Shuttle Direct Reviews

Name: Shuttle Direct
Address: Emilio Ortuño 15, Benidorm Centre Building, Benidorm, Alicante
Rating: 4.47

4.5 Rating 2,207 Reviews

86 %

of reviewers recommend Shuttle Direct

Company Reviews

Metrics

Info

4.5

Based on 2,207 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Shuttle Direct:

At Shuttle Direct we offer a wide range of transportation options that cater to both individuals and groups. Our transportation services are perfect for those who are looking for a comfortable and hassle-free way to get to their destination.

With our shuttle services, you'll be picked up from the airport and dropped off at your accommodation economically as you will be riding with other passengers in the same vehicle.

If you're looking for something a little more private, we also offer private transportation services. With our private transportation services, you'll have your own driver who will take you directly to your destination.

At Shuttle Direct, we aim to provide the best possible transportation experience for our customers; whether you're traveling for business or pleasure, we're here to help. Our exclusive partnerships with top Online Tour Operators and Airlines ✈️ allow us to offer tailored services for our business accounts. Get in touch to find out how we can help with your transportation needs.

Choose Shuttle Direct for your transportation needs, and experience the best level of comfort, convenience, and safety.

Visit Website

Phone:

+34 965 856 694

Email:

customer.care@shuttledirect.com

Location:

Emilio Ortuño 15,
Benidorm Centre Building,
Benidorm
Alicante
03501

Shuttle Direct 5 star review on 28th September 2023

Cosmin C

Shuttle Direct 4 star review on 20th July 2023

Petra T

Shuttle Direct 5 star review on 19th April 2023

Deborah C

Anonymous

Anonymous // 01/01/2019

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Deutsch

“Hat alles super geklappt!”

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Posted 1 year ago

“Brilliant service only had to wait 30 mins at start of holiday other transfer companies was longer I believe. At the end of holiday on time 3 people wasn't at the agreed meeting point driver was looking for them which I thought was good”

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Posted 1 year ago

“C était parfait”

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Posted 1 year ago

“Super nice Driver!”

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Posted 1 year ago

“Used Shuttle Direct Several times and have never failed to impress.”

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Posted 1 year ago

“Servicio muy recomendable”

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Posted 1 year ago

“Pünktlich und zuverlässig, top Service 👍”

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Posted 1 year ago

“Excellent prompt service”

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Posted 1 year ago

“Zuverlässig und pünktlich Bargeldlose Bezahlung Jederzeit zu empfehlen”

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Posted 1 year ago

“Fantastic communication, excellent driver, very prompt. Highly reccommend this service, we will be using them again.”

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Posted 1 year ago

“Todo fue correcto. La única pega es que para el viaje de vuelta no me avisaron de los detalles de recogida hasta la víspera, cuando se supone que te avisan con 48 horas de antelación, y no te dejan opción de elegir, es cuando ellos te dicen y sube ellos te dicen y punto.”

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Posted 1 year ago

“Transfert parfait”

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Posted 1 year ago

“Trajet rapide, départ rapide. Peut-être une question de chance mais c'était parfait !”

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Posted 1 year ago

“We waited a long time for the bus, then it left for a long time. the journey from the airport takes a long time, 2-3 hours, and not to the hotel itself, but to the nearest bus stop near the hotel. I do not recommend traveling from the airport it took a very long time, after you get to the hotel it will take up to 4 hours”

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Posted 1 year ago

Thank you for sharing your feedback about your recent shuttle experience. We apologize for any inconvenience caused by the wait and the duration of the journey. Shuttle services operate on a shared basis, picking up passengers from multiple flights and taking them to various destinations. This can result in additional waiting time as the bus needs to accommodate different schedules and routes. Regarding the duration of the journey, it is important to note that shuttle services typically make stops at various drop-off points near hotels, rather than providing a direct transfer to each individual hotel. This allows us to serve multiple customers efficiently and keep the cost of the service more affordable compared to private transfers. However, we understand that the travel time may be longer than expected, especially during peak hours or due to traffic conditions. We appreciate your patience and understanding during these circumstances. For customers seeking a more direct and expedient transfer, we also offer private transfer options that provide a dedicated vehicle for your party. This option ensures a faster and more personalized service tailored to your specific needs. We appreciate your feedback and will continue to review and improve our services to provide a better experience for our customers. If you have any further concerns or require assistance, please don't hesitate to reach out to our customer care team. Thank you for choosing our shuttle service, and we hope to have the opportunity to serve you better in the future.

Posted 1 year ago

“Recogida con horas de anticipación al vuelo”

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Posted 1 year ago

Gracias por compartir su experiencia con nuestro servicio de transporte. Lamentamos cualquier confusión o inconveniente causado por la recogida anticipada antes de su vuelo. Nuestro objetivo es garantizar que los pasajeros lleguen al aeropuerto con suficiente tiempo de antelación para cumplir con los requisitos de check-in y seguridad. Por lo tanto, es posible que las recogidas se programen con cierta anticipación para garantizar una llegada oportuna al aeropuerto y evitar posibles retrasos imprevistos en el camino. Sin embargo, entendemos que cada situación es única y siempre estamos abiertos a comentarios y sugerencias de nuestros clientes. Valoramos su opinión y utilizaremos su retroalimentación para revisar y mejorar nuestros procesos. Si tiene alguna otra inquietud o pregunta, no dude en ponerse en contacto con nuestro equipo de atención al cliente. Estaremos encantados de asistirle en lo que podamos. Agradecemos su confianza en nuestro servicio de transporte y esperamos tener la oportunidad de brindarle una experiencia mejorada en el futuro.

Posted 1 year ago

“Got dropped of Barcelona airport terminal 2, didn’t realise you have to get a bus to terminal 1 , by time I found out I missed the bus and had to wait over an hour in the next one. Didn’t get dropped off at hotel, was put off 5 mins walk away, not ideal after travelling for hours with a young child, 2 suitcases etc Never had this before.”

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Posted 1 year ago

“Das Fahrzeug auf der Hin-und Rückfahrt war pünktlich. Die Fahrer waren freundlich und hilfsbereit. Die Fahrten zum Hotel und zurück zum Flughafen waren komfortabel. Ich wüsste nicht, was man verbessern könnte. Weiter so und vielen Dank für den guten Service.”

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Posted 1 year ago

“Great company kept updated”

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Posted 1 year ago

“Excellent service and great prices”

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Posted 1 year ago

“The shuttle did not collect me for return journey to the airport. This meant I had to take a local taxi at cost of €120”

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Posted 1 year ago

Thank you for bringing this matter to our attention. We apologize for any inconvenience you experienced with the shuttle service not collecting you for your return journey to the airport. Your feedback is important to us, and we have forwarded your complaint to our customer care team for review and resolution. We understand the frustration and additional cost this situation has caused you. Our team will thoroughly investigate the issue and work towards finding a satisfactory resolution for you. Please rest assured that we take these matters seriously and will take the necessary steps to prevent such incidents in the future. Thank you for your patience and understanding. We will be in touch with you shortly to discuss the matter further and provide you with a resolution.

Posted 1 year ago

Shuttle Direct is rated 4.5 based on 2,207 reviews