The Flower Shops Network Reviews

Name: The Flower Shops Network
Address: 367 Winchester Rd, Southampton, United Kingdom
Rating: 4.01

4.0 Rating 554 Reviews

73 %

of reviewers recommend The Flower Shops Network

Company Reviews

Questions

Metrics

4.0

Based on 554 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

020 3808 3818

Email:

contact@theflowershops.co.uk

Location:

367 Winchester Rd,
Southampton
United Kingdom
SO16 7DJ

Write Your review

Tell us how The Flower Shops Network made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Flower Shops Network 5 star review on 5th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recommend this flower shop, i make a order for the same day, and my mother received the same day, exactly the same i order, and i live in Dominican Republic, this guys are awesome”

The Flower Shops Network 5 star review on 5th December 2022

Helpful Report

Posted 2 years ago

“simply beautiful flowers, full of colour, very very pleased. Angela”

Helpful Report

Posted 2 years ago

“Ordered birthday flowers for a friend to be delivered the following day. I didn’t realised that she was away on holiday as it was a surprise for her. I am not impressed that the flowers were left with the neighbours and the recipient not contacted to come back another day.”

Helpful Report

Posted 2 years ago

Hello and thank you for reaching out to us today. I'm sorry to hear that your friend's flowers were not received. We try to leave a note when there is nobody home, or if our driver can they will contact your friend by phone. Although I fear that if they were on holiday, it would be unlikely they would answer the phone, so it is most florists' standard operating procedure to leave the flowers in a safe location outside - or with a neighbor to ensure the delivery is on time and can be received when the recipient arrives home. I hope that your friend has received her flowers, and I will be reaching out privately today over this matter. Thanks again for informing us today, we hope the outcome will be or has been satisfactory.

Posted 2 years ago

“Spent a fortune on flowers that I wanted delivered the same day to say thank you to someone who had really helped me out. Received an email to say they were delivered and they haven’t been…. So were are my flowers ?”

Helpful Report

Posted 2 years ago

Hello and thanks for reaching out to us, I'm sorry to hear that your flowers have not arrived and I am currently contacting our florist partners for an explanation. Also once I have more information I shall be reaching out to you privately and hope to solve this situation today. Once again, thank you for alerting us to this problem.

Posted 2 years ago

“Same day order and delivery. very good quality of both product and service”

Helpful Report

Posted 2 years ago

“I was really disappointed with the flowers Zia bought for a friends’s Birthday. Looked like a £10 bunch from Tesco.”

Helpful Report

Posted 2 years ago

Thank you for sharing this feedback, we are contacting our partner florist for further information on your order and I shall be reaching out to you privately today. On behalf of our team, please accept our sincere apologies.

Posted 2 years ago

“Looked dead on arrival didn’t perk up once in water and feed very disappointed doubt I’ll use your service again”

Helpful Report

Posted 2 years ago

Hello and thank you for informing us about the unfortunate conditions in your flowers arrived. I will be reaching out privately in the hopes of replacing your flowers at your earliest convenience, as we seemed to have not provided the quality and value we aim for on this occasion.

Posted 2 years ago

“My mum of 79 never received her orchid for her birthday even though they sent an email saying it had been delivered😢 feeling pretty sad as I live in NZ and haven’t seen my mum in over 5 years as she couldn’t visit a couple of years ago due to covid, so wanted to send a special gift! I have sent an email here’s hoping they can sort out what happened.”

Helpful Report

Posted 2 years ago

Hello, thanks for reaching out to us today. I have tracked your order as delivered, I shall be reaching out to you privately to double-check that the correct address was in our system. I'm very sorry for the disappointment caused and hope your mother can receive your gift today.

Posted 2 years ago

“Lovely selection ,arrived on time very reasonably priced”

Helpful Report

Posted 2 years ago

“Very disappointed with our order. Added the chocolates to my order for an extra £9.99 and received a tub of Hero’s that retail from Tesco for £3.99 I was contacted with an apology then no further correspondence despite a further email from myself. The flowers started to wilt after 2 days. I paid £50 for what I consider pile of rubbish. Was meant to be a nice surprise and kind of spoilt the occasion. I won’t be using them again, I feel like I’ve been ripped off.”

Helpful Report

Posted 2 years ago

Hello and thank you for sharing this information and feedback with me today, I am sorry to hear the flowers that arrived didn't last very long at all. I have checked our email correspondence with you, unfortunately, we were awaiting a response to our last email and I'm not sure if you saw it. I will be reaching out to you today and hope to make amends. It is not unreasonable to expect a product as close to our brochure as possible and will also be reaching out to our partners over this quality issue. Again thank you for your feedback today and hope to be in touch soon.

Posted 2 years ago

“Absolutely delighted with the service quality and price of the flowers sent by the flower shops.”

Helpful Report

Posted 2 years ago

“Very pleased”

Helpful Report

Posted 2 years ago

“Very happy with the delivery service, they have to go twice and flowers were beautiful… Thank you so much…”

Helpful Report

Posted 2 years ago

“Arrived on time daughter happy very pretty thank you. She was stranded in York without even a toothbrush courier failed to deliver her belonging for 5 days cheered her up.”

Helpful Report

Posted 2 years ago

“Delivered when they said they would.”

Helpful Report

Posted 2 years ago

“Very small bunch of flowers...”

Helpful Report

Posted 2 years ago

“The flowers I ordered from you for my sisters 70th Birthday were fantastic. They arrived perfectly all carefully wrapped individually. So thank you for your excellent service. Mrs Victoria Wallis”

Helpful Report

Posted 2 years ago

“Brilliant service, Thank-you so much for delivering on the same day !! It gave my daughter so much Joy X”

Helpful Report

Posted 2 years ago

“I ordered some flowers on Wednesday 23rd November and your website stated if I order before 7pm I would get next day delivery. My order was before 7pm and I got notified around 11:30 yesterday that my order was out for delivery, the email stated it would be delivered before 7pm. The order didn't get delivered until 9.28pm and the person they flowers were for had gone to bed at this point therefore the flowers were left on the doorstep and were not seen until this morning. The service that was offered was not received. I think this is more to do with the courier though than yourselves.”

Helpful Report

Posted 2 years ago

“On time, flowers were a little smaller than I expected but good quality”

Helpful Report

Posted 2 years ago

The Flower Shops Network is rated 4.0 based on 554 reviews