Yell.com Reviews

Name: Yell.com
Rating: 1.21

1.2 Rating 552 Reviews

5 %

of reviewers recommend Yell.com

Company Reviews

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Metrics

1.2

Based on 552 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	Greater than 30%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5

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Yell.com 1 star review on 14th October 2024

Yell.com 1 star review on 9th March 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“yell marketing contacted me with a hard sell, and them removed my company and the review I got just because i didn't want to advertise and spend money with them. the sales girl was terrible going on until i had to tell her just stop”

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Posted 4 months ago

“Yell sold me a theoretical wonderful web site that promised a lot but never worked correctly. I upgraded and paid more for a booking function and still it did not work. Trying to make changes to my site took forever. If I wanted to change something I had to wait on the phone as the customer service representative change it while I was in hold. Every call took over 1 hours. Frequently much was promised and never delivered. As a parallel process they constantly tried to sell me more products and advertising but zero point if the site was not working. I would never have spent all the money to build the site knowing what I know now. I have had to have to site rebuilt with another company. Never trust yell”

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Posted 5 months ago

“Made a review of a tradesman who was 5* rated by yell on the Yell website. The tradesman never returned to complete the contract but took the full contract cost. My review was objective - there were positives but in balance he failed to complete the work and was dully awarded 3 stars. A week later I was notified by Yell that the review was being investigated - I had to supply an invoice of works and was told the review would not be visible during the investigation. In short it was never visible again and to be blunt Yell this is poor practice and you are enabling poor working practices and protecting poor tradesmen from honest review ! How many more negative reviews were removed to give me the impression that this was to be a trusted trader? In short I would consider a damages claim against Yell to be valid.”

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Posted 6 months ago

“What a con. The sales guy showed me facts and figures and said it would increase my business. 3 months and absolutely nothing! This was false information given so the product was mis sold. Proof is in the recordings of the phone conversations. It was not accurately described, misleading and false.”

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Posted 6 months ago

“Worse than useless”

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Posted 6 months ago

“Do not invest here. They are very quick to collect your money, but when it comes time to withdraw it, they stop answering your calls and emails and then eventually disappear. I lost about $79,455 to this company. I was able to formally file a complaint with "MULDELL LTD" on google following a trying period. In a matter of days, they helped me get my money back in full. For those who need help recovering their funds, I highly recommend them.”

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Posted 6 months ago

“Claims to offer free business start up help . It’s not free ! They charge a lot … Waste of time”

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Posted 6 months ago

“Tradesman keep away and take your money else where like Checkatrade or MyBuilder those sites are well worth the money keep away from yell”

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Posted 6 months ago

“BECAREFUL YELL ARE SCAMMBER I received the call from yell in the morning he told me all good story regarding yell business which wasn't true. Please don't advertise with Yell more then months no single call from yell ad Now they sending mails or text about payment otherwise refer you third party mansion the emails. I told them if I m not receiving any business how I ll pay you unfortunately they don't care about my business they need money.......... I ll write more later”

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Posted 7 months ago

“Extremely unethical business who runs awful campaigns and don't tell you how much of your adspend actually gets pocketed by them (way more than other marketing companies!) Google "Yell Smart Performance" and you'll learn this company has a motion tabled in Parliament and signed by 23 MPs across five political parties regarding their business practices. https://www.seotraininglondon.org/yell-smart-performance-review/”

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Posted 7 months ago

“Excellent service”

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Posted 7 months ago

“AWFUL COMPANY! Convinced me my business would have vastly increased exposure and stated "even if you only get one new job a month it'll have already paid for your monthly Yell fee, so any more jobs and you're profiting!" I wasn't initially convinced, but the Yell agent was pretty persistent, and after maybe an hours conversation I relented. In around a year and a half I've had only TWO Yell enquiries that have amounted to actual real work. TWO. So, no, the jobs garnered from my Yell profile has NOT paid for itself. I've made no profits from being listed with Yell, it's only cost my business hundreds of wasted ££s. Then, they make it impossible for you to cancel your account off your own back. There's no way to do it from your own online account page. If you use the live chat function they refuse to do it and say you have to call in person and physically speak to them. I asked for an email address instead as I advised I'm unable to call during their office opening hours as I'm at work and cannot make/take calls. I was simply told not to bother emailing as they'll still just tell me to call. I reiterated I'm unable to call when I'm at work, but was told "it's in our T&Cs that you have to call". Obviously, this is so they can use manipulation to convince you to stay. I said I'd just cancel the direct debit then, and was told it will not end my Yell service. I cannot stand the underhand tactics used by this company. AVOID them if you can, it'll only drain your business!”

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Posted 7 months ago

“A very professional tidy and smart job on my bathrooms. Very pleasant and hardworking couple.”

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Posted 7 months ago

“Scam scam scam. They had me on the phone all day with lies and right at the end, 6 hours later they did a full 360 and tried to bill me. Disgusting the way they preyed on me”

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Posted 8 months ago

“Yell keep calling daily. Best to keep away”

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Posted 8 months ago

“Fab service at cedar tree got served by Brendan”

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Posted 8 months ago

“2 Grand a month the guy on the phone told me for SEO On our company website. This guy is off his head. Sitting at home charging 2 grand a month. Would be alright if you could get it. The other thing aswell every yell rep always has an opinion on your website as if it's not good enough to them. Dont bother with yell go find something else.”

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Posted 8 months ago

“My advice is anyone thinking of spending money with yell don't. They promise everything and deliver nothing except take your money. Rip off”

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Posted 8 months ago

“The salesman talks a good story £800 plus after looking into it I smelt a rat asking the question on locksmith forums 328 people said don’t do it it’s a con”

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Posted 8 months ago

“Had no work from yell. Yell blamed my website. All I get is spam calls since signing up. Avoid avoid avoid”

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Posted 9 months ago

Yell.com is rated 1.2 based on 552 reviews