“Literally the worst company I have ever dealt with. Will steal your money and then ignore every message you send. Said they will refund but then haven't responded in over a week. Please do not buy from them. They will steal your money”
“Do not order from Xplosive Ape!. They will take your money and you will never see the goods you have paid for no matter how many times you email them and Whatsappe them. They used to be a really good company but it seems they have now joined the other Scam companies you unfortunately come across. Sad that this company has loyal customers and Xplosive Ape are now happy to rip them off. Just go bust and stop taking people's hard earned money from them. Scammers - Seriously, DO NOT USE XPLOSIVE APE.”
“Did not receive tracking number or any order details, its been over 3 weeks, I have emailed the company but no response, I had to get my credit card involved, I would advise not to purchase anything from this site, this fake company will rob you, stay away!!”
“Horrible HORRIBLE company! Customer service is terrible, items sent to a completely random address and customer service took days to respond and then claimed they would fix but never did!
still waiting on my refund whilst made the mistake of ordering something else only for it to go to ANOTHER random address…still waiting on a reply for them
DO NOT USE THIS BRAND EVER!!”
“Appalling service, like all the other reviews, they either ignore you or blatantly lie. Will be persuing a small claims against them, including a trading standards complaint, hopefully get companies like these off the market, they are essentially thieves - avoid at all costs.”
“If I could leave minus stars I would. Delivery is slow, like super slow. I ordered last year and still haven't received my order. Customer Service is non existent! They will ignore emails and Whatsapp messages. Shambles of a company! Hopefully you read this before ordering- avoid avoid avoid!”
“Placed an order on 6th January for a number of items for my partner's birthday. Still no order or response to my emails received and from looking at the reviews I'm out of pocket by £80.00. Very disappointing!!”
“Shocking customer service skills. No response back on various platforms. No wander on Instagram you can't comment on posts. Still waiting for a response almost 2 weeks on and 3 WhatsApp 2 emails and various PM's later.”
“Used to be a great company, decent quality items. Now the quality is shocking, their customer service is even worse.
Still waiting on an order from 3 weeks ago. Contacted them on their customer service WhatsApp, just gets ignored. Emails stating it will be dispatched on one of 2 set says are flat out lies, it was dispatched 3 days AFTER that !
My brother's last order was just as late, then he was told it was being dispatched that day, then the following day was told items were out of stock and was refunded. Was told they'd include a free gift as an apology. No free gift arrived when the parcel eventually did turn up.
I've ordered plenty from them in the past, but they've slowly got worse and worse. Will never order from them again.
Can't get orders dispatched for 2 weeks, but spam your email daily with their junk stock (garbage none brand hats that look like a job lot from a market ??)”
“I ordered two hoodies and some joggers, took me chasing twice to get a dispatch date. then took another three days to get the tracking details. once tracked i could see the goods did not reach the courier for two more days. finally got the goods and they feel decent but the hoods are wonky and twisted which either looks odd or feels uncomfortable. wont be ordering again pay the extra to get better.”
“Worst customer service I have ever come across, ordered 1st Jan, still no delivery. They have updated me with a Hermes tracking number but Hermes are yet to receive the package from Xplosive Ape. Don't answer whatsapp calls and response to messages is ridiculously slow and no resolution.”
“Absolutely brilliant quality well impressed for price only put order in Friday received my order today which is Tuesday definitely will be ordering again from this site 💪”
“A month later and still no hoodie. I’ve sent emails with no response yet they bombard you with emails about their sale every day! Scammed out of £25! Avoid! Avoid! Avoid!”
“A shame I can't give half a star, don't bother ordering anything from these bunch of absolute trash monkeys, rude customer service, like your doing them a favour for ordering, they cba to send items out, unprofessional, total joke of a company, beware people please don't order and hope they go bust very soon, arrogant bunch of people.”
“DO NOT USE THIS COMPANY
where to begin?
Late in dispatching item ordered, only after pestering via FB messenger told twice that it was going to be dispatched ASAP.
Eventually received confirmation from Hermes telling me they were waiting for it. imagine my non surprise when Hermes emailed today saying the item will be delivered (but to a completely wrong address a local-ish chippy).
again messaged the company via messenger telling them.. but as usual a 24 hour turnaround to reply to their messages.
person at the chippy signed for the package, so I had to go down, show my email saying it had been delivered along with ID and I was able to convince them to give me the package.
DO NOT USE THIS COMPANY.
You can see why they remove the ability to comment on their Instagram posts because it would just be people complaining about not receiving orders.
I'm inundated with emails from them with sales, we see the posts from their sponsored athletes pushing their discount codes..
Maybe if they focused on sorting out the paying customers orders first rather than pushing more promos and pushing their athletes they'd do better.
If you're reading this, get yourself a better customer service and a better set of ethics and you might just stay in business”
“2 months and still not received my goods. Contacted several times but only received 1 reply saying that my order will be dispatched the end of the week which was now 4 weeks ago. Absolutely terrible, I am having to go through the bank to try and get my money back”
“Couldn't be worse if they tried they ignore customer most of the time and on the rare occasions they do respond they tell lies. Absolutely shocking worse company I've ever dealt with stay away from them.”
