“J'ai acheté deux pantalons pour mon conjoint, un trop court et l'autre trop petit. J'ai dû payer 22,50€ pour le renvoyer les deux articles.
J'espère être remboursé !
Mais malheureusement vu le système retour je ne repasserai plus commande.
Dommage parce que les articles avait l'air de bonne qualité.”
“Clear sizing instructions and high quality items, which were dispatched quickly and arrived in nice packaging. I look forward to purchasing more items in future.”
“I've been a happy customer of Bound for the last couple of years.
Their collections and individual pieces are always exciting and great quality.
Keep up the good work!
The only policy I would urge them to change is the minimum spend for free delivery.
I understand they are an independent company - but £100 is a bit steep!
£75 would sit much better :)
Cheers to the next few years,
Sam”
“Excellent customer service when I needed to swap two items due to ordering the incorrect size. Both hoodie and tracksuit bottoms are of great quality and very comfortable.”
“After coming across multiple ads for Bound, I was always intrigued by your products. However, not being able to see the products in person is a big blocker for me because I like to to see whether clothes will fit me well or test the material before following thorugh with the purchase. After a lot of deliberation, I decided to follow through with a purchase. I was really dissapointed with the size because it did not match what was outlined on the website. Then I got really frustrated with the returns process. For an online based company, the returns process is terrible. Despite sending the product back, I have not received a single piece of communication about my return or refund. For a brand trying to sell products at a premium price and online exclusive, you would expect a quality service for returns. How else can you have customer try on your clothes and decide if they want to keep it or not? I've lost out on money by having to pay for delivery and then having to pay the fee for returns. All of this without knowing whether my return was accepted or if my refund is on the way. Will not ordering again because”
“Not only does bound stay abreast of the latest and greatest alternative, comfortable fashion styles - they do so whilst providing items that are top-notch quality and sure to last years. I placed my order online and it arrived within 2-3 days. Upon opening the package, I was super stoked to find the quality and integrity of their materials and fabrics were beyond my expectations.”
“My first experience buying through BOUND has been excellent. The style and fit of all the items I purchased have been superb, whilst being at a reasonable price - finding this balance is often difficult for me.”
“I thought my sweater was very nicely packaged, maybe the best packaging I have experienced from any company ever. And I also really liked the addition of a tote bag. Would definitely buy from this company again”
