Login
Start Free Trial Are you a business?? Click Here

Shuttle Direct Reviews

4.5 Rating 2,207 Reviews
86 %
of reviewers recommend Shuttle Direct
4.5
Based on 2,207 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 85%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Shuttle Direct Reviews

About Shuttle Direct:

At Shuttle Direct we offer a wide range of transportation options that cater to both individuals and groups. Our transportation services are perfect for those who are looking for a comfortable and hassle-free way to get to their destination.

With our shuttle services, you'll be picked up from the airport and dropped off at your accommodation economically as you will be riding with other passengers in the same vehicle.

If you're looking for something a little more private, we also offer private transportation services. With our private transportation services, you'll have your own driver who will take you directly to your destination.

At Shuttle Direct, we aim to provide the best possible transportation experience for our customers; whether you're traveling for business or pleasure, we're here to help. Our exclusive partnerships with top Online Tour Operators and Airlines ✈️ allow us to offer tailored services for our business accounts. Get in touch to find out how we can help with your transportation needs.

Choose Shuttle Direct for your transportation needs, and experience the best level of comfort, convenience, and safety.

Visit Website

Phone:

+34 965 856 694

Email:

customer.care@shuttledirect.com

Location:

Emilio Ortuño 15,
Benidorm Centre Building,
Benidorm
Alicante
03501

Anonymous
Anonymous  // 01/01/2019
Très bon service, ponctualité, amabilité, efficacité.
Helpful Report
Posted 1 year ago
Contratei o transfer desde o aeroporto de Alicante a Benidorm (ida e volta). Correu tudo muito bem. Recomendo.
Helpful Report
Posted 1 year ago
Efficent Airport pick-up, and hotel pick up. No hiccups. I will definitely use the service again
Helpful Report
Posted 1 year ago
I have used shuttledirect for years; the service is always reliable. Our flight had considerable delay and yet the driver arrived within 20 minutes of us arriving at the airport. We were also picked up from our hotel promptly. Excellent service with reasonable price.
Helpful Report
Posted 1 year ago
Very efficient service. There when they say they will be - fast and professional service.
Helpful Report
Posted 1 year ago
Saftladen taxi in Deutschland mit Kreditkarte bezahlt am Flughafen angekommen keiner da zum abholen und Fahrer nicht erreichbar. Mal gespannt ob ich mein Geld wieder bekomme. Vor allem sind die Taxis am Flughafen tirana günstiger. Nie wieder.
Helpful Report
Posted 1 year ago
Wir entschuldigen uns für die Unannehmlichkeiten, die Sie bei Ihrem Transfer erlebt haben. Ihre Rückmeldung ist uns wichtig, und wir nehmen Ihre Bedenken ernst. Wir haben Ihre Bewertung an unsere Kundendienstabteilung weitergeleitet, um sie genauer zu überprüfen und eine passende Lösung zu finden. Vielen Dank, dass Sie uns darauf aufmerksam gemacht haben, und wir schätzen Ihr Verständnis.
Posted 1 year ago
Turned up on time. Very professional. Very friendly. Took air details and worked all pick up times out. Good service.
Helpful Report
Posted 1 year ago
Ready and waiting on time in both directions. Mini-bus was clean. The drivers were polite, helpful and got us to our destination. The price seemed a little high for a short journey but competitive compared to others online.
Helpful Report
Posted 1 year ago
Tanti complimenti a questo servizio utilizzato nell’isola di Rodi. Ho prenotato in internet al prezzo migliore tra i vari concorrenti e non sapevo cosa aspettarmi. E invece sono sempre arrivati in anticipo rispetto all’orario concordato con bus nuovi e pulitissimi, con aria condizionata, conducenti gentilissimi e capienza di circa 15 persone che permette di non fare troppe fermate intermedie. Di certo vi utilizzerò anche in futuro e vi consiglio di affidarvi perché non rimarrete delusi.
Helpful Report
Posted 1 year ago
Hat bei uns Alles super geklappt
Helpful Report
Posted 1 year ago
Our transfer to and from the airport were on time and the vehicles were comfortable and air-conditioned, unfortunately the carseats were not as expected. On pickup from the airport I had to adjust the carseat as it hadn't been put in properly and then on our return journey the carseat wasn't strapped in and when I did it I realised part of the seat was broken. Carseats should be safety checked and drivers should know how to install them correctly.
Helpful Report
Posted 1 year ago
We appreciate your feedback and apologize for the inconvenience you experienced with the child seats during your transfers. Your safety and comfort are of utmost importance to us, and we regret that the child seats did not meet your expectations. We understand the importance of properly installed and functional child seats, especially when traveling with children. Your concerns have been escalated to our quality control team to investigate the matter and ensure that our drivers are knowledgeable in correctly installing child seats and that the child seats themselves are in optimal condition. Your feedback is crucial in helping us improve our services and address any shortcomings. We're committed to delivering a safe and comfortable travel experience for all our passengers, and we apologize for any inconvenience caused on this occasion. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Posted 1 year ago
From airport bus was leaking air con through the vents, everyone and belongings got soaked..
Helpful Report
Posted 1 year ago
We sincerely apologize for the inconvenience you experienced during your transfer from the airport. It's truly unfortunate that the air conditioning issue resulted in discomfort and damage to both passengers and belongings. We will investigate the cause of the air conditioning leakage to ensure it doesn't happen again in the future. Your feedback helps us improve our services and address issues that may arise. We understand the importance of a comfortable and hassle-free journey, and we regret that we fell short of delivering that in this instance. Once again, we apologize for any inconvenience caused and appreciate your understanding. If you have any further concerns or questions, please don't hesitate to reach out to our customer care team.
Posted 1 year ago
Very pleased with the service we had from shuttle direct, good communication and very easy transfer, highly rated.
Helpful Report
Posted 1 year ago
I was dropped off at the wrong hotel on my way ther and had to walk quite a distance
Helpful Report
Posted 1 year ago
We sincerely apologize for the inconvenience you faced when you were dropped off at the wrong hotel on your way to your destination. We understand how frustrating and disappointing it must have been to experience this inconvenience, and we're truly sorry for any hassle it caused you. We strive to ensure accurate and efficient transfers for our customers, and we're disappointed that we fell short in this instance. Your feedback is valuable to us, and we will use it to improve our services and prevent such issues from happening in the future. If there's anything else we can do to assist you, please don't hesitate to let us know.
Posted 1 year ago
Driver was waiting for us in airport arrivals. On our return journey to airport, the driver arrived on time. Both drivers were helpful and courteous and I will definitely use Shuttle Direct in future.
Helpful Report
Posted 1 year ago
Buen servicio pero demasiado tiempo en espera. 1hora. Quiza autobuses mas pequeños con mas frecuencia mejoraria el servicio.
Helpful Report
Posted 1 year ago
Agradecemos su comentario y lamentamos la espera prolongada que experimentó durante su traslado. Valoramos sus sugerencias para mejorar el servicio. Su opinión es importante para nosotros y la tendremos en cuenta para realizar mejoras en nuestros servicios. Apreciamos su comprensión y esperamos tener la oportunidad de brindarle una experiencia más satisfactoria en el futuro. Gracias por su confianza en nosotros.
Posted 1 year ago
Det forløb bare sindssyg smooth. Vi ankom i palma lufthavn og henvendte os til dem i skranken, hvorefter de guidede os ud til bussen. 15-20 min efter kørte vi, da alle passagerne var med. Og to dage før afrejse sendte de en mail med hvad tid bussen ville komme og hente os på hotellet. Den kom til tiden og var endda 2 minutter for tidligt på den. Vi var i lufthavnen 3 timer før adgang. Helt perfekt og billigt. 400kr t/r. for to personer.
Helpful Report
Posted 1 year ago
Alles perfekt!
Helpful Report
Posted 1 year ago
Excellent service at a fair price as always
Helpful Report
Posted 1 year ago
Best choice ever. They have a representative desk at the Chania airport. Bus was waiting outside (by the bus station at the airport), came just 10 min late on the pick up day (that's absolutely acceptable). Buses had air-conditioning and we're very clean. Drivers were polite, clean, presentable and very professional. Thanks for the great service! 👏👏👏
Helpful Report
Posted 1 year ago
Shuttle Direct is rated 4.5 based on 2,207 reviews