Yell.com Reviews

Name: Yell.com
Rating: 1.22

1.2 Rating 556 Reviews

5 %

of reviewers recommend Yell.com

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1.2

Based on 556 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	Greater than 30%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5

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Yell.com 1 star review on 14th October 2024

Yell.com 1 star review on 9th March 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not open on weekends. Great idea. Anyway. I have contacted you numerous times reguarding the change of services that I provide on my advertising. Why then do you continue to sabotage my Google listing with false information and services. I don't want roofing work. I don't want insulation work. I am not a handyman. I AM A LANDSCAPER! You have gone far beyond providing a totally pointless service and are now making it difficult for me to find work via my own methods. I mean if that's not a reason to cancel what is.”

Helpful Report

Posted 6 years ago

“Please please never take out a paid listing with Yell. We were sold the dream no difference to our free listing and generated no I repeat no difference. Spend your hard earned advertising money on adwords you at least can control your spend and results. When you want to discuss getting help from Yell your manager disappears and they argue with you - they just do not care as long as they get their money.”

Helpful Report

Posted 6 years ago

“Do not get involved with YELL. Total waste of money...no customer service,misleading, massively overcharged and stole money from my Bank account...I have reported this company they will not get another penny from me...AVOID!!!”

Helpful Report

Posted 6 years ago

“1 review The Worst Company I have ever dealt with About 2 months ago I was Cold Called by a polite sales guy from Yell .. and he set about trying to sell me various "Yell" products.. despite me repeatedly saying "NO I'm really not interested I ran Yell adds about 5yrs ago for 12 months and received just ONE enquiry during the whole period, so it doesn't really work for me"!! But he wasn't going to give up that easily.. He asked if I would like a website built?.. to which I replied "I already have one thanks so NO", He then asked about its prominence and how they could get me on the front page of Google with one of their tailor made websites!... to which I replied again "NO thanks" and took the opportunity to make him aware that my very own home built website is already on the Front page of Google... and what's more for all my targeted keywords and in all my targeted areas to boot..., I also pointed out that on all the front page Google listings where my Website appears that it in fact features way above "Yell" in the organic listings!!!, so with this in mind why would I pay "Yell" to build me a website!!!, the very fact that I can achieve a higher Google ranking than a big player like "Yell" suggests that I may be in the wrong job!!, The "Yell" sales person had at this point after checking my ranking on Google realised himself that they probably couldn't better my current ranking, and so he moved on to offer other services that may be of interest... He suggested: Content manager, I replied "NO I already manage this myself".... He then suggested managing my free listings, I replied "NO these have already been submitted by myself and approved"... He then offered to run an AdWords campaign, I replied "NO I already run my own and it has a very good CTR and ROI".... REALLY WHICH PART OF THE WORD "NO" DO THEY NOT UNDERSTAND!!! if this isn't "HARD SELL" what is!!!.... Now the "Yell" salesperson in all fairness is a professional and not one to give up easily and very very persistent, in fact the most persistent I have ever encountered on the telephone!!... this is when he came up with something that sounded like it could work!! and also have a decent ROI...., he asked me would I be interested in featuring in second position on "Yell" for my targeted areas and for a specific search term when typed into Google and the "Yell" link selected, and that it would only cost £50.40 per month!!!, to which after a brief discussions confirming that I would be in second position I replied "Yes", and so we went ahead with the advert... Now 48hrs later when the add went live I could quite clearly see that I was not in second position? or third or fourth or even tenth for that matter!!!, I called the team immediately to point this out and basically the long and short of the conversation was along the lines of "sorry sir but your in a contract now and there is nothing you or we can do about it"... to which I replied "well just cancel the advert then" to which they replied "sorry sir but you have no rights under the 14 day cooling of period to cancel because you are a business, even though you are only a sole trader you still have no rights to cancel".... I asked for this or similar in writing but they DECLINED the offer!!! "Surprise Surprise" Since this I have received no end of phone calls from various advisors and sales persons trying to upgrade (at a huge expense) my advert one way or another in attempt to right the wrong!!!... when I point out that I feel I was MISLEAD and SOLD an advert which basically doesn't exist as the "Second Position" they PROMISED, and by their own admission only gets on average TWO!! yes TWO!! searches within "YELL" PER MONTH!!! (I see this with my own eyes during a screen share session with a "Yell" advisor!!!), and the probability is that those "TWO" searches are just competitors checking out the local competition and/or Tele Sales companies looking for their next victim to pester, and not even potential customers.. with which the advisor didn't disagree!!!, infact the advisor responded by suggesting I should get a job with them (them being "YELL") So not only do I feel I have been mislead, I have also been sold a product I believe is not fit for purpose!!… I have received many apologies for this from various members of the "Yell" team... BUT not ONCE offered a refund!!, Instead I just get emails threatening legal action against me and debt collectors if I don't pay the money for the advert!!!!... I have submitted this review as I feel it my duty to share my experiences of "Yell" with other businesses, hopefully it will help them avoid all the anguish and frustration I am currently dealing with, by hopefully proceeding with more caution when dealing with "Yell". If you would like to follow I will be sharing and updating my current situation/position with Yell as I feel necessary across the more usual social media platforms, and also with the Small to Medium sized businesses that I am in contact with through various trade organisation and social media platforms. I just wish I had taken the time to read the reviews about Yell on "trust pilot" and "reviews.co.uk" then I could of avoided the whole situation. they're a real eye opener”

Helpful Report

Posted 6 years ago

“Very unhappy customer Spoke to a lovely lady for onboarding who was very honest and said my website and ppc were built in India. Not her fault, but how on earth is this going to work for me when I am paying for a product built and written in a country with a different first language? Come on Yell, be honest with your customers.”

Helpful Report

Posted 6 years ago

“Absolute joke of a company Absolute joke of a company, promised the earth, could generate up to 5-6 jobs per week.. Not 1 phone call or increase in buisness via the advert.. waste of time and money, now dealing with moorcroft, thieves, conmen, liars. Wouldn’t trust them as far as I could throw them.. Reported unwanted negative reviews on trust pilot along with staff boosting rating with their own spurious reviews..”

Helpful Report

Posted 6 years ago

“Avoid at all costs, Cold Calling, Hard Selling, Lying, Under Performing complete waist of time, completely incoherent, Customer service is beyond a joke, better of placing adverts and money in bottles and throwing them in the pacific ocean”

Helpful Report

Posted 6 years ago

“Yet another business ripped off by yell.... they sold me a web ad package, not only did they describe it incorrectly, but among a whole list of errors, it went live with incorrect information. When I tried to cancel, because I had no faith in their ability to do the job, they wanted 80% of total contract value to leave... even though they admitted the problems were their fault!... Wish I'd read this site before signing... If you are thinking about using them, AVOID!!. I feel as though I've been robbed”

Helpful Report

Posted 6 years ago

“Yep I’m another one who has been ripped off by yell services. The sales approach was total lies, I was called by the sales person who’s approach was “do you think you would be able to cope with 4or 5 leads per week?” “Would you be able to cope with this much work?” So annoyed. Over £100 per month that I could have put to good use for my new business. These people have no morals, they are happy to take money from people starting a business knowing the services don’t work. It is disgusting.”

Helpful Report

Posted 6 years ago

“Dreadful customer service. Very difficult to cancel a 6 month contract and then I discover there's an "underspend" on my PPC account so these pointless and poorly targeted ads for my business are still being pumped out wasting money which could be, and believe rightly should be, returned to me. I will never use this company for anything again.”

Helpful Report

Posted 6 years ago

“Avoid this company like the plague. They will rip you off. I made the mistake of signing up to reputation manager. The adviser was lovely at first, promised all sorts. I never heard from anyone again until I cancelled my direct debit. I wanted to make a complaint for being miss sold the product, but they weren't interested. It cost me £332 to leave them and they threatened to give me a bad credit rating if I didn't pay immediately. DON'T waste your money. I did not get one visitor to my site in 5 months.”

Helpful Report

Posted 6 years ago

“Yell lied to me about the price of payment and then i have a customer from it giving me a bad rating for a very good and cheap job”

Helpful Report

Posted 6 years ago

“Scam Scam, they will take your money then stop offering support. Only way to get their attention was to stop my direct debit, now I owe them money and left without a website. I will be taking this up with watch dog, and leaving bad reviews on every social media site possible. Please be advised not to use this company. I have prof of lack of support, and a voice recording of them admitting this is common practice. I have no choice but to seek legal advice, as they will not compensate for their mess ups.”

Helpful Report

Posted 6 years ago

“If I could score them lower then I would. I have a small business and they convinced me that they are 'specialists' and that my business would benefit from their 'expertise'. From that day they sold me a lie. Because limited businesses have less B2B contract rights you are locked in to them regardless of the lack of their results. I conducted my own A/B testing on social media over the last 4 months against the 4 months I have been stuck in a Yell contract and I had more sales, more interactions, more traffic doing everything myself with my own settings the I have had with anything Yell has done. The crazy part; I would spend a third of the monthly fee compared to what I am spending with Yell and yet with Yell I have had zero clicks over 4 months. ZERO! I've essentially been paying for NOTHING. Why is it that I can set my own budget a third less than what Yell charge me and get 3,737 clicks in the same 4 month period?!?! DO NOT USE THIS COMPANY!”

Helpful Report

Posted 6 years ago

“Everything from start to finish really website is too hard especially for customers to order flowers ( there s no calender function for the to enter delivery day and date and no where to put recipients name and address !!! I only found out this weekend after 10 months of being told this was done - by two guys who have since left yell ( website department) I’m now going to take it further to legal department and ombudsman - someone needs to get somewhere”

Helpful Report

Posted 6 years ago

“The reviews on here about yell.com say it all! And I couldn’t agree more with them. Absolute daylight robbery with not a single care of who they rob. Apauling company would definitely NOT recommend to anyone!!!”

Helpful Report

Posted 6 years ago

“As far as a website is concerned, they provide a very expensive service for very poor results. Next, when it comes to termination Yell makes all kinds of difficulties to prevent you from leaving. No response to emails, no acknowledgment of registered letters, etc. I am afraid that I will need the assistance of a solicitor to terminate all my contracts with them although the initial twelve months period is over. This company is a dreadful nightmare!”

Helpful Report

Posted 6 years ago

“Just about everything from the start it was chaos it was hard sell I wish I'd never picked up the phone once you sign the contract they don't seem to care the only time they do ring you because your advert is not working just to tell you some more at a higher price this still does not work because even I find it hard to find my advert and I'm looking for it worst bit of advertising I have ever done in 30 years £140 a month for a year they haven't come up with the goods it's nothing like they said it would be I will never deal with this company again and we'll tell anybody else never too as well my contract is coming to an end thank God I don't answer the phone to him anymore as they just cost me money every time I pick it up and tried talking me into something else please please please don't bother using yeah”

Helpful Report

Posted 6 years ago

“If I could score lower I would. It has been an absolute nightmare since the day I signed up to Yell.com. I have a small business and they convinced me that they are the specialist and that my business would benefit from their expertise. From that day they sold me up the river. They launched my campaigns without even getting my business or product type correct. I sell luxury gift hampers and I wanted to sell nationwide. They set me up as a florist selling within a 5 mile radius?? Since the day it went live I have been in contact trying to get them to put it right. They accepted their failure and waived the first months charge but then didn't even manage to get another campaign set up. They then accepted their failure, and cancelled my contract. At least i thought they did. Turned out they only actually cancelled the PPC and the display add (which was set up for a completely different product type again?) was still active. After months of explaining this was also inaccurate and waiting for Yell representatives to "investigate" and come back to me, which they never did, I then find they have cancelled the display add and decided to send the full contract fees to a debt collection agency to pursue my business. You just can't believe how bad they could be until you make the mistake of signing up with them. I feel like I have ripped off, I really do. They sign you up and then it doesn't matter whether they deliver or not they pursue you for the cost. The most disgusting service I have ever experienced in 20 years of my working life.”

Helpful Report

Posted 6 years ago

“Horrendous company I would avoid like the plague. Pushed my partner into signing upto a 12month contract despite her not being authorized on the account. Secondly they came to our home pushed and kept pushing my partner to sign up to £200 a month PPC contract which she didn't agree to and said she needed to discuss with me first. We never called and authorized yet they have said we did and have tied us into a 6 month contract. Shocking company. Their internal review process basically says tough... And seek legal advice. Rogue company. Let's not get started on the fact that their ads don't provide any leads. HORRENDOUS COMPANY. DO NOT EVEN ENGAGE IN CONVERSATION WITH THEM AS YOULL FIND YOURSELF TIED INTO EXPENSIVE WORTHLESS CONTRACTS THAT YOU NEVER AGREED TO ENTER!!! Plus the fact that they promise to get you to top of the list number 1... When in reality your number 11 and free listings appear above you!! Awful awful company.”

Helpful Report

Posted 6 years ago

Yell.com is rated 1.2 based on 556 reviews