“Lovely item was to replace tea muff I purchased from you in the late nineties along with oven gloves and pan holder as photo being the sole survivor. The tea muff had been used every day since purchase and I replaced binding trim some years ago if the new muff lasts as long I shall need to include it in my will!!!!. Thank you for a great service”
“I first bought your product on Zulily and found the quality to be excellent. When I wanted to order more for gifts and my gift cache I found you online. I found the shipping expensive but decided to order anyway. The delivery of the products surprised me as it was here in less than a week. I find the quality of your products exceptional. I will order again. Thank you.”
“A recent Amazon Order originating in Ireland ( ulster Weavers items) cost $14 to ship using postal services. Through your company the postal Charge (courier service) was close to $60 plus another $30 plus UPS brokerage fess and duties. My order from you was less expensive than what I ordered on Amazon. A difference of close to $80 total shipping cost is outrageous. Items less than $100 arriving in Canada have no duty charged as evident in my order from Amazon. Not so through UPS. Love the quality of your merchandise but would be reluctant to buy directly from you in the future.”
“Product was fine it was a reorder of product I already have ; no value was put on the packing invoice coming from UK to Ireland the item was delayed in customs for 3 weeks. When contacted the company the response was abrupt and not helpful.”
“Brilliant service as always. A bit of a query on a discount code that was sorted swiftly. Will always use Ulster Weavers for gifts and homewares. Brilliant!”
“I ordered six cups. One came broken because they were sent in the original cardboard without additional cushioning. I notified them and they sent this cup once more and again it came broken. Because it went to Germany I again had to pay the customs for a second time for getting nothing. I complained again and sent them a lot of photos but have not heard back anything.
My verdict: Terrible logistics and terrible customer service. For Germans it no longer makes sense to order something in the UK. Customs make it extremly expensive and claims don't work.”
“I love the quality and range of products from Ulster Weavers. I was also impressed with the range of items from the outlet. The website is easy to use and the products arrived as described.”
