Total Cards Reviews

Name: Total Cards
Address: 6 Maple Way, Durham Way South, Newton Aycliffe, County Durham
Rating: 4.84

4.8 Rating 2,559 Reviews

96 %

of reviewers recommend Total Cards

About Total Cards:

We're the Cheapest and most Reliable TCG Store online specialising in all major games. We stock Thousands of products from Pokemon, Magic the Gathering, Yu-Gi-Oh!, Cardfight Vanguard, Weiss Schwarz, Dragon Ball Super, Dungeons & Dragons and much more! We also stock the very best in card protection, board games, video games and comic books!

We have reviews from customers who we've helped save money and deliver the very best service! With years of experience, and millions of cards sold we're the highest-rated and trusted place for all your TCG supplies.

With Free delivery for UK customers on orders over £20, reward points on every order, epic giveaways running every week, and our very own rewarding affiliate program, it is no wonder that we have amassed a following of awesome customers who trust us to deliver the highest quality service, order after order!

Cheapest Prices
We won't be beat on price! We are dedicated to being the cheapest retailer for all of your favourite gaming items and products! If you find another retailer that has us beat, then just let us know and we'll do our best to price match!

Comprehensive Support
We offer round-the-clock support on our site and social media profiles for any customer queries and questions! Our dedicated support team are super passionate about what we stock and always want to give you the 5* service that you deserve!

Massive Range
With Thousands of products on our site, our Product team are always working hard to ensure that we have the latest product with enough stock to go around! If we don't have what you're after, just drop us a message through our support or social media channels and we'll do our best to get what you're looking for!

Visit Website

Phone:

03335770094

Email:

support@totalcards.net

Location:

6 Maple Way,
Durham Way South,
Newton Aycliffe
County Durham
DL56BF

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Total Cards 5 star review on 5th March 2025

Jen Brant

Total Cards 5 star review on 4th March 2025

Anonymous

Total Cards 5 star review on 2nd March 2025

Aiden Hetherton

Total Cards 5 star review on 27th February 2025

David Ramsey

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have just received my comic which I've been looking forward to, unfortunately I've had to put it under a few heavy books as it arrived bent. Not something you want to see as a collector”

Helpful Report

Posted 8 months ago

HI Amy We are so sorry that your order arrived bent 😭😭, This is not something that we as a company would like to see happening, we will be reaching out on our support email to ask for some photos of the damage and how it was delivered. We once again apologise for this happening. This is not something that happens frequently and usually, they do arrive well 😭 Hopefully we will be able to get this sorted for you Kind Regards Ryan

Posted 8 months ago

“Late delivery, then wrong product delivered and then dissapointing and unhelpful customer service. Just left me feeling regret for pre-ordering with Total cards and not confident to pre order again or order anything that might be time sensitive or risk selling out.”

Helpful Report

Posted 8 months ago

Hi There Thank you for taking the time to review us. We take all 1-star reviews to heart and use them to better our service in the future. We are sorry that your order was late. I can see that this was due to a delay with our suppliers in getting the stock to us. Our team worked overtime to ensure orders were sent out as soon as the stock arrived. We are working closely with our suppliers to prevent such delays in the future. We also apologise that your order arrived with the wrong product. While we strive to minimise errors when packing, we are still human, and mistakes can happen. I can see that our support team followed the procedures in place for such situations and contacted you within the same day as your email in with several solutions to resolve the issue. We apologise if our support team seemed unhelpful and they will work to improve based on your feedback. Once again, we apologise for the delay and the inconvenience caused by the incorrect product. We are committed to working harder to ensure future orders are not delayed and are shipped correctly. This situation does not reflect our usual standards, as shown by the many positive reviews on Reviews.io. We hope you will give us another chance to provide you with a 5-star experience. Thank you once again for your feedback, and we hope to see you again to give you a better experience that we know we can deliver. Kind regards, Ryan

Posted 8 months ago

“Nothing good on the package.”

Helpful Report

Posted 9 months ago

Hi there, Thank you for your review. We genuinely value all feedback as it helps us improve our services. We noticed that you gave us a 1-star rating and would greatly appreciate any details you could share about your experience. It seems that you may not have received the best results from a product you have ordered, and we'd love to understand how we can make things better for you, as most of the items we sell are not made by us. If you have a moment, we would appreciate it if you could provide a review specifically for the product you received. Additionally, we welcome any feedback on our overall service as a company. We hope that, despite the product not meeting your expectations, you found our service and shipping to be top-notch. We strive to provide a 5-star experience in all aspects of our business. Thank you again for your review. Your insights are invaluable to us, and we look forward to hearing from you. Kind regards, Ryan

Posted 9 months ago

“First time buying pre-ordered twilight masquerade (21st may) 4days before release date (24th may) ment to be royal mail 48hour here for release day didn't receive until 29th of May absolutely shocking won't be buying from them again!”

Helpful Report

Posted 9 months ago

Hi Daniel Thank you for taking the time to review us on Reviews.Io. We value all feedback and strive to improve our service. We apologise that your order was not shipped in time for the release. We shipped it as soon as the stock arrived, but the courier delay was unfortunately beyond our control. Additionally, the shipping method you selected was affected by the Bank Holiday and the courier's no-delivery policy on Sundays. We are truly sorry that your first order with us was not satisfactory. This situation was a result of a series of unfortunate events and does not reflect our usual standards. We hope you will give us another chance to provide you with a 5-star experience. As evidenced by our numerous positive reviews, we work diligently to fulfil orders promptly. Thank you again for your feedback. We hope you reconsider and allow us to demonstrate our commitment to excellent service. Kind Regards Ryan

Posted 9 months ago

“Waiting for my Pokemon Masquerade cards. I had to email them to find out where my delivery was, to be told they had been delayed by a "courier"!! They would be sent out when they arrived, but received the same cards from other Card suppliers 2 days before release?? It is now 4 days later and still havent received my order. Would i use Total Cards again? NO, didnt even offer a free pack of cards as way of an apology. Good tip.....keep your customers happy or you will lose them like oyu have lost me as a customer!! Suggest using Magic Madhouse for all your card requirments like i will from now on.”

Helpful Report

Posted 9 months ago

Hi Andrew Thank you for taking the time to review us here on Reviews.Io. We take all feedback to heart and will always look to improve our service We are sorry that this order was not shipped for the release, I can see that the support team have let you know that there was a courier delay, this is not something that we can control and is not due to factors that we can control, once the stock arrived the team worked to get this out to all customers ASAP We apologise that this has not arrived yet, I have looked at the tracking and this would have been delivered yesterday but due to the Bank Holiday it was not, it should be with you today though We are sorry that you have had this experience with us, this is not something we as a business like to put our customers through, as you can see with our countless other reviews, we work our hardest to help as much as we can. We hope that you would be giving us another chance for a future order to give you the 5-star experience we know we can give you although we do respect your decision Thank you once again for the review and we will make sure to work to make our service better and we do hope that we might see you again in the future for a second chance Kind Regards Ryan

Posted 9 months ago

“Unable to award higher than one star at the moment. I paid for tracked 24hr delivery via Royal Mail on Thursday 02/05 and it is now Monday 06/05 and there is still no tracking data available. Hoping that the cards turn up tomorrow in good condition, especially after having this site recommended to me. Having said that, paying for next day delivery and not receiving the order for 4 days is rather annoying.”

Helpful Report

Posted 10 months ago

Hi Benjamin Thank you for taking the time to review us and for leaving us this Feedback. We take all feedback to heart and will look into making this better in the future. I have looked into this order and can see that this was ordered on the Thursday Night after Royal Mail had already picked up for the day, this was packed and shipped on the 3rd Unfortunately, the shipping method you have selected is a Signed delivery option, this doesn’t update the tracking until they attempt delivery and delivery times can sometimes be affected by external factors such as delays in your area or at the depot. I understand how frustrating this can be and I am sorry for any inconvenience it may have caused, you can always reach out to our support team (support@totalcards.net) who would be more than happy to look into this with Royal Mail 😊 I do hope that your order will arrive to you very soon, although I understand that Monday the 6th is a Bank Holiday which may cause further delay Thank you for taking the time to review us and we do hope that this doesn’t dissuade you from any future orders and thank you for reviewing us and we will work our hardest to make sure all future orders are a 5* experience that we know we can deliver! Kind Regards Ryan

Posted 10 months ago

“Cards arrived at least 6 months late”

Helpful Report

Posted 10 months ago

Hi Billy Thank you for taking the time to review us, all feedback is taken to heart and we will work our hardest to make sure that these are worked on. We are sorry for the delay in your order, the supplier we ordered these from let us down majorly and we worked our hardest to get them in as soon as possible and out to you as soon as we can. We have moved to a new supplier who has been on time with most new releases lately, especially Pokemon, we hope that you may give us a second chance to give you a better experience We once again apologise for this delay, it is not the status quo, we hope that we will see you in a future order to give you the 5* experience we know that we can give!!! Kind Regards Ryan

Posted 10 months ago

“Pestering for reviews daily. Here’s your review - stop it! Sticker was bland boring and falling off the paper on arrival.”

Helpful Report

Posted 10 months ago

Hi Connor We do apologise for the emails for reviews, we are actually looking into this as there should not be that many being sent for a review. We will take the feedback about the sticker though and we will work our hardest to make these better in the future. We hope that the order itself was great and we hope that we might see you again in a future order so we can give you the 5* experience we know that we can give! Kind Regards Ryan

Posted 10 months ago

“You never included this in my package”

Helpful Report

Posted 10 months ago

Hi Jessica Thank you for the review, this is for the company, not a particular product. We are hoping that you will be able to rate us on our services. We do apologise that some of the freebies were missing, this is not something that we normally do, usually, this means we are out of certain things or in some cases this is a free item that is for X amount of people or for X amount of orders in that day i.e free mystery bundle for every 20th order. That being said we will make sure to bring this feedback up to the team to make this better in the future. We hope that you will be able to provide us with some feedback on our service 😊 and we will look to use this feedback to make our services even better Kind Regards Ryan

Posted 10 months ago

“Card was drawn and and creased all over. No mention of this on description or title”

Helpful Report

Posted 10 months ago

Hi There Thank you for your review and for taking the time to provide us with some feedback. We are sorry that this order was not up to your expectations. I have looked into this and can see that you ordered a Poor Condition Single Card. I can see that our support team have contacted you regarding this and has explained that we go off what CardMarket go with their grading system "cards which have been inked must be sold as poor" The product in question was put down as poor for this. We once again are sorry that this is not up to your standards, we have this article on our Site https://totalcards.net/pages/faq/card-conditions-and-their-meanings which shows how we grade these. Again we understand that this is frustrating and we will make sure that your feedback is brought up. Thank you for reviewing us and we do hope that you will give us another chance for a future order to give you the 5* Experience that we know we can give. Kind Regards Ryan

Posted 10 months ago

“Useless for pre-orders, most of them are either cancelled or on indefinite hold, even when the same products are in stores.”

Helpful Report

Posted 10 months ago

Hi There Thank you for taking the time to review us regarding your order. All feedback is taken to heart and we will make sure that this is looked into. We are sorry that part of your pre-order was not fulfilled, this is not something that we are happy about, I can see our teams chased this up a lot, we did look to our other suppliers but they were not able to get this particular product. Since this order, we have moved to a more reliable supplier. Again, we are sorry that one part of the order was not fulfilled. We hope that you may give us another chance in the future, with the new supplier our pre-orders are coming on time, especially our TCG stock. Thank you once again for your feedback, we have been and are still working to make sure delays and problems like this do not arise in future orders Kind Regards Ryan

Posted 10 months ago

“Only a couple orders in and totalcards went from 5 stars to 1. They posted a severely damaged sealed booster box to me, and when I asked for a replacement as soon as I recieved it, they made me wait 2 months for them to 'investigate' who was responsible for it. They decided it wasn't their fault, despite the fact that none of the other items or the packaging were damaged in any way, (the type of damage could not have been done by the post office) but graciously allowed me to get a replacement "if they had any left in stock". They then refused to pay for it to be returned, so I opted for a refund instead, being well and truly done with them at that point. It then miraculously disappeared after I posted it, never to arrive to them or get returned to me, nevermind that I've sent hundreds of packages out all over the world since and not one has gone undelived. The thing is, if they had taken resposibility for it, or even shown the tiniest bit of good will and paid for the postage, after, again, making me wait 2 MONTHS, I would still be buying from them regularly, but the combination of all of that just shows they are not to be trusted and I stopped dealing with them immediately, chalking the loss up to a lesson learned not to buy from small 3rd party companies like this.”

Helpful Report

Posted 10 months ago

Hi Artemis Thank you for taking the time to provide feedback on your recent orders. We value all reviews, including 1-star ratings, and will use them to improve our future orders. We apologise for the negative experience you had with this particular order. After investigating, we found that the item was shipped in perfect condition and was not damaged during transit. However, we understand your frustration and have contacted the carrier to launch an investigation. Unfortunately, their system did not show any damage, so we were unable to cover the return costs. Our support team has been in touch with you regarding a tracking number for the return, but we have not received a response. We receive deliveries 7 days a week, so please provide us with the tracking number as soon as possible so we can proceed with the return process. We apologise for any inconvenience this may have caused and recommend using a tracked shipping method for future returns to avoid similar issues. We are sorry that this order did not meet your expectations, and we do our best to resolve the issue as quickly as possible. If you can please get in touch with us and provide a tracking number so we can find out what has happened to your order. Kind Regards Ryan

Posted 10 months ago

“Haven’t a clue who Total Cards are but they bombard me with emails”

Helpful Report

Posted 11 months ago

Hi There Thank you for reviewing us, we do apologise that you have been bombarded by emails, can you contact the support team at support@totalcards.net and they will look into why this is happening We hope to hear from you soon Kind Regards Ryan

Posted 10 months ago

“Do not pre order unless you want items cancelled at the very last minute. Boxes were ordered/paid for over a month before release I then e-mailed to confirm these wouldn't be cancelled when allocation was known to be short for the set. Their staff told me not to worry that they weren't effected by these shortages & I would get the boxes. 3 Days before delivery the order was cancelled and I was refunded. Terrible business practice & I shall not use again in the future.”

Helpful Report

Posted 11 months ago

Hi There We are sorry for the allocation on your order, this is not something that we like doing. Our suppliers didn't notify us of this allocation until a couple of days before we got the stock. This is not something that we as a business can control 😭 I have looked into the chat you had with the support agent and they have let you know that they had not been told of any allocations and at the time there were no allocations placed on this stock from the suppliers. They also let you know that you would be contacted the moment they hear of any allocations, which I can see was done. We understand the frustrations of allocations, as players and collectors ourselves, we hate to have to do things like this, especially for sets like this. This is not the status quo for the game or for us and was due to factors outside our control that led to this being allocated heavily We hope that you will give us another chance in the future for a future set. Thank you for your review and if you do order with us again, we will work our hardest to give you a better experience Kind Regards Ryan

Posted 11 months ago

Total Cards is rated 4.8 based on 2,559 reviews