“I'm such a fan of this service, the dresses I've ordered have been beautiful and the system's pretty seamless.
You need a bit of flexibility - the items you won't won't always be available in your size, but there's a lovely range, I've been able to find lots of clothes that I'd like to wear.”
“Very happy with the quality of rentals and with service, packaging and delivery
What a great concept - a wardrobe refresh every month for a fraction of the cost!”
“As always wonderful service, on my fourth(?) Month now and really enjoying the fantastic range of styles available - hats off to the buying team for sourcing some great lesser known brands that I've been thrilled to discover, although my wallet is suffering from all the extra shopping I must say. This month once again smooth handover, perfect condition and great quality clothes and not a single complaint. Thanks for keeping me fabulous x”
“Easy delivery and return, very responsive, good selection. Love having a new box each month. Great concept, on my third month and planning to continue. Just upped to 10 item for holidays.
Could do with a wider range of sizes. Waiting eagerly for the website to improve or for a good app. I'm sure this will all come with time and it's very worth it!”
“Just received my first order so not sure about the return and replacement side of things, but so far I'm delighted with the clothes I have received. Can't wait to wear them.”
“I absolutely love the idea, and have had some great items, but of the 3 each month it's usually 1 or 2 I can actually wear due to sizing or pictures on the site not being much like the actual item.”
“The products is wonderful but the service is HORRIBLE. I joined them on January 25th and ordered my clothes, I subscribed for the 10 garment plan at £99.00 per month. The lack of available sizes particularly for men was a little irritating but I loved the concept so I stayed with it. My husband and I share a plan. I had just a few things I wished to discuss with them so I sent them an email to request that they give me a quick call. I'm extremely busy and phone calls are easier. I couldn't find a number to call. They messaged me back saying they can't call me. The issues I had were small at first such as delivery taking longer than 5 days for two out of my three months. The other was that on my first delivery they shorted me a garment and were supposed to include n extra in another shipment. I also wanted a better understanding of the correlation between the date my card was charged and the date my order was placed. It seemed to me that the way the plans are set up the delivery dates kept on getting later. With most subscriptions this is not a problem but in this case as you have to return the first product at the same time you recieve a new product it can cause confusion and you automatically loose days. These are customer service concerns I would have liked to discuss with someone. The first delivery I recieved within 5 days but my second delivery I recieved in 6 days and my third I received in 9 days. A little inconsistant but also loss of usability. Last but not least when I cancelled the subscription as I couldn't talk to anybody they said the clothes need to be in their possession by the original payment date and also that I need to deliver them to DPD as they will not be picked up. So when you cancel they do NOT give you the 5 day grace period for delivery that they ask you for. I felt from a customer service point this was a bit of an insult. I think this is a great idea but encouraging feedback could easily take care of the issues I mentioned above plus more. There are many flaws in the service. All I wanted was a call back.”
Hi Rupal,
Thanks for your review - to operate the most efficient customer service, we provide a live chat and separate ticket function to be able to process and deal with our members in the most efficient way, but also to ensure our pricing remains competitive. In addition, due to Covid, many of our team also work remotely. As a small team the additional infrastructure of a call centre would not be viable.
As you know we enable members to choose their repeat boxes ahead of their renewal date for maximum flexibility, but your box won't be dispatched until after your renewal. This means that the time between ordering and receiving may differ depending on how far in advance of your renewal date you ordered. To confirm though, your renewal date is the same date every month.
On cancellation, we ask that items are returned by the renewal date as our subscription payments are set to charge on that renewal date.
I am sorry we couldn't provide a telephone service but hope that our live chat and ticket system provides an efficient way to contact us.
Many thanks,
The Devout
“Brilliant all round, great customer service, products are such high quality and every time I've worn my items I get complaints. I love how ethical it is and I get a few new outfits a month! Highly recommended.”
“So exciting to receive new clothes and to try them on and that they fit! So exciting that I don’t need to find space for them, coz I’ll be giving them back!”
“Great selection of clothes and fantastic eco concept. Delivery much quicker than expected. All very easy to order. I'm a little dubious about whether the clothes had all been cleaned as a jumper appeared to have toothpaste on the sleeves and there was a tissue in the pocket of a dress - this was disappointing.”
