Shuttle Direct Reviews

Name: Shuttle Direct
Address: Emilio Ortuño 15, Benidorm Centre Building, Benidorm, Alicante
Rating: 4.47

4.5 Rating 2,198 Reviews

86 %

of reviewers recommend Shuttle Direct

Company Reviews

Metrics

Info

4.5

Based on 2,198 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About Shuttle Direct:

At Shuttle Direct we offer a wide range of transportation options that cater to both individuals and groups. Our transportation services are perfect for those who are looking for a comfortable and hassle-free way to get to their destination.

With our shuttle services, you'll be picked up from the airport and dropped off at your accommodation economically as you will be riding with other passengers in the same vehicle.

If you're looking for something a little more private, we also offer private transportation services. With our private transportation services, you'll have your own driver who will take you directly to your destination.

At Shuttle Direct, we aim to provide the best possible transportation experience for our customers; whether you're traveling for business or pleasure, we're here to help. Our exclusive partnerships with top Online Tour Operators and Airlines ✈️ allow us to offer tailored services for our business accounts. Get in touch to find out how we can help with your transportation needs.

Choose Shuttle Direct for your transportation needs, and experience the best level of comfort, convenience, and safety.

Visit Website

Phone:

+34 965 856 694

Email:

customer.care@shuttledirect.com

Location:

Emilio Ortuño 15,
Benidorm Centre Building,
Benidorm
Alicante
03501

Shuttle Direct 5 star review on 28th September 2023

Cosmin C

Shuttle Direct 4 star review on 20th July 2023

Petra T

Shuttle Direct 5 star review on 19th April 2023

Deborah C

Anonymous

Anonymous // 01/01/2019

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“Excellent service”

Helpful Report

Posted 1 year ago

“On arrival told at Diagros airport reception told us to wait outside airport for mini bus. After 10 minutes we had to search for our transport in the dark,walking past many buses. Advised that waiting area was Gennadi Court on last day but telephone call later advised us bus was waiting at Pharmacy. I don't think driver was pleased with us. Hotel owner kindly helped us to the bus. Thank you however for the service. Christine Shawyer”

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Posted 1 year ago

“This is a great service. I had a really good experience. On time and very efficient. The only improvement I can suggest is clearer signage at the airport as it was difficult to spot who I needed to report to. Thanks you”

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Posted 1 year ago

“Used twice before , always on time and very friendly”

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Posted 1 year ago

“I’m very angry, because we sat on the bus for a one hours with a small child and then it took another 3 hours to get to our vacation spot.”

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Posted 1 year ago

“I waited my driver 23 min.”

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Posted 1 year ago

“great and reliable services”

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Posted 1 year ago

“Booked a large taxi to take myself, husband, luggage and mobility scooter from hotel to cruise ship 140 km away in Barcelona. Having not used Shuttle Direct before, and needing to be at the docks by lunch time, we had worried that the taxi might be late, or not turn up at all. But it was excellent! Very pleasant and helpful gentleman arrived 20 minutes early and drove us there in plenty of time. Thankyou!”

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Posted 1 year ago

“Very professional service well done all.”

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Posted 1 year ago

“Great service. Really nice driver who arrived on time.”

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Posted 1 year ago

“Perfect and cheap”

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Posted 1 year ago

“The driver seemed not to be updated with geografie of Puerto de la Cruz. He seemed to be searching for the adresses to every hotel. He used more or less 45 minutes to find 6-7 adresses! From the start from the airport to the last adress in de la Cruz, it took 2 hours!! In the future, I will probebly use amother transporter. I hope that the transport from de la Cruz to the airport will be executed in a more professional way! Best regards Claes Hallgren”

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Posted 1 year ago

“Driven by Jon a punctual very friendly and chatty man very good grasp of English and made a long journey through Italy very pleasurable. Would recommend”

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Posted 1 year ago

“Correct mais un peu d'attente au départ de l'aéroport.”

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Posted 1 year ago

“•Firstly the service was of good value for money. •Turned up on time to and from Airport/accommodation . • Both drivers where very friendly and helpful • Nice air con and it was needed. • clear instructions on transfers. Would I recommend? Absolutely. Would I use again? Well this is the 2nd time I’ve used them.”

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Posted 1 year ago

“Found this company online and they were SPOT ON! communication with them was 100% They messaged me back quickly with any concerns I had as I was travelling alone and a little nervous and unsure of one or two things. The 'check in' desk Spain side was detailed on my ticket and easy to find. The lady at that desk was pleasant friendly and helpful too. She gave me details of where to pick up my coach from. Quick drive through to Benidorm and dropped off near enough to my hotel. (I had googled my hotel location as it was a little obscure) and the walk wasn't too far from drop off point. Travelling back I emailed the company again as getting a little worried about confirming of pick up times. Again.. received an email back pretty quickly. Coach arrived with the ABAS sign in the window and the journey back to the airport was comfortable with only a handful of pick ups enroute. I will 100% be using this company again to book any shuttles from a to b. Cost was way better than a cab and bother ways the journey didn't take much longer in my opinion. Thanks again to everyone. Michell”

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Posted 1 year ago

“Transfer hat reibungslos geklappt.”

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Posted 1 year ago

“Once we found the office at the airport, we received our coupon for the trip, and the bus was easy to find. It was a very comfortable ride to our hotel, and the driver was very friendly and helpful. Our trip back to the airport was also really good, with the bus arriving on time, the trip was also very comfortable, and again the driver was friendly and helpful. We'll definitely use Shuttle Direct again.”

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Posted 1 year ago

“We had a very scary experience on our return journey to the airport. The minibus clearly had a fault with one of the tyres. The driver kept pulling over to the hard shoulder and pulling out again. After about 30 minutes, one of the tyres punctured, at speed, and he had to do an emergency stop on a slip road which was in a very dangerous place. Another passenger spoke to the driver and said that he had told him the tyre was not safe. We were not asked to leave the minibus and had to wait about 10 minutes in a highly unsafe place. The driver did not explain to us what was happening. We were left extremely traumatised by this experience which fell short of what we have come to expect from this service. Passengers lives were put at risk. Please advise me what steps you have taken regarding this incident.”

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Posted 1 year ago

“Fantastic service. Recommended”

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Posted 1 year ago

Shuttle Direct is rated 4.5 based on 2,198 reviews