“Excellent service. Bracelet arrived quicker than expected. I realised I had ordered the wrong size but after a very pleasant phone call with the staff they made the necessary adjustments and returned bracelet. All within two weeks.”
Thank you so much for your incredible 5-star review! We greatly appreciate your kind words and are thrilled to hear about your positive experience with us. We are committed to providing excellent service, so we're glad to know that your bracelet arrived even faster than expected. We understand that mistakes can happen, but we're glad we could assist you in resolving the issue by making the necessary adjustments and returning the bracelet promptly.
Customer satisfaction is our top priority, and we're delighted to have exceeded your expectations. Thank you for choosing The ID Band Company, and we hope to serve you again in the future!
“I am absolutely delighted with my bracelet. It is excellent quality, much better in real life than it looks on the website. Delivery was very fast. I emailed customer service one evening with a question, and received an email in reply first thing the following morning. All in all, an excellent customer experience. Thank you.”
Dear Gisela, Thank you so much for your 5 star rating! We are thrilled to hear that you are absolutely delighted with your bracelet.
Your kind words mean a lot to us, knowing that our efforts to deliver excellent quality products and customer service are being appreciated. We aim to provide accurate website representations, but it's even better to hear that the real-life bracelet exceeded your expectations.
Our team works tirelessly to ensure prompt and efficient deliveries, so it's wonderful to hear that your order arrived quickly. We also strive to address any inquiries promptly, and we are glad to hear that our customer service team responded to your email promptly.
Thank you once again for sharing your positive experience. We are grateful for your support and look forward to serving you again in the future.
Best regards,
The ID Band Company
“Bought this for my partner who has quite a few things which need to be on a medical bracelet, made a lot of others unsuitable. This is excellent, all the details on the inner band at a reasonable price. Quick delivery too, would recomend.”
Thank you so much for your fantastic 5-star rating! We greatly appreciate your support and are thrilled to hear that you're satisfied with our product. We're delighted that you find the band durable, love its great colour, and find it easy to wear. It's wonderful to know that the letter engraving is very clear and waterproof, ensuring the longevity of your ID band. Your recommendation means the world to us, and we're grateful for your kind words. If there's anything else we can assist you with, please don't hesitate to reach out.
“Could you include the wrist circumference measurements in cms/ins in the band's description please? Small, medium, large is a bit vague. I ordered medium but found the bands were a little too large to stay on my wrist. I have to hook it under my watch to keep it in sight.”
Hi Heather, Thank you for your 5 star rating, we really appreciate it! The measurements of the bands are next to where is says medium for example it would say 'MEDIUM 7.1 INCHES' as the button you select when you choose which size you would like.
“Very quick delivery. Customer service very helpful. The bracelet has plenty of room to engrave lengthy information. The bracelet itself is very pretty but difficult to do up yourself and undoing is also fiddly. The emergency emblem is in white so not very noticeable, I think red would be better. The bracelet cannot be turned over and therefore I'm concerned that emergency services could fail to read vital information engraved on reverse.”
Thank you so much for your 5-star rating of The ID Band Company! We truly appreciate your support and are thrilled to hear that you had a positive experience with our products.
We are glad to know that you found our delivery service to be very quick and our customer service team helpful. We understand that the bracelet can be a bit tricky to fasten and unfasten, and we apologise for any inconvenience caused. We appreciate your constructive feedback regarding the colour of the emergency emblem and the concern about the information on the reverse side. We will definitely take these points into consideration and see how we can improve our product.
Thank you once again for being a loyal customer. We are grateful for your trust in our company and we look forward to serving you again in the future.
Best regards,
The ID Band Company
“I recently was going through my jewellery box and noticed that my SOS necklace details were so very out of date. My husband bought it for me many, many years ago and it was really reassuring to know that i could still get new inserts. Very quick and efficient delivery and I would have no hesitation in recommending items from this company. Thank you.”
