Shuttle Direct Reviews

Name: Shuttle Direct
Address: Emilio Ortuño 15, Benidorm Centre Building, Benidorm, Alicante
Rating: 4.47

4.5 Rating 2,207 Reviews

86 %

of reviewers recommend Shuttle Direct

Company Reviews

Metrics

Info

4.5

Based on 2,207 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Shuttle Direct:

At Shuttle Direct we offer a wide range of transportation options that cater to both individuals and groups. Our transportation services are perfect for those who are looking for a comfortable and hassle-free way to get to their destination.

With our shuttle services, you'll be picked up from the airport and dropped off at your accommodation economically as you will be riding with other passengers in the same vehicle.

If you're looking for something a little more private, we also offer private transportation services. With our private transportation services, you'll have your own driver who will take you directly to your destination.

At Shuttle Direct, we aim to provide the best possible transportation experience for our customers; whether you're traveling for business or pleasure, we're here to help. Our exclusive partnerships with top Online Tour Operators and Airlines ✈️ allow us to offer tailored services for our business accounts. Get in touch to find out how we can help with your transportation needs.

Choose Shuttle Direct for your transportation needs, and experience the best level of comfort, convenience, and safety.

Visit Website

Phone:

+34 965 856 694

Email:

customer.care@shuttledirect.com

Location:

Emilio Ortuño 15,
Benidorm Centre Building,
Benidorm
Alicante
03501

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

Deutsch

“Le service étais très bien, autant à l’aller que au retour là navette était à l’heure. Le bus dispose de climatisation en plus !”

Helpful Report

Posted 1 year ago

“Excellent service would use again. No issues very simple pick up & drop off.”

Helpful Report

Posted 1 year ago

“Excellent service. Driver waiting on time. Great car. Safe driving.”

Helpful Report

Posted 1 year ago

“A lot cheaper than all other transfers that we found. Obviously depends on how many drops off along the way but the bus was on time and a very comfortable journey. Would definitely use this service again.”

Helpful Report

Posted 1 year ago

“On arrival Daten the Transfer to the hotel was almost 4 hours insteat of estimadet 2 hours. With a 3 years child it is a bit hard. Driver Was unfriendly and give us the Foul to book a transfer with a young child. Tour back we book another shuttle Service which was perfect. Never again shuttle direct.”

Helpful Report

Posted 1 year ago

We apologize for the inconvenience you experienced during your transfer. Our shuttle service operates with multiple pick-up and drop-off points, which can result in varying travel times depending on other passengers' locations and flight schedules. We understand that traveling with a young child can be challenging, and we regret that your experience fell short of expectations. Our goal is to provide efficient and comfortable transfers for all our passengers. Your feedback is valuable to us, and we will review the situation with our team to improve our service. In addition to our shuttle service, we also offer private transfer options that provide more flexibility and personalized travel experiences. With a private transfer, you can enjoy a dedicated vehicle and choose your preferred pick-up and drop-off times, ensuring a smoother journey tailored to your needs. We're glad to hear that your return journey with another shuttle service was more satisfactory. If you decide to give us another chance in the future, we'd be happy to assist you with any questions or concerns you may have. Thank you for taking the time to share your feedback, and we hope you have pleasant travels ahead.

Posted 1 year ago

“Sitter ena dagen och gör en bokning och det går bra. Allt går att genomföra. Sedan några timmar senare får man mail att det inte fanns någon shuttle tillgänglig!!! Borde ha kommit upp direkt en röd text att det inte fanns tillgängligt på de datum jag bokade...”

Helpful Report

Posted 1 year ago

Vi ber om ursäkt för det besvär du upplevde med bokningen. Det är beklagligt att du fick ett mail om att det inte fanns någon shuttle tillgänglig några timmar efter att du gjort bokningen. Vi förstår hur frustrerande detta måste ha varit för dig, och vi beklagar för eventuell förvirring som detta kan ha orsakat. Det är viktigt för oss att du får en smidig och tillförlitlig bokningsupplevelse. Vi tar din feedback på allvar och kommer att undersöka vad som kan ha gått fel i detta fall. Vi kommer att arbeta för att förbättra vår bokningssystem för att förhindra att liknande situationer uppstår i framtiden. Tack för att du tog dig tid att dela dina erfarenheter med oss. Vi uppskattar dina synpunkter och använda dem för att förbättra vår service till våra kunder. Om du har några ytterligare frågor eller funderingar, är du välkommen att kontakta oss direkt. Vi hoppas att du ger oss en ny chans att tjäna dig bättre i framtiden.

Posted 1 year ago

“Todo muy correcto y puntuales.”

Helpful Report

Posted 1 year ago

“Busfahrer hat vergessen uns abzusetzen. Nach viel Diskussion am Ende seiner Tour hat er uns dann in der Nähe unseres Hotels raus gelassen”

Helpful Report

Posted 1 year ago

Vielen Dank, dass Sie Ihre Erfahrung mit uns geteilt haben. Es tut uns aufrichtig leid, dass unser Busfahrer Sie vergessen hat abzusetzen. Das ist absolut inakzeptabel und entspricht nicht unserem Standard. Wir entschuldigen uns aufrichtig für die Unannehmlichkeiten, die Ihnen dadurch entstanden sind. Wir werden diese Angelegenheit mit unserem Team besprechen, um sicherzustellen, dass so etwas nicht wieder vorkommt. Es freut uns jedoch, dass der Fahrer Sie schließlich in der Nähe Ihres Hotels abgesetzt hat. Wir hoffen, dass Sie trotz dieses Vorfalls eine angenehme Zeit hatten und würden uns freuen, Sie bald wieder bei uns begrüßen zu dürfen.

Posted 1 year ago

“Muy bien el servicio. Muy amable el conductor. Retraso de 35 minutos en la recogida.”

Helpful Report

Posted 1 year ago

“Always reliable and safe drivers.”

Helpful Report

Posted 1 year ago

“Very good!!!!!!!”

Helpful Report

Posted 1 year ago

“Fast good service”

Helpful Report

Posted 1 year ago

“Staff where very friendly and arrived early giving us plenty of time to get to the airport.”

Helpful Report

Posted 1 year ago

“Wir wurden pünktlich abgeholt und die Abwicklung war tadellos. Alles toll abgelaufen, wir buchen gerne nochmal!”

Helpful Report

Posted 1 year ago

“Very bed experience, have booked two days before the transfer from Barcelona to salou, probably they didn't have enough passengers they cancelled by email on the day I have arrived with my two daughters after midnight, than went with taxi 230eur. No trust, only money talking with this company😤”

Helpful Report

Posted 1 year ago

We deeply regret the inconvenience and the lack of trust this incident may have caused. Our team is investigating the matter to understand what went wrong and to ensure this doesn't happen again in the future. Rest assured, we take your feedback seriously, and we are committed to making improvements to provide a better and more reliable service. Once again, we apologize for the inconvenience, and we hope you give us another chance to serve you in the future.

Posted 1 year ago

“Wonderful company to use for airport transfers Have used a few times over the past few years dependent and efficient with lovely staff.”

Helpful Report

Posted 1 year ago

“Great service and easy to alter times and dates of pickup if you have made a mistake”

Helpful Report

Posted 1 year ago

“All on time and well, the only downside was the instructions on the ticket after the landing said to wait for two instruction man that would help us find their office which didnt hapen and we had to ask for people help”

Helpful Report

Posted 1 year ago

“Fin modtagelse i lufthavnen og behagelig transport.”

Helpful Report

Posted 1 year ago

“Sehr zuverlässiger und pünktlicher Service. Zeitliche Benachrichtigungen zu den Abfahrtzeiten vorab. Freundliche und souveräne Fahrer. Sehr gutes Preis-/Leistungsverhältnis. Gerne wieder. Beste Transparenz. Gerne wieder.”

Helpful Report

Posted 1 year ago

Shuttle Direct is rated 4.5 based on 2,207 reviews