XPERT Delivery Reviews

Name: XPERT Delivery
Address: 85 Great Portland Street, London
Rating: 4.72

4.7 Rating 1,688 Reviews

93 %

of reviewers recommend XPERT Delivery

Company Reviews

Questions

Metrics

4.7

Based on 1,688 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01214680909

Email:

office@xpertdelivery.co.uk

Location:

85 Great Portland Street
London
W1W 7LT

Write Your review

Tell us how XPERT Delivery made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

XPERT Delivery 1 star review on 29th August 2022

John

XPERT Delivery 5 star review on 9th July 2022

David Loomes

XPERT Delivery 5 star review on 1st July 2022

David Loomes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The delivery service was a good price, and delivered in good time with a very helpful driver.”

Helpful Report

Posted 3 years ago

“Excellent service from start to finish. Clear communication with updates at every step. Great price, no printers required or complex QR codes etc. Professional and friendly. Highly recommended.”

Helpful Report

Posted 3 years ago

“Easy to deal with. Good price. Transported a heavy stove from north of England to the south, Arrived at the time stated . Will use them again. Steve Charles”

Helpful Report

Posted 3 years ago

“Collection and delivery on 3 hours time slot scheduled. Efficient and nice people . Totally satisfied.”

Helpful Report

Posted 3 years ago

“Will use again brilliant service and recommend”

Helpful Report

Posted 3 years ago

“Avoid these fly-by-nights at all costs. Chasing a delivery of some furniture I paid a good deal of money for weeks ago. The company uses this lot deliver their goods. They finally called yesterday and arranged delivery for next Monday. I booked leave to make sure I was here to receive it. They’ve just phoned to say they won’t be coming now and would phone me next week to rearrange for the week after that. When I asked why I was told “ we didn’t collect the item yesterday. I don’t know why” Dreadful. Avoid these incompetents at all costs”

Helpful Report

Posted 3 years ago

“This pick up was organised by someone who was buying from me. The company kept me updated at all times, they arrived wen they said they would. The driver was very helpful, professional, great service, many thanks.”

Helpful Report

Posted 3 years ago

“Rude driver communication. Took a long time to deliver and arrived badly damaged . No compensation offered.”

Helpful Report

Posted 3 years ago

“Brilliant from start to finish thanks”

Helpful Report

Posted 3 years ago

“Avoid - horrendous service Delivered my item to the wrong address, broke it and offered £10 off my next order as a form of compensation... I have used many times and experienced many issues (wrong person being charged, wrong addresses, having to call for each order as they got the details wrong....) just use Hermes instead.....”

Helpful Report

Posted 3 years ago

“Awful service. Shocking experience, Shocking experience, I was due to have an item delivered on Dec 4th, this failed as their driver was sick, ok this happens. The 4 other failed deliveries including a break down a few miles from my home outside Edinburgh, where I could have gone and collected from them were absolutely terrible. by the time I found out it was on its way back to Birmingham, so I call and arrange to drive to collect and was only offered a £20 refund on my delivery charge of £100, half way down the road I have a Face book message advising there is no Guarantee that it will be at their base the next day. Nothing better to turn round and travel home. 5 attempts in total, and one where the delivered an identical item 60 miles away to the opposite side of Glasgow, I live 40 min from Glasgow, both items collected at the same time and the same item. Over 3 weeks and my holiday before Christmas waited waiting in, taking days off work to be in and no correspondence. What I will say is they sub out the delivery to other self employed drivers, give them half the information, and expect you to be there to assist to lift the items. Where an item weighs 75 kg, is the size of a piano and there is no tail lift, no trolleys supplied to assist, how do you expect to get a £3000 roof tent in one piece. I did but i think I was lucky. This was not the drivers fault, as he was not advised by the company, was a very pleasant guy but this is really not acceptable.”

Helpful Report

Posted 4 years ago

“Shocking experience, I was due to have an item delivered on Dec 4th, this failed as their driver was sick, ok this happens. The 4 other failed deliveries including a break down a few miles from my home outside Edinburgh, where I could have gone and collected from them were absolutely terrible. By the time I found out it was on its way back to Birmingham, so I call and arrange to drive to collect and was only offered a £20 refund on my delivery charge of £100, half way down the road I have a Face book message advising there is no Guarantee that it will be at their base the next day. Nothing better to turn round and travel home. 5 attempts in total, and one where the delivered an identical item 60 miles away to the opposite side of Glasgow, I live 40 min from Glasgow, both items collected at the same time and the same item. Over 3 weeks and my holiday before Christmas waited waiting in, taking days off work to be in and no correspondence. What I will say is they sub out the delivery to other self employed drivers, give them half the information, and expect you to be there to assist to lift the items. Where an item weighs 75 kg, is the size of a piano and there is no tail lift, no trolleys supplied to assist, how do you expect to get a £3000 roof tent in one piece. I did but I think I was lucky. This was not the drivers fault, as he was not advised by the company, was a very pleasant guy but this is really not acceptable. It appears that this company sub contracts to other self employed drivers, which I have no issue with, however this should be mentioned as it is your property that is being dealt with.”

Helpful Report

Posted 4 years ago

“Excellent service and friendly staff. Happy to recommend this firm.”

Helpful Report

Posted 4 years ago

“As it says on the tin superb service”

Helpful Report

Posted 4 years ago

“Perfect delivery, on time and all in great condition!”

Helpful Report

Posted 4 years ago

“Great price, delivered their service on time and in a reliable manner.”

Helpful Report

Posted 4 years ago

“Excellent service from company.”

Helpful Report

Posted 4 years ago

“Driver hit multiple (4) cars in the street and drove off without reporting accidents. Company not very helpful so matter passed to the police.”

Helpful Report

Posted 4 years ago

“Used to courier 8 mahogany antique dining chairs; the courier company transported half upside down, and top of these chairs all scratched along the top as they were rubbed against the floor of the vehicle whilst it was in transit. I complained to them whilst the courier was still in my home who seemed genuine, took photos. After that though nothing but denial, excuses, saying I didn't report when delivered, blame me for not paying for their packaging service so I'm not covered for any damage, their insurance company say no - just taking no responsibilty. Request to have the photo they claim they took of items on pickup seems to have disappeared as they were sure that it would prove the marks were there to start with. The remaining 4 chairs that were transported upright are fine, so their excuses about packaging are not on. The Consumer Rights Act 2015 states you have a responsibility to transport goods with reasonable care and skill, and this was not displayed in this instance. Keep away as they do not look after your goods and make every excuse they can think of to deny any repsonsibility.”

Helpful Report

Posted 4 years ago

“Terrible service with Xpert Delivery. After they managed to damage doors I had returned costing me £1200. The customer service team after months proceed to ignore mails and make contact impossible. Do NOT trust Xpert Delivery especially with high value products for any delivery.”

Helpful Report

Posted 4 years ago

XPERT Delivery is rated 4.7 based on 1,688 reviews