Yell.com Reviews

Name: Yell.com
Rating: 1.22

1.2 Rating 556 Reviews

5 %

of reviewers recommend Yell.com

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1.2

Based on 556 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	Greater than 30%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5

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Yell.com 1 star review on 14th October 2024

Yell.com 1 star review on 9th March 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You are con artists and should be ashamed of your self you money grabbing thief's”

Helpful Report

Posted 4 years ago

“Useless adverting not one call in 12 months Signed up for free listing then hours on phone till you give in And pay If you want to grow your business Do not advertise with yell you might as well put your money down the toilet”

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Posted 4 years ago

“Total rip of company AVOID AVOID AVOID you have been warned!!”

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Posted 4 years ago

“Please anyone wanting to go with yell do not do pls they are joke they av just ruined my buisness and do not trust ilyas he is a lier also claire mile is head yell ive never even add a reply from her just passes the book all time also another lady called beth do not trust them”

Helpful Report

Posted 4 years ago

“Spent over 3k in one year tried to cancel after 6 months Ie pay per click there support team take calls but seldom reply or sometimes 3 or4 weeks later glad to be finally away from them but has cost a further £400 plus avoid at all costs”

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Posted 4 years ago

“Set up a "free" listing on Yell. Was then harassed with calls from them wanting to complete my listing. Complete rubbish they then proceeded to spend hours on the phone with me trying to sell me everything under the sun. Dont think they realise that im a website designer and very experienced in marketing and advertising. Told me a pack if lies regarding being a premier Google partner and that my website would rank for the search terms relevant to my business when asked how he would do that he didnt know what he was talking about. Who uses Yell for anything other than a backlink ? Yell uses a Duda website builder available for a few pounds a month which a 3 year old could use yet they still cant build a website. There reputation managet is a product called vnext which is again not their product but they charge 40 a month for it. Their ppc is Google adword which they take 40% of your budget as a commission for "managing" your campaign which they are terrible at running. They use internal analytics and use impressions to sell and justify there rubbish. An impression is uselss if they dont click onto your website. They refuse to install Google analytics or will charge you for it. If you leave and they manage your social media they wont give it back to you. If tou want to cancel they will avoid you. They dont offer a cooling off oeriod so when it doesnt work you're stuck with it. There contact forms on thier website dont work so when someone makes an enquiry on your website you wont be made aware. They spam trustpilot with fake reviews. I mean i could go on all day here but i hope you get the picture. DO NOT USE YELL !”

Helpful Report

Posted 4 years ago

“1 star is flattering, but I can't go any lower. Their pay-per-click is 100% money down the drain. They will spend hours on the phone convincing you that thousands searches are being made in your area for your industry; then they trap you in a contract paying them hundreds of pounds a month where they do absolutely nothing for your business. Yes, you'll have a "dedicated" account manager, but they're trained to BS you with statistics, and will actually argue with you that it's your fault no one is responding to the ads they designed. In six months I paid them £900 to receive 4 phone calls that had nothing to do with my business.”

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Posted 4 years ago

“Yell upload fake reviews which are not verified against businesses that are not registered with them deliberately to cause them damage. The only way you can then have a review supressed or removed is if you become a paying customer of yell. Absolutely disgusting behaviour by yell.”

Helpful Report

Posted 4 years ago

“Total con had add for 1 year, tied into contract, no help and no new customers. Had 1 enquiry in all that time, they are only doing it to con you out of your hard earned money. At last my year is up, don't use this company, save your money!”

Helpful Report

Posted 4 years ago

“Overpaid on my reputation manager no chance of getting refund just keep ignoring emails then i get email 3 months later saying no refund is due i cancelled my contract in their time frame 14 days. Avoid this company all they want is your money”

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Posted 4 years ago

“Conned into a contract and signed up for position 1 When in fact yell we’re taking money from not only myself but another company for same position and then called it a .......rolling/alternating Advert lol pure con”

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Posted 4 years ago

“I was sold a 12 month contract which I am 8 months into costing over £230 per month. The sales advisor claimed it would be great for my buisiness which sounded like a good investment. The delivery of the product sold to me has been very poor and had no value in return for my money. I would not recommend this company.”

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Posted 4 years ago

“Horrendous Avoid at all cost”

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Posted 4 years ago

“Scam company. They sent someone to meet me at local coffee shop to miss sell me their services and now making me pay for it even I never received anything I was promised. It's sad they can even exist in legal country !”

Helpful Report

Posted 4 years ago

“Yell is like the Coronavirus yell.com is like a virus targeting small business owners who have very little traffic or small income coming in. They will let you use a free listing but soon, they would start calling you to upsell a service. I understand that a business is made to make a profit but does not mean they should care more for profit than customer care. Now let's get down to business. I use to run a project that sadly never worked out on the free listing, so I called them to go for a paid listing and that I would be paying about £60.00 something per month for 12 months, was this a contract, yes, After an amount of time I asked an agent on live chat I wish to cancel my contract, but, they told me to use an online form to cancel the contract so I did, after that, I got an email saying we got the email and will reply within an amount of time, did they get back to me, well I'm sorry to pop your bubble, but no they did not get back to me, so that tells you that they want to get much money out of your pockets as they can. Any email I got from them was saying you own us money, all I did was ignored them because I was in the civil rights that I don't have to pay what I don't own. After the last email that was sent to me, I got letters from a debit agent called Moorcroft Debt Recovery saying I own over £800, were in my brain can I find that sort of cash? If yell.com was to take me to court I will tell the truth and nothing but the truth because I have proof from other small business owners who are sold a false service that yell.com can not provide. Are the 5-star reviews on Trustpilot true or false? It's up to you what you wish to believe but read carefully at them reviews vs the bad reviews, because of the bad reviews they are telling people warnings to keep well away from such a scam company.”

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Posted 4 years ago

“conned into a contract, was told i could get a trial period, after which i said no thanks its not working to be told im stuck in a 12 month contract. gave up trying to get anywhere and just paid each month, ring to cancel to be told i havent passed security so he cant help, or transfer me to a supervisor or manager to help or to complain to, birmingham customer service you are a disgrace!!”

Helpful Report

Posted 4 years ago

“YELL assured me that my site was ok and the problems I could see on their viewer platform was just a glitch with my laptop (which is 6 months old and state of the art). Well they have finally put my web site live after 2 months and me spending probably 40 hours of my own time trying to get them to correct their multitude or mistakes and errors. SURPRISE SURPRISE THEY HAVE NOT SORTED IT. 1. The pictures that were cut off on view I was assured are fine and would look perfect online. Guess What? They are not and they are cut off as they were 2 weeks ago when I flagged it up and was told all will be ok. 2. I have asked them over half a dozen time to set the complaints policy next to privacy policy rather than standing out boldly on the home page?? (who in their right mind would want to brazenly highlight their complaints policy even over their services its beggar’s belief). 3. The ultimate one though is that on an I pad the pages don’t load. You go straight to the home page and then if you click on one of the others you go nowhere. If you are lucky you get there in about 5 minutes. Yes like someone will wait 5 minutes for a page to load (just to clarify I am on super-fast broadband with a brand new I pad pro and also I have checked straight after a number of web sites of friends on the I pad and they work perfectly). Please take my advice YELL ARE INCAPABLE OF DONG THE JOB!!!!! Yellow pages were outstanding I worked for them for nearly 15 years absolutely amazing. These Charlies don’t have a scobbie do. Please avoid and use a proper web site design company. UPDATE They have today advised me that the issue with the pictures is down to my inferior state of the art lap top. And the tablet issues are down to setting problems!!!!!! TOTAL AND UTTER RUBISH THEY DO NOT CARE ONE JOT”

Helpful Report

Posted 4 years ago

“Wow what can I say. Got telephone call this morning from tell regarding my free listing on there site. I was expecting a short call. But this sales rep went on and on about meta tags, seo and a load if other jargon. I was on the phone for over an hour and missed an appointment I had scheduled. I have worked in security for over 35 yrs and built up a good rep with customers etc. However this sales guy kept refusing to inform me of the cost for getting me higher ranked in Google. He was saying I need to be linked to a great load of social media sites and several other listings. When I asked him what his intentions were to help my website get more traffic he said I would need a whole complete website designed by them which would cost me nearly £500 and I would need to pay £45 a month for them to keep me generating more traffic and potential leads. When I said I'll need to think about it he got very pushy saying if I truly wanted a successful business then I would need to act on what they are offering and pay today. I've designed my own website and certainly know my potential customers. I've got vast experience in getting traffic to my site. All I did was put up a free listing on yell that's all. This sales guy tried to insult my intelligence and sell me a crazy package. Total nonsense. Don't trust these yell people. Total RIP offs.”

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Posted 4 years ago

“1 star is too much. Lie to reel you in, then either cant be bother or dont know how to make good on promises. Every time I complain, it's my fault, half an hour of account manager telling me how visible my business is. Then try to sell me a website! I check how visible my business is from my jobs, over a 9 mile radius from where I live, scroll down for a minute you might be able to find me. They are a disgrace. AVOID,AVOID, AVOID”

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Posted 4 years ago

“PPC is daylight robbery. Probably the only service where you can legally take hundreds of pounds off customer with zero accountability. A loophole yell fully exploit.”

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Posted 4 years ago

Yell.com is rated 1.2 based on 556 reviews