Shuttle Direct Reviews

Name: Shuttle Direct
Address: Emilio Ortuño 15, Benidorm Centre Building, Benidorm, Alicante
Rating: 4.47

4.5 Rating 2,207 Reviews

86 %

of reviewers recommend Shuttle Direct

Company Reviews

Metrics

Info

4.5

Based on 2,207 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Shuttle Direct:

At Shuttle Direct we offer a wide range of transportation options that cater to both individuals and groups. Our transportation services are perfect for those who are looking for a comfortable and hassle-free way to get to their destination.

With our shuttle services, you'll be picked up from the airport and dropped off at your accommodation economically as you will be riding with other passengers in the same vehicle.

If you're looking for something a little more private, we also offer private transportation services. With our private transportation services, you'll have your own driver who will take you directly to your destination.

At Shuttle Direct, we aim to provide the best possible transportation experience for our customers; whether you're traveling for business or pleasure, we're here to help. Our exclusive partnerships with top Online Tour Operators and Airlines ✈️ allow us to offer tailored services for our business accounts. Get in touch to find out how we can help with your transportation needs.

Choose Shuttle Direct for your transportation needs, and experience the best level of comfort, convenience, and safety.

Visit Website

Phone:

+34 965 856 694

Email:

customer.care@shuttledirect.com

Location:

Emilio Ortuño 15,
Benidorm Centre Building,
Benidorm
Alicante
03501

Anonymous

Anonymous // 01/01/2019

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“My trip has been cancelled because suddenly they do not stop at my destination anymore. They just changed their procedures while bookings were active. What a behavior is this to just alter an agreed contract? 3 Emails have been issued to me, asking confirmation to drop me elsewhere (35 minutes from my destination and without alternative). I had no access to Email at that time and as I did not reply they just cancelled my booking. Arriving at Faro airport I had no shuttle or other transfer. Luckily there has been public transport (waiting 1 hour).”

Helpful Report

Posted 1 year ago

We apologize for the inconvenience you experienced with your trip. Our primary method of communication is via email, and we strive to provide our customers with timely and accurate information regarding any changes or updates to their bookings. We understand that the change in procedures regarding your destination was unexpected and caused frustration. Our customer care department has been notified of your case and will conduct a thorough investigation to ensure that this issue is addressed and appropriate actions are taken. Regarding the emails requesting confirmation for an alternative drop-off location, we apologize if you were unable to access your email at that time. We encourage our customers to respond to such emails to ensure smooth communication and avoid any misunderstandings. We sincerely regret the inconvenience you faced upon arriving at Faro airport without a shuttle or other transfer. We appreciate your resourcefulness in utilizing public transport, although we understand that it resulted in a longer wait time. Once again, we apologize for the inconvenience caused and assure you that we take your feedback seriously. Our customer care team will be in contact with you to address your concerns and work towards a resolution. Thank you for your understanding and patience.

Posted 1 year ago

“Hat alles super geklappt, vielen Dank.”

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Posted 1 year ago

“Unfortunately had to cancel the transfer due to a medical emergency and you were not flexible with your cancel policy. Even though the return transfer was outside the cancellation window, you treated it as part of the arrival transfer.”

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Posted 1 year ago

Thank you for reaching out to us regarding your cancellation request. We apologize for any inconvenience caused . Your booking was through an agent or booking portal, we kindly request that you contact them directly to discuss your cancellation and any applicable refund or changes to your booking. They should be able to provide you with more information and assistance in this matter. However, we understand that unforeseen circumstances can arise, such as a medical emergency, and we are here to assist you as much as possible. If there is any specific information or documentation that we can provide to support your case with the booking agent, please let us know, and we will do our best to assist you. Please do not hesitate to reach out to us if you have any further questions or concerns. We appreciate your understanding and cooperation in this matter.

Posted 1 year ago

“5 stars . Shuttle direct drivers are courteous and professional very happy to help . Thier vehicles are clean well looked after and reliable used them for several transfers over several years never a problem 😆😎”

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Posted 1 year ago

“Super service have been using them for years”

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Posted 1 year ago

“Very enjoyable ride back to the airport thanks to Victor great guy”

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Posted 1 year ago

“Very prompt service.”

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Posted 1 year ago

“Yo cancelado mi reservacion no recibo mi dinero”

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Posted 1 year ago

Vi beklager for eventuelle forsinkelser eller problemer med refusjonen av din avbestilling. Vi ønsker å forsikre deg om at vi tar slike saker seriøst og at vi er opptatt av å behandle refusjoner så raskt og effektivt som mulig. Vennligst merk at refusjonsprosessen kan ta litt tid avhengig av betalingsmetode og bankoverføringer. Vanligvis blir refusjoner behandlet innen en viss tidsramme, men det kan være forsinkelser i bankoverføringen som er utenfor vår kontroll. Dersom din bestilling tillater avbestilling med refusjon, vil pengene vanligvis bli refundert til deg med fradrag av eventuelle administrasjonsgebyrer som er assosiert med bestillingen. Vær oppmerksom på at det kan være en viss tidslag mellom når vi foretar refusjonen og når beløpet vises i din konto. Vi beklager for eventuelle ulemper dette kan ha forårsaket deg, og vi forsikrer deg om at vi gjør alt vi kan for å sikre en smidig refusjonsprosess. Dersom du har spørsmål eller behøver ytterligere assistanse angående refusjonen, ber vi deg vennligst kontakte vår kundeserviceteam direkte. Vi er her for å hjelpe deg. Vi setter pris på din forståelse og tålmodighet i denne saken. Takk for din tålmodighet, og vi beklager igjen for eventuelle ulemper dette har medført.

Posted 1 year ago

“Fungerade väldigt bra”

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Posted 1 year ago

“unable to travel due to illness in family, got refunded for return journey as not enough notice for first leg of journey Good service”

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Posted 1 year ago

“Fahrer war zur abgemachten Zeit am Abholort”

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Posted 1 year ago

“No complaints, greeted at Airport on arrival, very comfortable vehicle, and prompt collection from Villa for return trip to Airport for journey home. Perfect service, thank you”

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Posted 1 year ago

“I would highly reccomend Shuttle Direct. Waiting for us at airport and return trip was right on time .”

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Posted 1 year ago

“Zijn teverden van jullie dienst. Correct op de afspraak.”

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Posted 1 year ago

“The couch that picked us up was on time and the same coming back. The coach that picked us up was very dated and the seats were very uncomfortable. The coach coming back was much better and newer.”

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Posted 1 year ago

“Perfect - on time, friendly service great !”

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Posted 1 year ago

“Prestation parfaite, à l heure, je recommande fortement”

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Posted 1 year ago

“very good service from the airport to our hotel”

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Posted 1 year ago

“On time, friendly, proper cars... Any time again!”

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Posted 1 year ago

“Un servicio impecable”

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Posted 1 year ago

Shuttle Direct is rated 4.5 based on 2,207 reviews