Name: Super.com
Address: -, San Francisco, California
Rating: 4.47

“Great discount and expirience”

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Posted 3 days ago

“Facile, avantageux, je recommande.”

Helpful Report

Posted 3 days ago

“We booked a hotel through Super for 4 nights from 2nd October. We made this reservation on Saturday 28th September. What we didn’t know because the UK media hadn’t covered Hurricane Helene was that the hotel had been closed by the hurricane on the 26th! But Super.com as an international provider of hotel accommodation should have known! We arrived at the hotel, Barefoot Beach Club on Madeira Beach, to find it closed due to storm damage!!!! Super.com should not have taken our booking as the hotel would already have been closed at the time of booking. We returned to Tampa to find all the accommodation booked because of people being displaced by the storm damage. We almost had to sleep in our car but after 2 hours of searching luckily found a room for the night I can’t believe Super.com booked us into a hotel which was buried in sand and had no power, they should have known this. Incompetence on a Biblical Scale! We’ve had to pay rack rate for inferior hotels because we’re having to book whatever we can find last minute. Super.com are even less interested in paying compensation than they were in supporting us to find alternatives. Unbelievably they won’t even refund the money we paid them originally until we prove that we found an alternative by sending them copies of the receipts!!! I can’t think what they would do if we’d been forced to sleep in our car….. And now I’m being asked to upload copies of the invoices from the hotels I had to book myself because of Super.com’s incompetence before they will refund me! And I’m being told that one of my documents isn’t good enough so they can’t proceed. It can’t be difficult to find out that the hotel is still closed for themselves. Shameful behaviour to avoid doing the right thing.”

Helpful Report

Posted 1 week ago

Hi Alistair, Thank you for sharing your experience with us. We’re truly sorry to hear about the challenges you faced during your trip, especially in the aftermath of Hurricane Helene. We understand how worrying it must have been to arrive at a hotel that was temporarily closed. While we rely on our hotel partners for timely updates, this situation has highlighted areas where we can improve. Rest assured, we’re actively working on better ways to manage and communicate such situations to ensure our customers are supported more effectively moving forward. We understand how difficult it can be to find last-minute accommodations during a busy time, and we’re committed to improving our support to offer better options and assistance in similar circumstances. Our Corporate Team is thoroughly reviewing your case with a focus on resolving it as swiftly and fairly as possible. We truly appreciate your patience and understanding as our team works diligently to address your concerns. Thank you for giving us the opportunity to make this right, and we will keep you updated as progress is made. Please know we are fully committed to minimizing any further impact on your experience. We’ll get this resolved for you!

Posted 1 week ago

“Super.com took my money for a reservation at a Days Inn. However, the motel where they made the booking is not a Days Inn. There is no Days Inn in the town I was visiting. I tried to resolve this with super.com, but no one there would do anything for me. I only wanted a refund or a relocation. Super.com refused to do either. Super.com is a scam. I truly believe super.com is going to rip off as many people as it can and then declare bankruptcy. Do not use this company. It is a scam!”

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Posted 1 week ago

Hi David, Thanks for reaching out and bringing this to our attention! At Super.com, we pride ourselves on our credibility and commitment to our customers, recognized by trusted publications like the Financial Times, Forbes, and the New York Times. We’re all about making sure you have a fantastic experience, and we're here to help with anything you need. After thoroughly reviewing your concern, please know that our Support Team has checked everything for you and confirmed that the Days Inn Hotel underwent changes in its name and management. While we understand these changes can be surprising, rest assured that it’s still the same great hotel, offering the same amenities, rooms, and services you expected. Your reservation remains valid and can be used as planned. As your booking is non-refundable, adjustments or cancellations are typically subject to the hotel or travel partner's discretion. Our team proactively reached out on your behalf for a complimentary cancellation, and while it wasn’t approved this time, we’re here to explore every option with you! This being said, as a token of appreciation for being one of our valued customers, as a one-time gesture, we’ve added credits to your account equivalent to the price of your reservation with us. These credits are ready for you to use on a future booking whenever you’d like! We hope this provides peace of mind, and we’re so glad to have you with us. If there’s anything more we can do, please don’t hesitate to reach out—we’re always here for you!

Posted 1 week ago

“Change of dates needed. My son had heart surgery this week but was cancelled due to a nurse protest. I can't get anyone to contact me to get a hold on my room so I can give new dates when needed.”

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Posted 2 weeks ago

Hi Judd, Thank you for voicing your concern. We understand how valuable flexibility is when planning a reservation, and we’re here to help in any way we can. Once a reservation is confirmed, it’s generally set based on the details chosen at booking, so we recommend double-checking the dates, location, and price before completing your reservation. It’s also a good idea to review the cancellation policy to see what options are available if changes are needed. It appears your booking was non-refundable, which can limit modifications or cancellations unless approved by the hotel. That said, we know plans can sometimes shift unexpectedly. We notified our Support to work with your request. You will be receiving an update regarding your concern. We’re here to make sure your experience with us is the best it can be. Let us know if there’s anything else we can do for you!

Posted 2 weeks ago

“Worst experience keep waiting for my room 8 hours I ask them to book other hotel because was payment issue from them they refuse To book other hotel”

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Posted 3 weeks ago

Hi Saleh, Thank you so much for sharing your concerns with us! We truly appreciate your feedback and want you to know that integrity and transparency are very important to us. We understand that unexpected issues can happen in the travel industry, and we’re here to help! We’re thrilled that our dedicated Support team was able to resolve your situation by issuing a full refund and providing additional credits as a thank you for your patience. They’re also happy to assist with refunding the price difference for your new reservation—just let us know your PayPal account information so we can get that processed for you! If you could take a moment to check your email from our Support team regarding the price difference refund and share the details we need, that would be wonderful. We truly apologize for any inconvenience you faced, and we’re excited about the opportunity to serve you again in the future. Thank you for being a valued customer!

Posted 3 weeks ago

“I finally was able to cancel, I thought I was signing up to get discounts through Lyft $1.98 for I don’t know what and then trying to charge me $15 I blocked them on my Cash app I think it’s a snake in the grass to do something like that These ones with more than one star like the three and four and five stars Please… that has to be some type of propaganda”

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Posted 3 weeks ago

Hey Lisa, Thanks for sharing your concerns! It sounds like there might have been a mix-up with your membership sign-up, and we’re here to help clear things up! As a company featured in reputable publications like the Financial Times, Forbes, and the New York Times, we prioritize transparency and genuine business practices. At Super.com, we make sure all membership details—including costs, perks, and rebates—are provided upfront so you have a complete picture and can make informed decisions. Rest assured, we only process charges for services you’ve specifically signed up for, with clear consent. If you’d like more details, our Terms & Conditions offer further clarification. As mentioned during sign-up; to claim your rebate, you must submit the claim form before it is granted as credit to your Super.com account within 30 days of your Super+ membership purchase. While we’re bummed it didn’t work out this time, we’re glad you were able to cancel your membership and want you to know we’re continuously working to make that process even smoother. We’ll be here if you decide to give Super+ another shot in the future. Regarding your concern with the positive reviews from other users, we do not have the ability to create reviews ourselves. We’re grateful that many of our satisfied members choose to share their positive experiences with us. We hope this clears things up, and we're just a message away if you need anything else!

Posted 3 weeks ago

“Great 👍 price available”

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Posted 1 month ago

“I’m not sure when or why or if I even did sign up for this.. yet they have faithfully been trying to charge my Apple Card it started with 15 then 30 now this morning it’s 45 thank god ion keep money on my card”

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Posted 1 month ago

Hi Martia, Thank you for contacting us regarding your Super+ subscription. We appreciate the opportunity to address your concerns. It appears there may have been a misunderstanding about your sign-up, as the Super+ membership requires explicit consent during the registration process. Rest assured, you have full control, and canceling your membership is simple and straightforward. The membership includes several benefits, such as Cash Advance, Credit building, and up to 10% Cashback on travel. However, if you prefer not to continue, we are happy to process a refund. Your satisfaction is our top priority. Please reach out to our Support team at +1 (844) 461-2577 or use the chat feature in your Super.com App for online cancellation. Note that online cancellation may not be available in all states due to regulatory requirements. You can also initiate a chat directly from the Super.com App or website during business hours (8 AM-9 PM) for immediate assistance. For further details, feel free to check this article: https://go.super.com/NMPdZ04 We are here to help in any way we can.

Posted 1 month ago

“Very good”

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Posted 1 month ago

“Thanks very much”

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Posted 1 month ago

“Took out a random 2 dollars from my account and I have no idea where it went and cant find where it went, and my bank account notified me it tried to buy a super+ membership for 15 dollars on its own and I had to submit it as fraud, customer service is never available it seems and I still haven't even gotten my money back.”

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Posted 1 month ago

Hi Elijah, We take these matters seriously and assure you that integrity and transparency are at the core of our services. As a reputable company featured in well-known publications like the Financial Times, Forbes, and the New York Times, our credibility and genuine business practices are well established. It seems like there might have been a little mix-up regarding your Super+ membership sign up. We always ensure clear consent and provide necessary information during the process. Signing up without consent is not possible. Our Super+ trial membership allows users to experience benefits for a limited time, either free or at a minimal cost. During the trial, customers will have full access to Super+ perks. Cancelling before the trial or promotional period ends means no charges for the subsequent term. While our membership offers great benefits, we are more than happy to process a refund as we always strive for customer satisfaction if you decide to cancel. For assistance, please call our Support team at +1 (844) 461-2577 (8 AM - 7 PM) or use the chat feature in your Super.com App for a convenient online cancellation. Note that the option for online cancellations may vary depending on your state. For more info, please check this article: https://go.super.com/NMPdZ04 We hope this clarification addresses any doubts or concerns you may have had.

Posted 1 month ago

“Great Deal! Thank you!”

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Posted 1 month ago

“It will not let me cancel membership had to block them on my card to stop charging me WHOLE SCAM ! They say call 24/7 but when you do it’s always closed”

Helpful Report

Posted 2 months ago

Hi Atira! Thank you a bunch for sharing your feedback with us! Just to reassure you, Super.com is a trusted company, and we’ve even been featured in publications like the Financial Times, Forbes, and the New York Times. Our Super+ membership is packed with awesome perks like Cash Advance, Credit Building, and up to 10% Cashback on travel. We’d love for you to keep enjoying these benefits, but if you decide to cancel, we’re happy to help too! Just a heads-up, cancellation options can vary by state. After checking the email you provided, we couldn’t find a matching membership or any previous report. But don’t worry—our friendly Super Support team is here for you! You can reach us Monday to Friday, 8 AM to 7 PM, at +1-844-1461-2577, or you can start a chat through the Super.com app or website. We hope this clears things up, and remember—we’re always here to help whenever you need us!

Posted 2 months ago

“Very easy and user friendly”

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Posted 2 months ago

“DO NOT TRUST THIS COMPANY IT IS A SCAM. I recently booked a hotel in county Cork in Ireland through super.com they charged me €350 immediately. I got a confirmation email only from Super and none from the hotel itself which I thought was strange so I rang the hotel to confirm the details. The owner of the hotel said she has absolutely no affiliation with Super.com, she has never listed her property with them, has no way of receiving money from them and she had no record of my booking. Furthermore she had no rooms available, so the details listed on Super.com were COMPLETELY FRAUDULENT. I then tried to contact Super.com to try to get my money back but it’s impossible, they have no contact number, only an online “help chat” which they suggest for customers outside of the US to use to contact them. Except you need an American phone number to log in to use the chat. So they are basically uncontactable! Do not use this website to book anything, they will rob you blind!”

Helpful Report

Posted 2 months ago

Hey Katie, Thanks for bringing this to our attention. ⁠Your experience is important to us, and we take your feedback seriously. At Super.com, we’re dedicated to providing reliable services, recognized by major publications like the Financial Times, Forbes, and the New York Times. We source hotel rooms from diverse partners to offer you the best rates and exclusive deals, all while striving for a seamless booking experience. While unforeseen situations can arise in the dynamic travel industry, we are committed to minimizing any impact on our valued customers. Our Support team is already on it and will contact the accommodation and travel partner to investigate the matter thoroughly. We will keep you updated and work diligently to resolve this to your satisfaction. In the meantime, please note that we don’t have a record of your contact reporting this. Our 24/7 Support team is always here to assist you via phone, chat, or email. You can find all our contact details on both the app and the website: https://www.super.com/support If SMS verification isn't available in your country, you can still reach us through WhatsApp. We’re here to address your concerns promptly and ensure your satisfaction!

Posted 2 months ago

“Easy to book at a great price especially through Topcashback”

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Posted 2 months ago

“Don't know how they got my info.nbut they're keep trying to $ idk ? But jinm”

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Posted 2 months ago

Hi Vernon, Thank you for taking the time to share your feedback with us. To avoid any misunderstandings, we suggest reviewing the services you have signed up for. We want to assure you of our commitment to privacy and data security. As a trusted company featured in reputable publications, we take pride in our genuine business practices. Super.com only collects and shares information relevant to your services. Feel free to check out our Terms & Conditions for more details on our Privacy Policy. As we cannot identify your account through this review, we kindly ask that you reach out to our Support team via the 'Chat with us' option in the Help and Support section of your Profile. Our live agents are ready to understand your concern and make sure you get the support you need. You can find all our contact information on our app and site: https://go.super.com/3oyo1rk We are dedicated to addressing your concerns promptly and ensuring your satisfaction.

Posted 2 months ago

“Avoid them, easy to book but f anything goes wrong forget it! i booked a hotel and they didnt have the room, no problem, they agreed to a refund. Super.com wanted a letter confirming this rather than just call the hotel but ok, i got the letter on headed paper from the front desk, i have 2 children with me and the hotel needs to check in/out other guests too. so i upload the letter as you can't talk to anyone at super.com, its all chat or email in stupid hours too. Now they can't take the letter as it was handwritten, even though they said they just needed confirmation and a name on headed paper, they didnt say, not handwritten. ive now placed it in dispute with my credit card company. AVOID this cowboy company.”

Helpful Report

Posted 3 months ago

Hi Leigh, Thanks for taking the time to share your experience with us. We understand how challenging it can be, especially with your children in tow. We're dedicated to ensuring every customer feels fully supported, and we're here to assist you with this. We understand the challenges you faced with your reservation, and we apologize for any inconvenience caused. In the fast-paced travel industry, unexpected situations can arise beyond our control as a third-party booking site. Despite these challenges, we are focused on minimizing any negative impact on our customers. Your satisfaction is our top priority, and we appreciate your patience and understanding. Our Support team has been notified and will reach out to the accommodation and travel partner to investigate the matter. We will keep you updated and work diligently to resolve this to your satisfaction. In the meantime, please know that our 24/7 Support team is available to assist you via phone call, chat, and email. You can find all our contact details on our app and website: https://www.super.com/support. ⁠We’re dedicated to enhancing your experience and value your input.

Posted 3 months ago

“Stay away from this company. When you will try to change your booking, this company does not help. I I wanted to cancel hotel booking due to flight cancellation. I contacted the hotel. They said they can cancel it with full refund if the the third party contacts the hotel. Since I booked through this third party, they have to contact the hotel, not me. However, this third party does not do that and told me to contact hotel and get cancellation letter from hotel. Hotel never does that because I did not book hotel room directly from their website. I lost my money just because of this third party. Priceline and expedia or any other recognized third party never do this. They contact the hotel on behalf of the customer. So, stay away from this scammer.”

Helpful Report

Posted 3 months ago

Hi there, Thank you for taking the time to share your experience with us. We take these matters seriously and assure you that integrity and transparency are at the core of our services. We understand that flight cancellations can be challenging, especially when they are out of your control. In this instance, you chose a non-refundable rate, preventing us from making any alterations to your booking, including changing dates. Our policy regarding cancellations and refunds was also clearly stated on the booking form and confirmation page. We see that you've initiated the chargeback process, indicating a dispute with your bank or payment provider. At this point, our ability to intervene or take further action is limited. Our dedicated Chargeback team is actively involved in collecting all relevant documentation and will proceed to submit it to the card processor for mediation. Going forward, any updates or resolutions regarding this matter must be pursued through your financial institution. We appreciate your understanding in this process, and if there are additional details or documentation needed from our end, our Chargeback team will collaborate with your financial institution to ensure a thorough review of the case. We hope this clarification addresses any doubts or concerns you may have had.

Posted 3 months ago

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Super.com Reviews