Shuttle Direct Reviews

Name: Shuttle Direct
Address: Emilio Ortuño 15, Benidorm Centre Building, Benidorm, Alicante
Rating: 4.47

4.5 Rating 2,207 Reviews

86 %

of reviewers recommend Shuttle Direct

Company Reviews

Metrics

Info

4.5

Based on 2,207 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Shuttle Direct:

At Shuttle Direct we offer a wide range of transportation options that cater to both individuals and groups. Our transportation services are perfect for those who are looking for a comfortable and hassle-free way to get to their destination.

With our shuttle services, you'll be picked up from the airport and dropped off at your accommodation economically as you will be riding with other passengers in the same vehicle.

If you're looking for something a little more private, we also offer private transportation services. With our private transportation services, you'll have your own driver who will take you directly to your destination.

At Shuttle Direct, we aim to provide the best possible transportation experience for our customers; whether you're traveling for business or pleasure, we're here to help. Our exclusive partnerships with top Online Tour Operators and Airlines ✈️ allow us to offer tailored services for our business accounts. Get in touch to find out how we can help with your transportation needs.

Choose Shuttle Direct for your transportation needs, and experience the best level of comfort, convenience, and safety.

Visit Website

Phone:

+34 965 856 694

Email:

customer.care@shuttledirect.com

Location:

Emilio Ortuño 15,
Benidorm Centre Building,
Benidorm
Alicante
03501

Anonymous

Anonymous // 01/01/2019

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“Brilliant service from Shuttledirect taken to and from the Arricefe airport. Thank you so much I will be using them again.”

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Posted 1 year ago

“Great service missed our transfer over airline and they came back and got us”

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Posted 1 year ago

“Muy profesionales, muy puntuales.”

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Posted 1 year ago

“Well organized and reliable company, and not expensive considering the distance.”

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Posted 1 year ago

“A journey to Madrid airport very comfortable. Driver very helpful.”

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Posted 1 year ago

“Une équipe à l'écoute des voyageurs, efficace et réactive, bravo et merci, chauffeur comme hôtesses d'accueil!”

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Posted 1 year ago

“Excellent service went without a hitch”

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Posted 1 year ago

“Personale puntuale, risposte veloci alle richieste, e grande gestione del trasporto anche se il volo è in ritardo”

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Posted 1 year ago

“Beaucoup trop long voyage 2 heures. pour aller de la cala de mijas à malaga.”

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Posted 1 year ago

Nous sommes désolés pour l'inconvénient que vous avez rencontré lors de votre transfert. Nous comprenons votre frustration face à la durée excessive du trajet. Nos services de navette fonctionnent en collectant et en déposant plusieurs passagers le long d'un itinéraire prédéterminé, ce qui peut entraîner des temps de trajet plus longs en fonction des destinations des autres passagers. Cela nous permet de proposer des tarifs plus économiques par rapport à un service de taxi privé. Cependant, nous comprenons que cela peut être moins pratique dans certains cas. Nous tenons également à vous informer que nous proposons des services privés qui offrent une solution plus directe et rapide, sans les arrêts supplémentaires. Ces services sont généralement plus adaptés pour ceux qui préfèrent une expérience de transfert plus rapide et personnalisée. Nous tenons à nous excuser sincèrement pour les désagréments causés. Votre avis est important pour nous et nous l'avons transmis à notre service clientèle pour un examen plus approfondi. Un membre de notre équipe vous contactera pour discuter de votre expérience et trouver une solution appropriée. Nous apprécions votre patience et votre compréhension. Votre satisfaction est importante pour nous, et nous ferons tout notre possible pour rectifier cette situation.

Posted 1 year ago

“Very good service and on time would definitely use again!”

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Posted 1 year ago

“Great, reliable service.”

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Posted 1 year ago

“Very straight forward instructions of meeting points, smooth ride and comfortable coach. The only downside is the long transfer.. 4 hours on a 1 hour journey as stopping off at each resort along the way.”

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Posted 1 year ago

“Unser Fahrer Thomas war großartig, ist sehr umsichtig gefahren - hat uns gut unterhalten und konnte zu allem anderen sogar Deutsch :-).”

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Posted 1 year ago

“Nemt og enkelt. Bestilte hjemmefra. God service og flink personale.”

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Posted 1 year ago

“Todo perfecto”

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Posted 1 year ago

“Då det var mycket trafik så anlände de lite tidigare på hotellet för att hämta upp oss, och det var jättebra. Engelsktalande chaufför ett plus för det, trevlig.”

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Posted 1 year ago

“Wij zijn zeer tevreden over deze vervoerdienst. Zowel het vervoer van en naar de luchthaven verloopt steeds zeer vlot.”

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Posted 1 year ago

“On time efficient service.”

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Posted 1 year ago

“Confusion when passengers arrived at airport for pick-up , driver was not there , no directions to indicate which exit door the driver would be waiting at. Had to ring the company a number of times to get it sorted. Will not use this service again”

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Posted 1 year ago

We apologize for the confusion and inconvenience you experienced during your airport pick-up. It is regrettable that the driver was not present and that there was a lack of clear instructions regarding the meeting point. We understand the frustration this may have caused, and we assure you that we take your feedback seriously. The information regarding the meeting point and any specific instructions should have been provided on your voucher or booking confirmation. We apologize if this information was not clear or easily accessible to you. To further investigate this matter and ensure that it does not happen again in the future, we have forwarded your review to our Customer Care department for quality control. They will review the situation and take appropriate actions to address any shortcomings in our service. We sincerely apologize for any inconvenience this has caused you and appreciate your understanding. If there is anything else we can assist you with or if you have any further concerns, please do not hesitate to contact our customer service team. We are here to assist you. Thank you for bringing this to our attention, and we apologize once again for any inconvenience caused.

Posted 1 year ago

“Hej, Vi bokade och det skulle ta ca 50min - 2h 20 min senare var vi på vårt hotell så det blir nog inga fler bokningar hos er.”

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Posted 1 year ago

Tack för att du delar med dig av din upplevelse. Vi beklagar att din transfer tog längre tid än förväntat och att det påverkade din resa negativt. Våra shuttletransfers är vanligtvis planerade för att samla upp och släppa av passagerare vid olika hotell och destinationer längs vägen. Detta kan ibland innebära att resan tar längre tid än förväntat, beroende på antalet passagerare och trafikförhållandena. Vi förstår att du föredrar en snabbare transfer, och därför erbjuder vi också privata transferalternativ där du har en egen förare och transportmedel för att nå ditt resmål direkt och bekvämt. Vi beklagar återigen den förlängda restiden och hoppas att du ger oss möjligheten att tjäna ditt förtroende igen i framtiden. Om du har några ytterligare frågor eller önskar mer information om våra privata transferalternativ, är du välkommen att kontakta vår kundtjänst. Tack för din feedback, och vi beklagar eventuella besvär som uppstått.

Posted 1 year ago

Shuttle Direct is rated 4.5 based on 2,207 reviews