“Sizing is all over the place. For some colors White Small fitted me, however, none of the other colors did, which is a bit weird. Also, arranged returning two items via their recommended provider, however, it's been over a week and my return hasn't arrived yet, meaning I can't get a refund or change the two items that I returned. The support team has replied, but waiting over a week for a return from Ireland to the UK is just too much.”
“Not very honest with refunds. I returned an item and selected refund, after them trying to convince me to exchange it for something else. It send money would be returned 3-5 business days after item returned. Three weeks past, I’d almost forgot about it. Then remembered and checked- no refund, so I chased it. They again tried to convince me to exchange it for something, I said no I’d like a refund. And they did it. But if I hadn’t of chased it, I don’t think I would have got a refund at all despite them saying it was being processed.”
“I started off really liking this brand and I do really like some of the clothes I have bought (including recently re-buying an item I lost at - festival). But, if you stay subscribed to the constant emails from them, you quickly realise they behave in a misleading way. For example, they claim they rarely have a sale, but they have them all the time. The nail in the coffin was when they put the WHP collab in the sale just a few days after weeks of hype and been given “exclusive access” to the products pre-launch. It’s starting to feel very much like fast fashion in disguise and I’m over it.”
“Sizes run small and refund policy means I lost €15 when sending back item.
However I do like the designs and the quality of the item was good even though I had to send it back.”
“Really pleased with the product and the customer service I received highly recommended and will be using again for sure. Great company to now be purchasing from”
“This is now the second time I've ordered from here. First order included caps and a tshirt. Love the designs and washed out vintage look to them. Tshirts tend to fit baggy but that's the style. Not the softest material and quite heavy but I still like them. I also ordered a sweater for someone and I loved it so much that I ordered another for myself along with some joggers. Both are really soft and comfortable. I ordered large sizes and they fit me very well. I'm 5'11 with an athletic(ish) build and large fit me very nicely with a bit of room to manoeuvre around in. If you want a tighter fit then medium would be better although I don't think the style of this brand is suited for tight fits.”
