“Beautiful clothes, which feel wonderful when wearing. Just be aware that all things have been very big, at least for me, even for oversized standards.”
“Bought some good quality corduroy trousers which fit well and friendly customer service when returning items.
Only drawbacks were sizing can be inconsistent as ordered two of the same trousers, but there was an inch difference in the legl length.”
“Have now use Bound numerous times. Well designed website, excellent products and materials, my only very slight criticism is that it seems to take 3 days for the order to leave your unit. Not any real problem, but am very used to receiving mail-order products within 48 hours.”
“Good service! Did take a little while to get the exchange back but appreciate much of that will have been the delay on Xmas post etc
Had to pay the postage to return my item too which was a little annoying”
“Really happy with the quality and fit of the jumper. I did order 2 sizes and have been waiting almost 4 weeks for a refund. Customer service very polite, but could do with speeding up this process!”
“Many positives - Excellent quality clothes. Really nice designs and style.
A few negatives - sizes and fits vary a lot from product to product. I'm a size Small in some tops and a Large in others. No problem if you can order more than one size, but the company refuses to refund sale items so you order at your own risk. Order just one size then try to exchange and their processing takes so long that there's a good chance your size will no longer be available, and again no refund.
Overall - I like the clothes but the returns / refund policy puts me off recommending them.”
“Really happy with my knit. Great quality and fit.
Four stars, not five because of the return system. At first I ordered a size too small, so I placed a new order for a larger size thinking that I could just return the other one. However, living outside the UK it’s close to impossible to return an item within just 14 days. In Denmark, my shipping option was to pay 16 GPB for a delivery of 5-7 business days excl. toll time. So there was no guarantee that it would be sent back in time for a refund and I was not interested in store credit. So now I just have two knits hoping to sell the first one myself… Would have really appreciated a longer return period, fx 28 days for countries outside UK.”
“Really happy with the knit half zip, nice fit and quality, long delay in fortunately but this was explained and they kindly through in a tote as an apology, however communications could’ve been better as I waited over 3 weeks for this.
Also, as shown in pic below, my pullover has a strange purple stain on the fabric of the sleeve, not sure how this happened”
“Ordered an item for my son for a special occasion and it took over 14 days to receive and he was not aware for the special occasion. Liked the item. Very disappointed on how long it takes to receive your merchandise.”
“I found the sizes a bit to large (I ordered a medium, btw I'm 187 and 66kg) and found it fit much more like a L or even an xl so i had to shrink it twice so it had a slight baggy fit”
