Shuttle Direct Reviews

Name: Shuttle Direct
Address: Emilio Ortuño 15, Benidorm Centre Building, Benidorm, Alicante
Rating: 4.47

4.5 Rating 2,198 Reviews

86 %

of reviewers recommend Shuttle Direct

Company Reviews

Metrics

Info

4.5

Based on 2,198 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About Shuttle Direct:

At Shuttle Direct we offer a wide range of transportation options that cater to both individuals and groups. Our transportation services are perfect for those who are looking for a comfortable and hassle-free way to get to their destination.

With our shuttle services, you'll be picked up from the airport and dropped off at your accommodation economically as you will be riding with other passengers in the same vehicle.

If you're looking for something a little more private, we also offer private transportation services. With our private transportation services, you'll have your own driver who will take you directly to your destination.

At Shuttle Direct, we aim to provide the best possible transportation experience for our customers; whether you're traveling for business or pleasure, we're here to help. Our exclusive partnerships with top Online Tour Operators and Airlines ✈️ allow us to offer tailored services for our business accounts. Get in touch to find out how we can help with your transportation needs.

Choose Shuttle Direct for your transportation needs, and experience the best level of comfort, convenience, and safety.

Visit Website

Phone:

+34 965 856 694

Email:

customer.care@shuttledirect.com

Location:

Emilio Ortuño 15,
Benidorm Centre Building,
Benidorm
Alicante
03501

Shuttle Direct 5 star review on 28th September 2023

Cosmin C

Shuttle Direct 4 star review on 20th July 2023

Petra T

Shuttle Direct 5 star review on 19th April 2023

Deborah C

Anonymous

Anonymous // 01/01/2019

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“Al meerdere keren gebruik gemaakt va, “shuttledirect” en perfecte service 👍🏽 Ze staan aan de luchthaven te wachten met een bordje met jouw naam , vriendelijke en behulpzame chauffeurs , brengen je veilig naar het hotel en pikken je daar bij terugkeer weer op op het afgesproken uur , TOP,!”

Helpful Report

Posted 1 year ago

“Pick up was no problem. Return trip to airport a disaster. Pick up from hotel was 1.15 am. My flight was 7.15 am!!!! Direct journey to airport would have taken 45 min max. Calella to Girona Airport. We went to Blames and Tossa da Mar. There were a lot of no shows at the pickups. I I won't be using this service again.”

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Posted 1 year ago

“Ein ausgezeichnetes und ausgesprochen preiswertes Angebot, ein hervorragender Service. Bei der Rückreise zum Flughafen wurde ich auf die Minute genau am angegebenen Ort abgeholt. Die Hilfsbereitschaft des Fahrers beim Ein- und Ausladen war gross und sehr freundlich. Vielen Dank für diesen Service.”

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Posted 1 year ago

“Bei der Ankunft wäre eine bessere Beschilderung zum Shuttle-Parkplatz gut gewesen. Der Shuttle hat aber schon gewartet und nach der Ankunft weiterer 2 Pärchen konnten wir zügig losfahren. Bei unserer Abreise war der Shuttle schon 10 Minuten vor der vereinbarten Zeit da und wir waren superpünktlich am Flughafen, top! Beide Fahrer haben uns die Koffer abgenommen und geholfen. Jederzeit wieder!”

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Posted 1 year ago

“The driver came on time or just a few minutes early. The pick up time allotted was on point for my departure.”

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Posted 1 year ago

“Shuttle came on time Great price Only thing I would comment on would be the order of drop off/pick ups - 2 hours to lloret de mar via various towns when it would be 25 mins direct from the airport. Although, the service and staff were great so just a small quibble”

Helpful Report

Posted 1 year ago

“As far as I am concerned I had a contract for Shuttle Direct to take me to my hotel. They point blank refused to do that but would only drop me at the bottom of the hill leaving me with a 1km walk up a steep hill to the hotel. I'm not complaining about the 1 hour delay they would have imposed to do that but if the contract says they will drop me at the resort then that is what they are obliged to do. They refused to offer a refund and I had to get a taxi instead. My mobility is limited and I cannot walk 1km up a steep hill. They suggested I get a taxi where they were going to drop me off but there are no taxis available in that area. They showed no empathy with my predicament and displayed a couldn't care less attitude. I shall advise everyone I know going to Tenerife not to use shuttle direct. They are just not the slightest interested in the customer.”

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Posted 1 year ago

“Wszystko w jak najlepszym porządku,”

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Posted 1 year ago

“**************”

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Posted 1 year ago

“Noone showed up at Palma airport to collect us. After a phone call i was told to wait at gate 4 nearby the coffe shop. 30 min later the driver came . He told us he had waited at gate 1. Except from this we ar satisfyed with shuttle direct”

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Posted 1 year ago

“.speedy and fast”

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Posted 1 year ago

“Mejor en el regreso que en la ida”

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Posted 1 year ago

“EL SERVICIO HA RESULTADO MUY BIEN”

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Posted 1 year ago

“Pick up and collection could not have been smoother, on time, the name displayed, shuttle transport only a short walk from the terminal, and pleasant and safe drivers. Excellent.”

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Posted 1 year ago

“First time using shuttle direct. Transfer from Girona to Malgrat Der Mar and return. Great communication throughout”

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Posted 1 year ago

“Bonne expérience, conducteur à l'heure, très sympathique, pour moi ce parfait”

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Posted 1 year ago

“Unfortunately, I was charged twice for my return journey. Overall good experience, but I would like my money back!”

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Posted 1 year ago

“Zuverlässig und gute Kommunikation. Gerne wieder.”

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Posted 1 year ago

“Die Fahrten haben sehr gut geklappt. Aber der Preis dürfte etwas günstiger sein, daher einen Stern Abzug.”

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Posted 1 year ago

“We were trapped halfway to Israel because of flights being cancelled because of their war and then major difficulties getting home. Then Shuttle Direct used "policy" to tell us that we notified them too late to get a refund. Basically, they are thieves.”

Helpful Report

Posted 1 year ago

Shuttle Direct is rated 4.5 based on 2,198 reviews