“Excellent backpack, very light, practical and waterproof. The front pocket opening to the side is quite awkward and the 2 side pockets are quite tight for water bottles but overall this is a really excellent product. I will be buying my wife one also as she also thinks its great.”
“Really impressive service. There was a bit of delay with delivery due to demand and even though this didn’t bother me at all I was proactively emailed by the founder to apologise and offered some great options to make up for it. Would definitely recommend the product produced by a company that clearly cares about customer service.”
“Very easy to buy from and a good quality product.
However, what really shone through was their communication. A logistics delay (which was out of Spiral’s control) was communicated well ahead of time, and a free small bag was sent by way of apology.
This proactive customer engagement is the reason I am writing this review. If their product is half as good as their customer service (and I am sure it will have a long life and remain in good shape) then I will absolutely buy from Spiral again. Thanks. Sam.”
“So far so good with my Spiral transporter delux bag. Taken the weight of my heavy laptop and kept it dry. It seems to be the right dimensions for EasyJet carry on as well, so looking forward to that.”
