Yellow Octopus Reviews

Name: Yellow Octopus
Address: 87 Chifley Drive, Preston, Victoria
Rating: 4.77

4.8 Rating 3,611 Reviews

96 %

of reviewers recommend Yellow Octopus

4.8

Based on 3,611 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0449920225

Email:

hello@yellowoctopus.com.au

Location:

87 Chifley Drive,
Preston
Victoria
3072

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Yellow Octopus 5 star review on 22nd January 2025

Kellan Preston

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered on line from overseas worked really well”

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Posted 3 years ago

“Great variety and quick reluable delivery”

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Posted 3 years ago

“I always enjoy shopping at Yellow Octopus, great prices and fast shipping 😊”

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Posted 3 years ago

“very happy”

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Posted 3 years ago

“Great time thanks”

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Posted 3 years ago

“It was good”

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Posted 3 years ago

“Quick easy site to use with cute stuff”

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Posted 3 years ago

“Fast delivery”

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Posted 3 years ago

“Great products and fast shipping. Will definitely be back!”

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Posted 3 years ago

“Quick delivery Well packaged Soft plastic unicorn night light Granddaughter loved it”

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Posted 3 years ago

“You were all so helpful dealing with the delivery problem. It was great to talk to real people, and to ones who were ready to work out a solution.”

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Posted 3 years ago

“Good quality products”

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Posted 3 years ago

“Delivery took too long to come. Missed both Christmas and a subsequent birthday.”

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Posted 3 years ago

“Love Yellow Octopus, my son & grandson live in Melbourne, I live in Qld, postage prices are ridiculously high (gifts usually get lost or turn up late). I found Christmas presents for both my son & grandson both love their presents again, I have bought previously for my grandson. The delivery time is so quick, order one day delivered the next. Thank you I will be back.”

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Posted 3 years ago

“Great service. Friendly and helpful customer service.”

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Posted 3 years ago

“2 of the items I ordered were not in the package when it arrived. It happens, no big deal. However, I contacted Yellow Octopus and asked for them to be shipped and the reply email said that they would be shipped via express post, as requested, ASAP. However, a week later I emailed them to ask for the shipping info and I found out they were not shipped at that time because they were waiting on my reply (but I didn't know that because the email said to contact them if I had any questions - which I didn't!). In the end, the items weren't going to arrive in time as I'm staying with my parents over Christmas and so the order had to be refunded which is a real shame as I thought my loved ones would really like the items. The reason I am giving Yellow Octopus 1 star is because I am appalled by the emails I received from the customer service team. I feel the emails are defensive and I was given excuses, yet no apologies despite me explaining the inconvenience as I had planned ahead. I have worked in customer service for an online store before and I do not appreciate being treated like I was wrong to be frustrated with the situation (I wasn't rude) when I have done nothing wrong.”

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Posted 3 years ago

Hi there, Sorry to hear that you had a bad experience with our team. Unfortunately due to the chaos of Christmas errors can occur which we sincerely apologise for. We try and provide top service for our customers to make shopping with us as easy as possible. The missing items have been refunded for you as they could not be provided sadly. If you ever have any questions or concerns about your order or our service, please contact us at hellow@yellowoctopus.com.au Kind regards, YO Customer Service

Posted 3 years ago

“Fast reliable delivery of goods. Have shopped via this site several times now, LOVE the unique items you have !”

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Posted 3 years ago

“I like them.”

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Posted 3 years ago

“Purchase was easy, pickup and customer service great. Highly recommend.”

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Posted 3 years ago

“Shopping experience with Yellow Octopus was Excellent.”

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Posted 3 years ago

Yellow Octopus is rated 4.8 based on 3,611 reviews