Shuttle Direct Reviews

Name: Shuttle Direct
Address: Emilio Ortuño 15, Benidorm Centre Building, Benidorm, Alicante
Rating: 4.47

4.5 Rating 2,207 Reviews

86 %

of reviewers recommend Shuttle Direct

Company Reviews

Metrics

Info

4.5

Based on 2,207 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Shuttle Direct:

At Shuttle Direct we offer a wide range of transportation options that cater to both individuals and groups. Our transportation services are perfect for those who are looking for a comfortable and hassle-free way to get to their destination.

With our shuttle services, you'll be picked up from the airport and dropped off at your accommodation economically as you will be riding with other passengers in the same vehicle.

If you're looking for something a little more private, we also offer private transportation services. With our private transportation services, you'll have your own driver who will take you directly to your destination.

At Shuttle Direct, we aim to provide the best possible transportation experience for our customers; whether you're traveling for business or pleasure, we're here to help. Our exclusive partnerships with top Online Tour Operators and Airlines ✈️ allow us to offer tailored services for our business accounts. Get in touch to find out how we can help with your transportation needs.

Choose Shuttle Direct for your transportation needs, and experience the best level of comfort, convenience, and safety.

Visit Website

Phone:

+34 965 856 694

Email:

customer.care@shuttledirect.com

Location:

Emilio Ortuño 15,
Benidorm Centre Building,
Benidorm
Alicante
03501

Shuttle Direct 5 star review on 28th September 2023

Cosmin C

Shuttle Direct 4 star review on 20th July 2023

Petra T

Shuttle Direct 5 star review on 19th April 2023

Deborah C

Anonymous

Anonymous // 01/01/2019

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“I have never had a problem with this company. They are reliable, with Friendly staff, always willing to help”

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Posted 1 year ago

“Great service from transferelax and our driver Alberto to and from naples.”

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Posted 1 year ago

“Great service have used it many times”

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Posted 1 year ago

“Pick up at Naples airport was on time, drive to Sorrento was smooth and driver polite. All for a very reasonable price too , thanks!”

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Posted 1 year ago

“I’ve previously completed a review. The service was good both ways. The minibus was full and very hot but the journey was quick to the airport”

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Posted 1 year ago

“Got the 4 stops shuttle bus was there when we got off the plane sat 5 mins before the off was a smooth journey we were second stop was overall very pleased with shuttle direct will use them again.”

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Posted 1 year ago

“Shuttle direct is a great company to hire your transfers from! We booked the mini bus for 10 people and it was great value for money in comparison to other transfer websites. The drives we had both to and from the airport were friendly, professional and super helpful. Highly recommend them!”

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Posted 1 year ago

“Very good service”

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Posted 1 year ago

“Effortless, good value for the money”

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Posted 1 year ago

“Fantastic Shuttle service.”

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Posted 1 year ago

“Better than I expected. The fleet has a lot of buses and the overall delay compared to a taxi was less than 30 minutes. We canceled the return trip because we didn't need it anymore and we got a refund.”

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Posted 1 year ago

“Excellent service, I will use it again Thank you so much 💓”

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Posted 1 year ago

“I have never have been let down with using this service. The drivers are so mannerly, helpful and punctual. The cars are spotless. Anytime I need to contact shuttle direct, they were only at the end of the phone”

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Posted 1 year ago

“Really impressed . Flawless from start to finish Our return flight time was changed and the lady dealt with it straight away on arrival What a fantastic service”

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Posted 1 year ago

“First class service”

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Posted 1 year ago

“Always on time, never fail to collect you or communicate with you. Would recommend to anyone.”

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Posted 1 year ago

“Great service, easy to book, both drivers were very professional, cars are immaculate and comfortable. Highly recommend and will use again.”

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Posted 1 year ago

“Outward journey car/driver fine 5/5 Return journey car was punctual driver ok but really smelt badly of smoke as did the car! The driver was also perpetually coughing - not nice 1/5”

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Posted 1 year ago

Thank you for sharing your feedback with us. We apologize for any inconvenience caused during your return journey. We take your feedback very seriously and have informed the relevant department to ensure that such incidents do not occur in the future. We offer our sincere apologies for any discomfort caused to you during the journey. Please be assured that we will investigate the matter and take necessary actions to prevent this from happening again. Thank you for bringing this to our attention. We hope to have the opportunity to serve you better in the future.

Posted 1 year ago

“Brilliant service and price”

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Posted 1 year ago

“The waiting at the airport was very long and the return much to early will not use this transfer again”

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Posted 1 year ago

Thank you for your feedback. We apologize for the inconvenience you experienced during your transfer. We would like to clarify that our shuttle service operates on a shared-ride basis, which means that multiple passengers travel on the same vehicle to keep the transfer costs economical. This may result in a longer waiting time at the airport or an earlier pickup time for the return trip. However, we understand that some passengers prefer more personalized and direct service. For this reason, we also offer private vehicle transfers at a higher cost. These services provide more flexibility and convenience, and are ideal for passengers who wish to avoid any waiting time or have specific pickup and drop-off requirements. We hope this information clarifies our service options and we hope to have the opportunity to serve you again in the future. Please do not hesitate to contact us directly for any further assistance or clarification.

Posted 1 year ago

Shuttle Direct is rated 4.5 based on 2,207 reviews