“Unfortunately the goods I ordered did not fit well ( not the company's fault ) so I requested a return , which the company were happy to do . I did have to chase up the refund a couple of weeks after it had been returned , but on my email they then acted quickly , efficiently and in a friendly way to credit my account . Their customer service team did very well after a nudge - hence not the 5 stars :-) .”
“I love the towels that Ulster Weavers has. A touch of Irish influence. I always get great service from them. The order is always right the first time and shipping is quick. I can't wait to see what's new!!”
“Love the designs and quality. Nice to keep but also nice to send as gifts for overseas family as thay don't weigh too much. quick service and well packed so thank you.”
“Ordering on the website was easy and delivery was prompt. The products I bought looked like the photos and are good quality. My cousin was delighted with the doggie doorstop I gave her even if the colour wasn't like her cockapoo!”
“I love the contents of this parcel, but I would have given you 5 stars if the packaging had been recyclable! So many firms now send orders in recyclable packaging, why can't Ulster Weavers?”
“Ordered short handled bag to be sent short handled option of the same bag. Bag could only seemingly be returned and me pay to make the return, when the item sent was your error as it had a totally different SKU. It seemed I then had to reorder and wasn't sure I get the bag I wanted. Therefore, kept bag and I am giving it to a charity. I am now in the process of looking for a suitable bag elsewhere. One other point the email just started " Dear" no name included and continued "Thank you for reaching out.
I am sorry to hear you need to return the item. The returns into can be found here" Felt it was bad manners not to have included a name but as you will see I choose now be "anonymous"”
“Items purchased are of fine quality. They appear as thought they will be extremely useful. They were purchased as a gift; I'm hopeful that the recipient will be pleased.”
