Shuttle Direct Reviews

Name: Shuttle Direct
Address: Emilio Ortuño 15, Benidorm Centre Building, Benidorm, Alicante
Rating: 4.47

4.5 Rating 2,207 Reviews

86 %

of reviewers recommend Shuttle Direct

Company Reviews

Metrics

Info

4.5

Based on 2,207 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Shuttle Direct:

At Shuttle Direct we offer a wide range of transportation options that cater to both individuals and groups. Our transportation services are perfect for those who are looking for a comfortable and hassle-free way to get to their destination.

With our shuttle services, you'll be picked up from the airport and dropped off at your accommodation economically as you will be riding with other passengers in the same vehicle.

If you're looking for something a little more private, we also offer private transportation services. With our private transportation services, you'll have your own driver who will take you directly to your destination.

At Shuttle Direct, we aim to provide the best possible transportation experience for our customers; whether you're traveling for business or pleasure, we're here to help. Our exclusive partnerships with top Online Tour Operators and Airlines ✈️ allow us to offer tailored services for our business accounts. Get in touch to find out how we can help with your transportation needs.

Choose Shuttle Direct for your transportation needs, and experience the best level of comfort, convenience, and safety.

Visit Website

Phone:

+34 965 856 694

Email:

customer.care@shuttledirect.com

Location:

Emilio Ortuño 15,
Benidorm Centre Building,
Benidorm
Alicante
03501

Shuttle Direct 5 star review on 28th September 2023

Cosmin C

Shuttle Direct 4 star review on 20th July 2023

Petra T

Shuttle Direct 5 star review on 19th April 2023

Deborah C

Anonymous

Anonymous // 01/01/2019

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“Todo bien, pero eso de que te van a buscar a la salida nada. Tienes que subir tú a la planta del parking y buscar una determinada zona donde ellos se colocan. A mi me dijeron que ya estaban y cuando llegué aún esperé 20 minutos.”

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Posted 1 year ago

Lamentamos mucho los inconvenientes que experimentaste durante tu traslado. Pedimos disculpas por la confusión causada por la información incorrecta sobre el punto de encuentro. Nuestro objetivo es brindar un servicio eficiente y sin contratiempos. Tomaremos tus comentarios en consideración para mejorar nuestras instrucciones y asegurarnos de que sean claras y precisas en el futuro. Lamentamos sinceramente cualquier espera adicional que hayas tenido debido a la demora en nuestro punto de encuentro. Entendemos lo frustrante que puede ser esperar después de haberse informado de que el transporte estaba listo. Tu tiempo es valioso y lo lamentamos profundamente. Una vez más, te ofrecemos nuestras más sinceras disculpas por las molestias ocasionadas. Valoramos tu opinión y esperamos tener la oportunidad de brindarte un mejor servicio en el futuro.

Posted 1 year ago

“Always waiting in arrivals with my name on a tablet, takes your suitcase off you if you have one, takes us to our transport gives us all a bottle of water and drops us off at our house.”

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Posted 1 year ago

“Perfect driver. On time!”

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Posted 1 year ago

“On time, which is important but there was a terrible high pitched whining noise thoughout the journey. I made me wonder if public transport might have been the better option for me.”

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Posted 1 year ago

Thank you for sharing your feedback with us regarding your recent journey. We apologize for the inconvenience caused by the high-pitched whining noise during the transfer. Our team strives to ensure that all vehicles are in optimal condition and provide a comfortable and pleasant experience for our passengers. We understand that such noise can be disruptive and detract from an otherwise enjoyable journey. We take your feedback seriously and will investigate the issue to identify and address the source of the noise. Our aim is to continuously improve the quality of our services, and your feedback is invaluable in helping us achieve that. We understand that considering public transport as an alternative is a natural thought when faced with an unpleasant noise. However, we would like to assure you that our service is designed to provide convenience and reliability to our customers. We apologize once again for the inconvenience and appreciate your understanding. If you have any further concerns or questions, please don't hesitate to contact our customer service team. We value your feedback and hope to have the opportunity to serve you better in the future.

Posted 1 year ago

“Both pick ups on time drivers polite and friendly cars clean and fit for purpose”

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Posted 1 year ago

“Aucun problème, pas d'attente, amabilité de la part de la chauffeuse et du chauffeur.”

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Posted 1 year ago

“Hab was anderes erwartet. Hätte auch öffis fahren können.”

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Posted 1 year ago

Vielen Dank für Ihr Feedback zu Ihrer letzten Erfahrung mit uns. Es tut uns leid, dass Ihre Erwartungen nicht erfüllt wurden und dass Sie enttäuscht waren. Unser Flughafentransferservice unterscheidet sich von öffentlichen Verkehrsmitteln oder regulären Buslinien. Wir bieten einen im Voraus gebuchten Service, der speziell für ausländische Reisende entwickelt wurde. Unser Ziel ist es, Ihnen eine komfortable und stressfreie Reise vom Flughafen zu Ihrem Zielort zu ermöglichen. Wir berücksichtigen Flugverspätungen und halten uns an Ihre Ankunftszeit, um sicherzustellen, dass Sie abgeholt werden. Aufgrund der Anzahl der Passagiere und der individuellen Abholungen kann es jedoch zu Wartezeiten kommen. Wir entschuldigen uns für etwaige Unannehmlichkeiten, die Ihnen dadurch entstanden sind. Unser Service hat den Vorteil, dass wir Sie so nah wie möglich an Ihrer Unterkunft absetzen, um Ihnen den weiteren Transport zu erleichtern. Bitte beachten Sie, dass öffentliche Busse zu den Zeiten, zu denen Ihre Flüge landen, möglicherweise nicht verfügbar sind, insbesondere bei nächtlichen Ankünften. Wir nehmen Ihr Feedback ernst und werden es nutzen, um unseren Service weiter zu verbessern. Sollten Sie weitere Fragen oder Bedenken haben, wenden Sie sich bitte an unseren Kundenservice. Wir hoffen, dass wir Sie in Zukunft wieder mit unseren verbesserten Dienstleistungen beeindrucken können.

Posted 1 year ago

“Description of who to look for incorrect said rep in Orange t shirt was guy in shirt red tie with voyages reus not from ... anyway got picked up eventually but driver knew Salou less than I did and got a bit lost looking fur first hotel. Despite sat Nav.... so it works but it could be better”

Helpful Report

Posted 1 year ago

Thank you for sharing your feedback regarding the description of our representative and the driver's knowledge during your transfer. We apologize for any confusion and inconvenience caused. We strive to provide accurate and helpful information to our customers, and we apologize if the description provided was not clear or led to any confusion. Your feedback will be taken into account to improve our communication and ensure that future descriptions are more accurate. Regarding the driver's knowledge of the area, we regret that you experienced some difficulties during your transfer. While our drivers receive comprehensive training and have access to navigation tools, occasional challenges may arise, especially when navigating to specific hotels or locations. We apologize for any inconvenience caused by the driver's unfamiliarity with the first hotel and any resulting delays. Your feedback is highly valuable to us as we continuously work to improve our services. We appreciate your understanding and patience during the transfer. If you have any further concerns or questions, please do not hesitate to reach out to our customer service team. Once again, we apologize for any inconvenience caused and appreciate your feedback. We will take your comments into consideration to ensure a better experience for our future customers.

Posted 1 year ago

“Alt forløb som det skulle. god service fra chaufføren”

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Posted 1 year ago

“Everything perfect!”

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Posted 1 year ago

“Waited to long time (allmost 2 hrs.)at the Airport before Departure to final hotel destination.”

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Posted 1 year ago

We sincerely apologize for the extensive wait time you experienced at the airport before departing to your final hotel destination. We understand that this was highly inconvenient and not up to the standards we strive to deliver. We appreciate your patience and understanding, and we apologize for any inconvenience caused. If you have any further concerns or would like to discuss your experience in more detail, please feel free to contact our customer care department directly. We are committed to learning from this situation and improving our services.

Posted 1 year ago

“Super Service !!! Flug hatte 2 Stunden Verspätung und Fahrer war vor Ort. Vielen Dank für tolle Leistung und weiter so.”

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Posted 1 year ago

“Great, safe, value for money and drivers very friendly and helpful”

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Posted 1 year ago

“Alles bestens!”

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Posted 1 year ago

“Great service, friendly driver. No issue picking us up from the airport despite our flight being delayed. He was a little late collecting us at the end of our trip but kept in touch with updates via WhatsApp to let me know the delay. Would definitely book with Shuttle Direct again”

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Posted 1 year ago

“We used their services to take us from one end of Majorca to the other with a bike box. They turned up on time for each journey, the vehicles were comfortable and air-conditioned, and the price seems pretty fair.”

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Posted 1 year ago

“Delighted with the service again...”

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Posted 1 year ago

“Super service. Privé shuttle. Wij hadden 30 min. vertraging en dit werd goed gemonitoord. Ik kreeg een WhatsApp bericht van de chauffeuze met het verzoek een bericht te sturen als we buiten waren. Zij stond netjes op ons te wachten. Geen stress van wachten en anderen wegbrengen. Gewoon rechtstreeks in 20 min. naar het hotel en retour idem. Zeker een aanrader!”

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Posted 1 year ago

“Service excellent for the price paid.”

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Posted 1 year ago

“Our journey from palma airport was great, straight roads. unfortunately from our hotel to palma on the way back our driver took the scenic route where it was extremely bumpy and uphill I had 3 kids roaring with pains in their stomach and one of them got so bad she ended up vomiting all of this @8am.. all of this could have been avoided if he travelled the normal road which we took on the way to our hotel”

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Posted 1 year ago

We apologize for the inconvenience and discomfort you and your family experienced during the return journey from your hotel to Palma airport. It is regrettable that the driver took an alternate route that resulted in a bumpy and uphill ride. Our goal is to provide a smooth and pleasant transfer experience for our customers, and we apologize for falling short of that on this occasion. We understand how important it is to ensure the comfort and well-being of passengers, especially when traveling with children. We appreciate your feedback regarding the route taken by the driver. We will make sure to address this matter with our team to ensure that the standard route is followed in the future, providing a more comfortable and enjoyable journey for our passengers. Once again, we apologize for any inconvenience caused, and we appreciate your understanding. We value your feedback as it helps us improve our services. If you have any further concerns or questions, please do not hesitate to reach out to our customer service team. We hope to have the opportunity to serve you better in the future and provide you with a more pleasant travel experience.

Posted 1 year ago

Shuttle Direct is rated 4.5 based on 2,207 reviews