser Fahrer dann noch verfahren( weil er das Hotel nicht kannte). Das alles für eine Fahrt von ca. 5 Km.”

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Posted 1 year ago

Wir entschuldigen uns aufrichtig für die Unannehmlichkeiten, die Sie bei Ihrer Buchung erlebt haben. Ihre Angelegenheit wurde zur Qualitätskontrolle an unsere Kundendienstabteilung weitergeleitet. Wir schätzen Ihr Feedback sehr, da es uns hilft, unsere Dienstleistungen zu verbessern. Vielen Dank, dass Sie uns gewählt haben, und wir hoffen, die Gelegenheit zu haben, Sie in Zukunft mit einer verbesserten Erfahrung erneut zu bedienen.

Posted 1 year ago

“Service was good. Driver very pleasant and informative”

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Posted 1 year ago

“Massima puntualità e confort.”

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Posted 1 year ago

“Rápido y seguro”

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Posted 1 year ago

“On time and great driving.”

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Posted 1 year ago

“Good value getting dropped of at the hotel and picked up to go back to the airport”

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Posted 1 year ago

“It was very easy And fast,thank you so much”

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Posted 1 year ago

“Excellent service.”

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Posted 1 year ago

“Great service. Was worried booking for my teenager travelling alone but no hassle a very well organised shuttle service.”

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Posted 1 year ago

“Zuerst ein Lob: Rückfahrt zum Flughafen war TOPP! Ordentlicher Bus mit Klimaanlage und freundlicher Fahrerin. Danke! Definitiv 5 Sterne wert. Kritik und deshalb nur vier Sterne: Fahrt zum Hotel war leider in sehr altem Bus mit defekten Bremsen und kaputter Klimaanlage (1,5 Stunden Brut Hitze) Fahrer war missmutig und hat kein Wort englisch oder deutsch verstanden.”

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Posted 1 year ago

Vielen Dank für Ihr positives Feedback zur Rückfahrt zum Flughafen – wir freuen uns, dass es Ihnen gefallen hat! Es tut uns jedoch aufrichtig leid, dass Ihre Erfahrung auf der Fahrt zum Hotel nicht unseren Standards entsprach. Wir entschuldigen uns für die Unannehmlichkeiten, die Sie aufgrund des alten Busses mit defekter Klimaanlage und Missverständnissen mit dem Fahrer hatten. Ihre Kommentare sind wichtig für uns, um unsere Dienstleistungen zu verbessern. Wir hoffen, dass Sie uns in Zukunft eine weitere Chance geben, Sie mit einem besseren Service zu beeindrucken.

Posted 1 year ago

“Jättebra service på Palma flygplats. Enkelt att hitta utifrån information i mejl. Snabb incheckning och vägledning till buss. Det kan ta tid att komma iväg men det beror på resenärer. Det är bra om man inte kommer direkt till sitt hotell för då får man se sig om i området från bussen. Det blir liksom i klusive guidetour.”

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Posted 1 year ago

“Excellent service on time and friendly can’t fault”

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Posted 1 year ago

“our experience with the company is nothing short of bad. The journey time would be 35 minutes. When we arrived, we were told that we still had two planes to wait. these had not yet landed. After an hour we were picked up and dropped outside at a bus stop. We were not told how long we had to wait. We also stood here for more than an hour, without anyone coming to give any information. When we finally went, the journey took over 2 hours. because we had to drop off a lot of people. In addition, the driver said that the information given by the tour guide was incorrect. I will never book through this company again”

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Posted 1 year ago

We sincerely apologize for the frustrating experience you encountered during your shuttle service. Our aim is to provide a seamless and efficient transportation option, and we're sorry for any inconveniences you faced. Shuttle services are designed to accommodate passengers from multiple flights and various hotels, which sometimes results in waiting times due to flight arrivals and passenger consolidation. We understand that the waiting times were much longer than anticipated, and we apologize for the lack of communication regarding the delay. Your feedback highlights areas for improvement, and we'll be sure to address this with our team. The information we receive from customers during booking is what is used to coordinate pickups and drop-offs for our drivers. We're disappointed to hear that your experience did not meet your expectations, and we appreciate you sharing your concerns. Your feedback will help us make necessary improvements to provide a better service in the future. If you have further concerns or would like to discuss your experience in more detail, please don't hesitate to reach out to our customer care team.

Posted 1 year ago

“Bie sehr zufrieden gewesen, hat auf die Minute geklappt. Danke nochmal dafür.”

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Posted 1 year ago

Shuttle Direct is rated 4.5 based on 2,207 reviews