“My first purchase, mixed feelings over this.
Firstly, delivery was quick and this is the first print ive purchased with a frame as the frames are usually extra.
The print itself was lovely, but under the frame there was fluff / dust particals.
The frame itself was painted, the finishing on the back was dreadful considering how much more expensive it is to have a frame.
I don't think the frame is a high quality frame, and although it hangs on the wall.. I know it looks untidy at the back and knowing I paid extra for this, is really disappointing.
I notified customer service the same day with pictures, and didn't get a reply so the customer service is again sadly poor!
I'm looking for another couple of prints but definitely going search
around before I make a decision.
Mixed feelings.”
Hi Sarah
I was replying to you on Instagram until you stopped replying so I'm not sure why you are saying we didn't reply? Apologies again for the dust. We try to minimise any dust by wiping the frames as we are prepping orders. A warehouse environment combined with the friction caused by removing the protective film on the perspex does make them a bit of a magnet from time to time. It can happen but we are sorry that we missed it on this occasion.
We stand by our frame quality. Having sampled extensively we know that the quality is some of the highest out there for a frame of this price. Sorry that you were unhappy that you can see the paint finish on the back of the frame.
Tom
“I have been a fan of the TGW for a while and always admired their art work. I bought a piece for my best friend for a birthday present/house warming gift and he loved it. I will be back for more I have my eye on some for myself. Turn around was fast and prompt and came the next day.”
“Absolutely awesome company. They are perfect for decorating our new home. They have such a variety of alternative home decor ideas. A lot of care and detail went into the packaging to ensure the items were delivered unharmed. We will definitely be purchasing more items from the Gallery Wall”
“We absolutely love Tom’s work and have lots of his prints now! Customer service is excellent and the envelope the prints come in is a work of art in itself.”
“I’ve just bought two gorgeous prints and plan to order several more.
The quality and colours are amazing…..they arrived quickly, the packaging is as gorgeous as the prints themselves! Thank you!”
“I ordered some artwork last week and they were delivered promptly and packaged very well. The art work looks great and I am pleased with the quality.”
“The product itself is lovely and great quality. My only issue was that I found the site via Instagram where there was an offer code but when I came to check out there was no where to actually input the discount. I don’t know if this is an issue if you use Apple Pay or other third party service but it’s a bit disappointing”
