“Terrible. So disappointed. The concept is great but they don't fulfil what they offer on their website.
Of the 5 items I borrowed only one fitted and, of the 4 ill fitting ones, 2 were nothing like the photos and couldn't be worn at all (the jeans particularly were shown grazing the ankles of the model, but bunched round my ankles when I stood on tiptoes. I'm 5'6" and had the smallest size!). The site said that 1 item per order could be swapped if it didn't fit, but when I ask customer services if I could do that they refused. The wording has now been changed on the website, but I have no faith in the service.... if they refuse to do one thing that they said they'd do, what else could go wrong?
Basically I've paid more to hire an item for a month than I would have paid to buy it, and wasted loads of time with totally unhelpful customer services. If I've had this much trouble with something that should be so simple, I dont want to run the risk of having more difficulties.
Sadly, not worth it
Such a disappointment”
Hi Rachel, thanks for your review. Our team offered to swap sizes of the jacket you ordered as you did not like how it fitted. You mentioned it was too short, but the jacket is a cropped jacket. As for the jeans, we would have gladly exchanged for a smaller size, however the brand itself does not offer it in a smaller size.
You also mention only 1 fitted, however you mentioned to our support agent that 3 fitted fine? It would be helpful to know more about the other 2 items that also didn't fit, as we could have exchanged one of those for a different size.
Lastly, you mention you could have purchased an item for less than the subscription - as you used a discount, your first box was £39.50 and you received £520 worth of goods, with the cheapest one coming in at just over £100, so it would be great to know where you found these items for less than £39.50?
“Excellent delivery, excellent clothes arriving in excellent condition. Excellent, quick communication between myself and customer support when I enquired about delivery. I completely understand the ethos behind this business, and I am glad to support it.”
Hi Emma, thanks for your review! Tracking is available through your Order History, plus you'll receive an email/text from DPD with delivery updates! ^S
