Shuttle Direct Reviews

Name: Shuttle Direct
Address: Emilio Ortuño 15, Benidorm Centre Building, Benidorm, Alicante
Rating: 4.47

4.5 Rating 2,207 Reviews

86 %

of reviewers recommend Shuttle Direct

Company Reviews

Metrics

Info

4.5

Based on 2,207 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Shuttle Direct:

At Shuttle Direct we offer a wide range of transportation options that cater to both individuals and groups. Our transportation services are perfect for those who are looking for a comfortable and hassle-free way to get to their destination.

With our shuttle services, you'll be picked up from the airport and dropped off at your accommodation economically as you will be riding with other passengers in the same vehicle.

If you're looking for something a little more private, we also offer private transportation services. With our private transportation services, you'll have your own driver who will take you directly to your destination.

At Shuttle Direct, we aim to provide the best possible transportation experience for our customers; whether you're traveling for business or pleasure, we're here to help. Our exclusive partnerships with top Online Tour Operators and Airlines ✈️ allow us to offer tailored services for our business accounts. Get in touch to find out how we can help with your transportation needs.

Choose Shuttle Direct for your transportation needs, and experience the best level of comfort, convenience, and safety.

Visit Website

Phone:

+34 965 856 694

Email:

customer.care@shuttledirect.com

Location:

Emilio Ortuño 15,
Benidorm Centre Building,
Benidorm
Alicante
03501

Shuttle Direct 5 star review on 28th September 2023

Cosmin C

Shuttle Direct 4 star review on 20th July 2023

Petra T

Shuttle Direct 5 star review on 19th April 2023

Deborah C

Anonymous

Anonymous // 01/01/2019

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English

Deutsch

“The driver was approximately 45 mins late at the airport. No information was given. We had to call ourselves. Unprofessional. Besides that we got to our hotel in a smooth fashion.”

Helpful Report

Posted 1 year ago

We apologize for the delay and lack of communication regarding your driver's arrival at the airport. We understand how important it is to receive timely updates and information, and we regret that this was not provided to you in a professional manner. Your feedback is valuable to us, and we will address this issue with our team to ensure that such situations are handled more effectively in the future. We appreciate your understanding and are glad to hear that the rest of your journey to the hotel went smoothly. If you have any further concerns or if there is anything else we can do to assist you, please do not hesitate to let us know. We value your feedback and strive to provide the best possible service to our customers. Thank you for choosing our shuttle service, and we hope to have the opportunity to serve you better in the future.

Posted 1 year ago

“Super Service, schnell, pünktlich und sehr freundlich”

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Posted 1 year ago

“Excellent service, didn’t have to wait a minute”

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Posted 1 year ago

“Punctual and friendly driver. Car was very clean. Thank you!”

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Posted 1 year ago

“As a party of 6, we used Shuttle Direct and cannot fault their service. At arrivals our driver was waiting and they arrived on time to pick us up for our departure back home. 5 star service. Thank you”

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Posted 1 year ago

“Reasonable price compared with others Very good standard of vehicle. Prompt timely service.”

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Posted 1 year ago

“Wonderful service extremely good value”

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Posted 1 year ago

“Ho usato questo transfer a Maiorca. E' stato un servizio puntuale e preciso. Affidabile e consigliabile.”

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Posted 1 year ago

“Sehr zuvorkommender Fahrer und sehr angenehmer Transfer mit nagelneuem Fahrzeug”

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Posted 1 year ago

“Everything was perfect”

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Posted 1 year ago

“Zuverlässig, vereinbarte Abholzeit wurde auf die Minute genau eingehalten. Danke”

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Posted 1 year ago

“We were picked up from Girona airport and were the first drop off in Calella. We weren’t dropped off by our hotel but in the town with no instructions as to how to get to the hotel. The coach would not have been able to stop outside the hotel due to narrow road. Our pick up time was emailed the day before and was at 3.50 am whilst our flight was at 10.15am but there were a number of pick ups en route to the airport. We were still at the airport 4 hours before the flight. The coach was clean and comfortable and the drivers very helpful. Would recommend.”

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Posted 1 year ago

“Die Abholung bei Hin- und Rückfahrt war perfekt. Auf die Minute pünktlich. Kleinbusse sind super, Fahrer sehr nett. Würde wieder buchen”

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Posted 1 year ago

“Havde bestilt retur Shuttle i Corfu. Kom til tiden begge gange og vi var efterfølgende meget trygge ved denne bestilling. Der var på vores reservations kontrakt bla. information om hvor vi skulle henvende os i lufthavnen da vi ankom. Rimelige priser. Kan kun anbefales”

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Posted 1 year ago

“Rapport qualité-prix correct; attente de 30-40 ' au départ, plusieurs haltes comme prévu, soit perte de temps de 30' supplémentaire sur un trajet de 1h30 en direct environ”

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Posted 1 year ago

“We have used Shuttle Direct several times now, and we find the drivers very polite, smart and extremely punctual. Excellent service from start to finish. Well recommended. We will be using Shuttle Direct again. Thank you for the brilliant service.”

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Posted 1 year ago

“A tiempo y muy amable. Que sigan asi.”

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Posted 1 year ago

“On time and we’ll organized ,would definitely book with them again .”

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Posted 1 year ago

“This was the worst service I have ever received. The website stated the transfer would be 40 minutes approximately but it took over 4 hours! We landed at 23:05 at Girona airport and got to our hotel in Lloret de Mar at 03:15. The trip from the airport to the hotel direct is a 25 minute drive. Therefore do not trust the website what so ever! The driver could not speak any English and didn't help whatsoever.”

Helpful Report

Posted 1 year ago

Thank you for sharing your feedback regarding your recent transfer experience. We apologize for any inconvenience you encountered during your journey. Please note that shuttle transfers operate on a shared basis, which means they collect passengers from multiple flights and make stops at various hotels along the way. This can sometimes result in longer travel times, especially if there are multiple drop-offs before reaching your destination. We understand that the website indicated a shorter estimated transfer time, and we apologize if this did not align with your actual experience. We continuously strive to provide accurate information and set realistic expectations for our customers. Regarding the language barrier with the driver, we apologize for any difficulty you faced in communicating your needs. We aim to have drivers who can effectively communicate in English, but there may be instances where language proficiency can vary. We will review this matter with our team to ensure better language support for future transfers. We appreciate your feedback and take it seriously as we constantly work to improve our services. If there is anything else you would like to discuss or any further details you would like to provide, please don't hesitate to contact our customer service team. We value your feedback and are committed to addressing your concerns. Once again, we apologize for the inconvenience caused and appreciate your understanding. We hope to have the opportunity to serve you better in the future.

Posted 1 year ago

“Shuttle arrived on time and staff were very helpful - bus was very clean and the driving was very smooth.”

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Posted 1 year ago

Shuttle Direct is rated 4.5 based on 2,207 reviews