Shuttle Direct Reviews

Name: Shuttle Direct
Address: Emilio Ortuño 15, Benidorm Centre Building, Benidorm, Alicante
Rating: 4.47

4.5 Rating 2,207 Reviews

86 %

of reviewers recommend Shuttle Direct

Company Reviews

Metrics

Info

4.5

Based on 2,207 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Shuttle Direct:

At Shuttle Direct we offer a wide range of transportation options that cater to both individuals and groups. Our transportation services are perfect for those who are looking for a comfortable and hassle-free way to get to their destination.

With our shuttle services, you'll be picked up from the airport and dropped off at your accommodation economically as you will be riding with other passengers in the same vehicle.

If you're looking for something a little more private, we also offer private transportation services. With our private transportation services, you'll have your own driver who will take you directly to your destination.

At Shuttle Direct, we aim to provide the best possible transportation experience for our customers; whether you're traveling for business or pleasure, we're here to help. Our exclusive partnerships with top Online Tour Operators and Airlines ✈️ allow us to offer tailored services for our business accounts. Get in touch to find out how we can help with your transportation needs.

Choose Shuttle Direct for your transportation needs, and experience the best level of comfort, convenience, and safety.

Visit Website

Phone:

+34 965 856 694

Email:

customer.care@shuttledirect.com

Location:

Emilio Ortuño 15,
Benidorm Centre Building,
Benidorm
Alicante
03501

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

Deutsch

“Facile à trouver dans l’aéroport. Notre vol a eu bcp de retard et nos billets sont restés valables sans problème. Assez économique et pratique puisque le bus nous dépose devant notre hôtel.”

Helpful Report

Posted 1 year ago

“Super Service und super Preis.”

Helpful Report

Posted 1 year ago

“Pünktlich und zuverlässig”

Helpful Report

Posted 1 year ago

“Our driver were given the incorrect drop off point when he met us at the airport. He was given the hotel name where we should be picked up when returning to the airport. He was upset and expected us to know the areas. He recovered after we showed him our booking and took us to the correct hotel.”

Helpful Report

Posted 1 year ago

We sincerely apologize for the inconvenience and confusion you experienced with our driver regarding the drop-off point at the airport. It is regrettable that the incorrect information was provided to our driver, leading to a less than satisfactory start to your journey. We understand the frustration you must have felt, and we apologize for any upset caused by our driver's reaction. Providing clear and accurate instructions to our drivers is essential, and we will take immediate steps to improve our communication process to prevent similar incidents in the future. We are glad to hear that the situation was resolved once you showed the driver your booking, and he took you to the correct hotel. However, we understand that this initial experience was far from ideal, and we apologize for any inconvenience it may have caused. Please be assured that your feedback is taken seriously, and we will use it to learn and grow as a company. Your satisfaction is of utmost importance to us, and we are committed to providing a seamless and pleasant experience for all our customers. We truly value your business and hope that you will give us another opportunity to serve you better in the future. Thank you for bringing this matter to our attention, and we apologize once again for any inconvenience caused.

Posted 1 year ago

“Kæmpe anbefaling. De var der før tid begge gange, både da vi skulle hentes i lufthavnen og på hotellet. Derudover var det billigere at bestille transfer ved shuttle direct end der hvor vi bestilte rejsen.”

Helpful Report

Posted 1 year ago

“Super freundlich und pünktlich”

Helpful Report

Posted 1 year ago

“Aunque llegó con un poco de retraso, el conductor fue muy amable y profesional.”

Helpful Report

Posted 1 year ago

“Profesional y eficiente, muy amable.”

Helpful Report

Posted 1 year ago

“Limited luggage requirement”

Helpful Report

Posted 1 year ago

We apologize for any inconvenience caused by the limited luggage requirement. Our shuttle service typically has a standard luggage allowance per passenger. However, we do offer the option to add additional luggage at an extra cost. This information is available on our website during the booking process, where you can select the appropriate number of additional luggage items. We understand that each traveller has different needs, and we strive to accommodate them as best as we can. Thank you for your feedback, and we will consider it for future improvements.

Posted 1 year ago

“From a shuttle service I would expect at least a bottle of water esp. in southern Europe. Also a business van should not be a normal (smaller) bus to make a difference to shuttle transfer from holiday/travel company..”

Helpful Report

Posted 1 year ago

We apologize for any disappointment you experienced during your recent shuttle service with us. We understand your expectation of certain amenities, such as a bottle of water, especially in warmer climates like Southern Europe. Please know that we strive to keep our prices as low as possible to offer affordable shuttle services to all our customers. While we would love to provide additional amenities, such as bottled water, unfortunately, including these items would increase the overall cost of the service. Regarding the type of vehicle used for the transfer, we aim to ensure safety, comfort, and efficiency for all our passengers. While a business van may not have been available for this particular transfer, we assure you that we always provide vehicles that meet safety standards and accommodate the number of passengers booked for each trip. Your feedback is essential to us, and we will use it to continually improve our services. Please be assured that we are taking your comments into consideration and will explore opportunities to enhance our offerings. We value your business and hope that you will give us another opportunity to provide you with a more satisfying experience in the future. Thank you for choosing our shuttle service, and we apologize once again for any inconvenience caused.

Posted 1 year ago

“Perfect service.”

Helpful Report

Posted 1 year ago

“Good price, on time and clean.”

Helpful Report

Posted 1 year ago

“Staff were very helpful. Stress free. Thanks again”

Helpful Report

Posted 1 year ago

“Driver was awaiting us on time, the car was (Lexus) excellent.”

Helpful Report

Posted 1 year ago

“En général nous avons été très satisfait à part notre chauffeur du retour qui a été très désagréable... Ne nous a pas aidé à monter et descendre les valises dans le bus... Il nous a demandé de le faire avec un simple signe de la tête .. Très très désagréable...”

Helpful Report

Posted 1 year ago

Nous vous remercions d'avoir partagé votre expérience avec nous concernant votre transfert. Nous sommes ravis d'apprendre que vous avez été globalement satisfait de notre service, mais nous sommes désolés d'apprendre le problème que vous avez rencontré avec le chauffeur lors du trajet de retour. C'est décevant d'apprendre que le chauffeur n'a pas été aussi serviable ou courtois que vous l'espériez, notamment en ce qui concerne l'aide pour vos bagages. Nous nous excusons pour son attitude désagréable et tout malaise que cela a pu causer. Chez ShuttleDirect, la satisfaction de nos clients est notre priorité absolue, et nous prenons vos commentaires très au sérieux. Soyez assuré que nous allons aborder cette question avec notre équipe de chauffeurs afin de nous assurer que de tels incidents ne se reproduisent pas à l'avenir. Nous apprécions vos commentaires, et nous espérons que vous nous donnerez une autre occasion de vous offrir une expérience plus agréable et attentionnée lors de vos futurs déplacements. Encore une fois, nous vous remercions de nous avoir informés de cette situation, et veuillez accepter nos excuses pour tout inconvénient causé.

Posted 1 year ago

“Le trajet a duré beaucoup plus longtemps que prévu. Le pare brise était fendu et la voiture ne roulait pas vite surtout dans la fin du trajet sur les route de montagne Climatisation presque inexistantz”

Helpful Report

Posted 1 year ago

Nous sommes désolés que votre trajet ait été plus long que prévu et que vous ayez rencontré des problèmes avec le véhicule. Nous prenons vos commentaires au sérieux et les transmettrons à notre équipe responsable pour enquêter sur cette situation et prendre les mesures nécessaires. Votre satisfaction est notre priorité et nous nous excusons pour les désagréments que cela a pu causer.

Posted 1 year ago

“Pünktlich, sehr komfortabel und überaus freundlich”

Helpful Report

Posted 1 year ago

“Sehr lange Wartezeit”

Helpful Report

Posted 1 year ago

Wir entschuldigen uns für die lange Wartezeit und die Unannehmlichkeiten, die dadurch entstanden sind. Wir werden Ihre Erfahrung an unser Kundendienstteam weiterleiten, um das Problem zu untersuchen und sicherzustellen, dass dies nicht erneut auftritt. Vielen Dank für Ihr Feedback.

Posted 1 year ago

“Excellent service on time and responsive to email questions.”

Helpful Report

Posted 1 year ago

“zuverlässig, freundlicher Fahrer”

Helpful Report

Posted 1 year ago

Shuttle Direct is rated 4.5 based on 2,207 reviews