“Good service but the choice was a little limited for my size (as most had been rented already). However, good quality arrived and half price for three months is worth a go…”
Hi Vern,
We messaged you back via support at 12.27 today confirming your delivery change had been requested - if you didn't receive just let us know and we'll resend.
Many thanks
The Devout
“I love the idea of renting clothes and think £80 for 5 items is good value. The clothes that came were really good quality. Unfortunately most of the clothes didn't suit me or didn't fit right and you have to pay £10 to swap so it wasn't good value for me. I would like more brands to pick from, it's also hard to flnd clothes available in your size.
Customer service was excellent,I was sent the wrong size jeans and this was rectified quickly.”
“Adore the concept and think it's a great way to refresh your wardrobe without clogging up your house. Also love that you can buy the items too.
My items arrived in a box that was falling apart and were quite creased. However I did get a great wear out of some of the items. Otherwise they often didn't have my size.
I do think the price tag is a little steep with the small selection of clothes available, would love to see more Mango, Zara, Reformation items.
Would potentially use again should they improve the clothing presentation and choice variety.”
“This is my first time using a clothes rental service. I'm pretty pleased overall. I selected five items from a mix of brands - some I know, some I've always wanted to try. Delivery was easy & quick - well packaged, no excess plastic / packaging. 3 of the 5 items I received were brand new, 1 in good condition, 1 was pretty worn looking. I've enjoyed wearing the clothes so far, and will use the service again.
I find the £79 a month price tag a bit too expensive, so I sense I'm unlikely to continue using the service after my three-month, half-price trial. I genuinely would consider buying one of the items, but it's the only quite worn-out item in the box, so it doesn't feel worth the price (even with the 25% discount).”
“Not had a great experience. Items arrived, stained, crinkled and with buttons missing. One item sent was the incorrect size. I have written to let them know, over a week and still no reply. This was my first box and I am not impressed. Very poor customer service.
Love the idea, but will not be doing this again as the experience had ruined it for me.”
Hi Jemma,
Thanks for your review. We have been trying to get in contact with you via email to arrange replacements of your items, so this may have ended up in your spam.
If you can visit the website and come on Live Chat we will happily assist you and get your replacements on their way to you.
Many thanks
The Devout
“Pros
- Love the concept and the clothes in general are of great quality
- Customer support are absolutely excellent
- Easy to exchange if things don't fit (for a small fee)
Cons
- Website is terrible, especially on mobile. For some reason it opens every item in a new tab which makes zero sense
- Stock isn't great, I think they only buy one of each size so you have to be quick
- Would love to see more brands like Mango, Zara, Jigsaw”
Thanks for your review! We're always working to bringing more stock to our members, but if there's anything in particular you can't find, just head over to live chat and we'll see what we can do!
Many thanks,
The Devout
“Received my first box and was missing an item but after a quick email to The Devout this was rectified and the item was sent out to me.
I absolutely love the clothes that I received, in pristine condition and beautiful quality. I will definitely continue to use the service.
I love that The Devout are size inclusive (unlike many other clothing hire services I've looked at previously) but more size 18 options would be welcomed although I'm sure that this will be considered as you continue to grow.”
Many thanks for your review!
We're always growing our stock levels to include more stock of each item, and a wider range of sizes, so keep checking back!
Many thanks
The Devout
“This is my second box and half the items just look very worn out and tatty. It seems to happen the most with the knitwear. It was the same on my first box and I complained and got new items sent, but I can’t be bothered doing that again so will just cancel after my third half price box.”
Many thanks for your review.
We're sorry you've received items that weren't up to scratch. In some cases where you may have rented items that have been in high demand, you may notice a little more wear versus newer items.
All items go through a quality check process and we'll make sure to feed this back to the team.
Many thanks,
The Devout
“My first delivery was a sweatshirt that was completely washed out and had holes that were badly patched. The team was very nice, I got a replacement part delivered. This replacement was a jumper that had clearly been washed incorrectly and was therefore shrunk and full of peeling. Again, they apologised and promised to send a replacement immediately the same day. After waiting three days and receiving neither a delivery nor a shipping confirmation, I asked again. The replacement part was no longer available and I had to choose a new one, which was delivered the next day.
Conclusion: There is something wrong with the quality control when I receive two unusable parts directly with the first delivery! Only after more than a week did I actually have five parts.I give up!”
“Really fast delivery and the clothes are great - a couple brand new. Only one piece doesn't fit right and unfortunate you can't just return to replace it easily. I found the selection a little limited for men so would be unsure how long I'd use the service unless there was a bigger selection. Price point is a bit high if you're paying full price so would be great to get that down.”
