“I had to return my parcel because of taxes that shouldn’t have been added, and I still have NO reimbursement for the products I returned.
I paid 40€ for NOTHING. This is not sale this is theft”
“I ordered 2 pairs of oven gauntlets. When they arrived one pair was fine but the other pair were clearly either badly cut or badly put together because they were uncomfortable and felt tight and small. I was not offered the option of exchange for a different pair. At my own expense I returned the unsatisfactory pair, together with proof of purchase. It took over a month to receive a refund, which did not include the cost of postage. It was obvious that UW did not accept that the gauntlets were faulty and I do not believe that anyone examined them to see. Altogether very disappointing.”
“All good except the one oddity being that nothing appeared to happen with my order for nearly a week and then all of a sudden it was shipped late one day and arrived with me the next. The few days delay wasn't an issue for me but the lack of notice of the delivery date did make my life a little harder. Improve the amount of notice for delivery dates and I'd give 5 stars.”
“Bought several tea towels to use as wrapping paper and gifts. Quality was excellent. The printing was very clear and true to pictures online. Would recommend fully.”
“All items ordered were enclosed in the package. Unfortunately, one of the mugs was broken ( as shown in the attached photo). This photo illustrates how it was packed, no other packing material was utilized.”
“I placed my order on 16 Oct and it was promptly processed and payment made.
It is now 29 Nov and l am still waiting.
I have followed up twice and the second time was told a replacement order was on its way.
Still waiting!!!”
“I have yet to receive my order and it has been over 5 weeks since I placed my order. I emailed customer service to get an update because it shows the order has not even been shipped. I never heard back from customer service. I had ordered early so the items will arrive early as Christmas presents for my colleagues at work. So much for for that plan. I would not order from this company again.”
“I'm smitten with the designs and quality of Ulster Weavers' products, so much so that I order and ship to the West Coast of Canada. My relatives and friends will be delighted to receive a tea towel for Christmas.”
“I've had the teapot and cozy for at least 10 years. I am happy to receive the matching tea tray apron with sheep! Quality products with charming motifs.”
