“You did exactly as you said you would and the pole arrived on time, in great shape and works a treat. I have the pole set up so I can just hang off it as I build up my arm and shoulder muscles. Thanks X-Pole.”
“The Team at X-Pole Australia were so helpful. They assisted me with changes to my order and kept me updated on the status of my order. The products received are absolutely brilliant and of fantastic quality. The entire experience has been wonderful.
Thank you team X-Pole Australia”
“Hey guys, it was super easy to use your website for shopping and Im looking forward to using my pole. My only suggestions would be in regards to posting. I understand that it is a really busy time of year for everyone but a few more updates about shipping would be great.
Thank-you so much! Jade”
“I had a great experience ordering the part I needed for my pole. The website is super easy to use and I asked the support team a question about it prior to purchasing and they helped me literally within 24hours max! I'll 100% be ordering anything else I need through you guys again :)”
“I was speaking to AJ to organise the purchase of my pole. She was amazing!! AJ was super helpful and replied to any questions I had really promptly. My pole also arrived quickly and was easy to install”
“+1 staff were contactable via email
+1 staff were accommodating over email on our ordering situation (University payment option) etc
-1 staff were often very slow or lacked response and needed multiple prompts
-1 shipping details (delivery times, waitlist times, product availability, pick up options) limited
-1 getting too expensive - changed prices in the middle of our purchasing procedures, our initial quote was at around 3-4k (3 poles) but then jumped to 4-5k when we reached out to purchase (within the span of a few months - drastic change).”
“Arrived so fast. Received my pole only three days after I ordered. Packaged well. It took a bit to install. I think the instructions could be better. Overall very happy.”
