Login
Start Free Trial Are you a business?? Click Here

Wetrooms Online Ltd Reviews

4.9 Rating 537 Reviews
97 %
of reviewers recommend Wetrooms Online Ltd
Company Reviews Product Reviews
1
 Questions Metrics Info
4.9
Based on 537 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
95%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read Wetrooms Online Ltd Reviews

About Wetrooms Online Ltd:

Wetrooms Online are the UK's Wet Room Experts, since 2008 we have grown to become the UK's largest dedicated wet rooms retailer, supplying trade and DIY customers.


With a wealth of experience in the wetroom business, we offer unbiased expert help and advice and a 5 star service.

Visit Website

Phone:

0800 280 8008

Email:

info@wetrooms-online.com

Location:

Unit 10,
Old Hall Road,
Bromborough
Wirral
CH62 3NX

Write Your review

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
M Harding
Verified Reviewer
“Great service, great prices and an informative website”
Helpful Report
Posted 3 years ago
S
Verified Reviewer
“Great service, all information available when I called. Arrived within the 24hrs from I order. I was so surprised as all it?s taking ages. Will definitely buy from this site again. Thank you”
Helpful Report
Posted 3 years ago
J P.
Verified Reviewer
“Amazing service, phone call for advice was answered professionally, goods out same day and delivered the following. Follow up phone call to check all ok. Thank you. A+++”
Helpful Report
Posted 3 years ago
W
Verified Reviewer
“Great choice of sizes for my shower tray in my new wetroom . Also ordered special boarding which was suggested before I completed my purchase. And best of all everything arrived the next day! Excellent service”
Helpful Report
Posted 3 years ago
C
Verified Reviewer
“I wish I could recommend this company higher, there customer service is absolutely outstanding from purchase to delivery. 15 minutes after my online purchase I was emailed numbers to call and a contact name if I needed any advise on fitting the products ordered, I was kept updated with the delivery times and even the when the courier company spilt part of my order across my drive (not wet rooms online?s fault) they could not of been any better at handling the situation. Making sure I as the customer had a replacement product quickly and efficiently. The products are of superior quality any you could not wish for a better company to deal with.”
Helpful Report
Posted 3 years ago
C Mcnamee
Verified Reviewer
“Very good service. Product as described, good quality and an easy installation.”
Helpful Report
Posted 3 years ago
C
Verified Reviewer
“Slight issue with the item received, but great customer service and issue quickly resolved. Thank you.”
Helpful Report
Posted 3 years ago
B
Verified Reviewer
“Upon receipt of shower screen from manufacturer, found a small scratch on the wall post. We informed wetrooms-online and we had a new replacement part delivered within 2 days. Very impressed, would definitely recommend them.”
Helpful Report
Posted 3 years ago
K Collins
Verified Reviewer
“They were super helpful with advice on what I needed, and also with a return. Excellent customer service.”
Helpful Report
Posted 3 years ago
M Ali
Verified Reviewer
“Excellent next day delivery however wrong product was sent. very courteous staff who rectified this immediately and sent correct product but all packing was torn not damaged in transit but torn and contents just thrown into outer delivery bag. Picking and packing staff need some training.”
Helpful Report
Posted 3 years ago
28 Apr 2021 Dear Mr & Mrs Ali, Thank you for taking the time to review Wetrooms Online. I'm sorry to hear that the incorrect drain was sent with your kit, however it is pleasing to know that this was rectified quickly. With regard to the damage to the packaging of the replacement drain, I have spoken to our warehouse staff and they assure me that the packaging of the replacement drain sent out was in perfect condition (we don't put damaged boxes back into the main stock, they are either re-packaged or used for spares etc). If you have found this not to be the case I can only assume that it was damaged in transit, and for this I offer my apologies. The replacement was sent out in a courier bag as opposed to a further cardboard box as the courier bag is the fastest method to get the replacement to you, and we did not wish to hold your install up. Yours Sincerely, Mat Whiteley Wetrooms Online
Posted 1 year ago
C
Verified Reviewer
“Quick delivery and just what I wanted. Also excellent advice on the phone and also if my Plumber had any questions regarding installation they offered to discuss over the phone.”
Helpful Report
Posted 3 years ago
C B
Verified Reviewer
“Ordering online was simple, I then received a phone call to say they had received my order and should be shipped in a few days, very polite. Delivery by a 3rd party, DHL. Only one box of three was delivered. I called wet rooms online and they followed up with DHL and kept me in the loop at all times. The rest of my stuff was delivered 2 days later and another phone call from Wetrooms to make sure it had arrived. Very good customer service. Would use again!”
Helpful Report
Posted 3 years ago
J
Verified Reviewer
“Brilliant service from Ryan. I highly recommend. We?ll be back!”
Helpful Report
Posted 3 years ago
N
Verified Reviewer
“Good to do business with and good prices.”
Helpful Report
Posted 3 years ago
C
Verified Reviewer
“Excellent service.????”
Helpful Report
Posted 3 years ago
C
Verified Reviewer
“Great service, easy ordering and delivery. Quality merlyn 8 shower wall. The problem i had was that it leaked. Turns out the numpty who fitted it hadn't used the seal in the fitting. Wetrooms contacted merlyn and I was sent a new seal free of charge. Thanks and I would use them again”
Helpful Report
Posted 3 years ago
J E
Verified Reviewer
“Shower tray packaged really well & arrived next day. Still to install but quality of product met expectation. Thanks !”
Helpful Report
Posted 3 years ago
R Miles
Verified Reviewer
“Good choice of products, kept informed on our speedy delivery x”
Helpful Report
Posted 3 years ago
B Badger
Verified Reviewer
“Although in the end the item I ordered was not available - the prompt response update and refund was very good”
Helpful Report
Posted 3 years ago
M Banks
Verified Reviewer
“Very helpful, great easy to use products”
Helpful Report
Posted 3 years ago
Wetrooms Online Ltd is rated 4.9 based on 537 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request