“So, I replaced your CF filter a few weeks ago and the water flow rate was very slow compared to what it was prior to the changeout. Your support had me follow a few steps but it was still the same. They then told me to replace the larger filter even though it was only one year old. After installing this, the flow was still the same and slow. I waited a week or so and it is stll slow. I made a video and will attach it below. I want a refund for the second larger filter if you cannot troubleshoot this problem. thank you, Lloyd Itano
So, I replaced your CF filter a few weeks ago and the water flow rate was very slow compared to what it was prior to the changeout. Your support had me follow a few steps but it was still the same. They then told me to replace the larger filter even though it was only one year old. After installing this, the flow was still the same and slow. I waited a week or so and it is stll slow. I made a video and will attach it below. I want a refund for the second larger filter if you cannot troubleshoot this problem. thank you, Lloyd Itano”
Your review is very concerning to us. We’re sorry to hear of your experience and hope you will accept our sincerest apologies. We have submitted your feedback to our product development department, and we will improve the product in response to your question.
“I paid express shipping fee when I placed order since my home was doing upgrade; but I only received one filter via Fedex and tried to contact customer service many times.
Each time I was informed that the machine was delivered but I only received one filter and Waterdrop refused to resend or refund to me
For Now, I dont know how to deal with no machine at all but paid
Totally Frustrated.”
Many thanks for taking the time to share your feedback with us. We’re sorry to hear of your experience and hope you will accept our sincerest apologies. Because our daily order volume is very large, some products will be sent from different warehouses.
Your review is very concerning to us. We’re sorry to hear of your experience and hope you will accept our sincerest apologies. We have submitted your feedback to our product development department, and we will improve the product in response to your question.
Your review is very concerning to us. We’re sorry to hear of your experience and hope you will accept our sincerest apologies. We have submitted your feedback to our product development department, and we will improve the product in response to your question.
“It appears to be working as expected. I have not conducted a water sample test to determine if it is really working but I suspect it is. I wish that they would publish what the micron filtration level is for the G2CF filter. I have a whole house filter ahead of it that filters down to 5 microns so I suspect the G2CF is doing very little work, if at all. I might move the schedule to every two years for that filter. I wish that they developed a process to backwash the membrane after a certain amount of water has passed through it.”
“Like the looks of the unit, like the water it produces, but it is very slow compared to a tank unit. After replacing the first filter it has become even slower, taking severl seconds to even begin dispensing water.”
It was great to hear that you enjoyed our product. We really appreciate your detailed review . Thank you also for your feedback highlighting where we can do better. It was great to hear that you enjoyed our product. We really appreciate your detailed review .Thank you also for your feedback highlighting where we can do better.
