Zamels Jewellery Reviews

Name: Zamels Jewellery
Address: 36-38 Henley Beach Road, Mile End, Adelaide, South Australia
Rating: 3.57

3.6 Rating 137 Reviews

57 %

of reviewers recommend Zamels Jewellery

3.6

Based on 137 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0882284546

Email:

zamels.ecommerce@tjgpl.com.au

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Zamels Jewellery 5 star review on 10th January 2024

Anonymous

Zamels Jewellery 5 star review on 9th October 2023

Tanya M

Anonymous

Anonymous // 01/01/2019

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“Beautiful necklace, loved it.”

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Posted 1 year ago

“Not impressed how customer orders are handled Take the money but then don’t want to follow up Took 6 days from date of order for it to be despatched”

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Posted 1 year ago

“Prompt service”

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Posted 1 year ago

“Very happy with pearl earrings purchased. Nice size pearl with excellent lustre. Highly recommend.”

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Posted 1 year ago

“Zamels have been exceptional in their correspondence and addressing my needs. My daughter is thrilled with her bangle. Thank you”

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Posted 1 year ago

“I was recently in one of your stores (eastland). Whilst I cannot fault the service from Mandy and Lily I would like to say that I find it extremely frustrating and upsetting that after I was quoted a heavily discounted price on an item and Lily tried to process my sale, it was declined on the instore computer. After SEVERAL calls to head office Lily was told to NOT discount the item as it was online ONLY. I believe this sale SHOULD HAVE been honoured just the same, seeing as I was quoted the discounted price from the instore computer. This incident has given me an ill feeling and I doubt I will have any desire for further purchases with your company. I have spent several days and several hours calling head office trying to speak to somebody about this issue, but I simply cannot get past the answering service. I find all of my experience outside the instore sales ladies very poor and not accommodating at all. It is common practice in the retail industry that if a customer is quoted a certain price, it SHOULD be honoured. The lady in head office wasn’t even aware of the current prices on some of the items instore. If this particular item is an online sale ONLY, THEN it SHOULD NOT have been discounted on the instore computer!!! Since it was, it SHOULD have been honoured. What difference did it make purchasing it online OR instore???? To say it was a waste of 2 hours of my day that day is an understatement!!”

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Posted 1 year ago

“Very well made. Nice selection. Something different available. Lovely staff to help with selection”

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Posted 1 year ago

“Happy with online purchase. Speedy delivery”

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Posted 1 year ago

“Excellent communication,and prompt delivery.”

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Posted 1 year ago

“I've bought several items recently to start getting prepared for Christmas. The sales have been amazing being able to get so many gifts on a budget has been so helpful with the cost of living at the moment. The only issue I had was that I didn't realise ordering online meant you didn't get the items in the gift boxes but I sent an email to customer support and was told it would be OK to go to my local Zamels and show proof of purchase and ask for some boxes for the items I need them for so problem solved.”

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Posted 1 year ago

“Stone fell out of the ring within 1 week of purchase. Got a replacement sent and the same thing happened. In the process of fighting for a full refund.”

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Posted 1 year ago

“They sold me an expensive chain, it broke after a short while due to the type of extension it gives, they initially promise me a refund, then ghost me for months before I start to follow up on the chain, again I'm promised a refund by the manager. then she starts to dodge me when I call with a follow up, head office REFUSE to even speak to me and only offer an exchange like 8 months later and try to blame me for the fault that's in THEIR product due to the very BAD quality that they charge a lot for. BOYCOTT them. Disgusting customer service AND products. Absolutely shameful how they treat loyal customers who purchase from them. Definitely won't ever step foot and will be telling ALOT of people about this bad experience. PS they still have my money and chain.”

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Posted 1 year ago

“I love the eclipse range of jewellery It looks good and I get so many compliments.”

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Posted 1 year ago

“Beautiful earrings well presented. Postage prompt Thank you.”

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Posted 1 year ago

“Staff were great, took the time to understand exactly what we were looking for - great customer service, thank you!”

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Posted 1 year ago

“Bought chain and crucifix cross for about $4000 and they had vandalised it, only got $125 for it:(”

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Posted 1 year ago

“I love the jewellery I have brought from Zamels especially this last year The ladies in the Joondalup store are always lovely courteous friendly and helpful”

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Posted 1 year ago

“Dealt with a bunch of charlatans who lack any integrity. Returned an online bangle purchase by express post 12 hours after receiving it to be told it was outside allowed timeframe (14 days). Rubbish - was all evidenced in my Australia Post tracking. I was also accused of wearing the bangle & scratching & bending it out of shape. Unbelievable - the ‘inspection’ was competed in Adelaide, although the bangle had been sent from ACT. I tried it on for a matter of minutes before deciding it was too large, returning it to the packaging & posting as soon as APO opened at 8.30am the following morning. There is no recourse to dispute their lies, so clearly they have developed this as their modus operandi. I will register this complaint with the consumer protection group to ensure data is collected on this awful business & hopefully action taken eventually - judging by the volume of dreadful reviews, I am just one of many. I sure wish I’d read the reviews before dealing with them. Expensive mistake. Please don’t purchase from this business”

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Posted 1 year ago

“Absolutely love my new earrings purchased on sale. Stunning and beautiful.”

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Posted 1 year ago

“love this bracelet, wear it daily..”

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Posted 1 year ago

Zamels Jewellery is rated 3.6 based on 137 reviews