Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.10

1.1 Rating 6,234 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,234 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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294

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One star is too many. Awful service. Live chat is a waste of time. All they do is lie and tell you what you want to hear. I try not to order anything that comes via yodel due to Many issues I have had with them. How you can be next delivery and then not receive anything is beyond me. Absolutely appalling customer 'service'. Will never use to send and will do all I can to avoid having to receive a delivery from them,well to try and receive a delivery as it seems like they don't really like to actually deliver parcels.”

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Posted 8 months ago

“Unable to print label no lockers to post parcels and very few shops doing yodel”

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Posted 8 months ago

“Do not use Yodel, the most horrible unreadable company. Bought item on Ebay, was not aware that it will be send through Yodel. Been given slot 16.02- 18.02. Obviously no one came got in contact to online chat, been advised to track through the app, I said yes and app says that it's already past delivery slot, then I been told that deliveries are done until 21.00 so I have to wait another 3h. Guess what is already past 21.00 and nobody came, day wasted and customer care is not 0 it's minus a lot. They don't care full stop.”

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Posted 8 months ago

“DO NOT USE!!! If I could give NO STARS then I would! Complete carelessness of parcels! Appalling ‘customer service’ I tried live-chat, phone, email, talking to the driver, returning to the shop EVERY THING THEY SUGGESTED I DID! it’s taken TWO MONTHS of trying to contact them in order to either locate my parcel or claim compensation back on my parcel which they lost/stole & they have now refused to pay me back!!!!!”

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Posted 8 months ago

“Appalling. No parcel, the live chat people did nothing to try and find it. Still nothing. Shocking. Cannot believe how bad this is.”

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Posted 8 months ago

“This is how your company looks after customers😡”

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Posted 9 months ago

“They have lost 4 parcels in the last few weeks, make hardly any effort to find them, really poor experience and as much as I hate evri, will be using them instead now”

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Posted 9 months ago

“1. Blatant lies when driver was over loaded on final delivery slot. 2. No updates or ETA all day. 1 delivery came unnanounced, the other had me waiting til 5pm for a slot of 7-9pm which was cancelled at 8.45 for van breakdown. Reschedule delivery currently 2pm with no indication any thing happening. 3. No customer service to speak to only a chat agent that has the same information you do.”

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Posted 9 months ago

“Absolutely first class service polite helpful and efficient 10/10”

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Posted 9 months ago

“Not happy with yodel drop off point / simply food and wine in hounslow West/ wouldn't take my parcel , said it was too big and the driver would not take it. It was under the requirement measurement .. disappointed j”

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Posted 9 months ago

“You’ve had my delivery for almost a week…..”

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Posted 9 months ago

“yodel had my package for a few days and i had no updates about when it would be delivered so i went on their chat for help, they told me they have not received any parcels yet when i clearly have an email from the sender and yodel saying they have it and then their website says they have it. And then 2 weeks later yodel let us down again by "attempting" to deliver a package yet both of my ring cameras clearly state otherwise, honestly the most useless and unhelpful company you can use its a shame i dont get to pick what company my deliveries come with”

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Posted 9 months ago

“impossible to talk to a human . had a problem dropping off a return parcel at one of these Dumb OOH pods , and it would not fit . my god! Yodel just put obstacles in my way ,to resolve this . AAAAAAAARGH!”

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Posted 9 months ago

“Yodel in my experience of buying items from various retailers both on ebay and other sources are the worst delivery firm they do not seem to have any consistent pickup of consignments even when a hub is close by they are never on time. I will never buy anything on line If the delivery firm is yodel.”

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Posted 9 months ago

“Failed to deliver on a Friday saying they couldn’t find my address. Planned re delivery for the Monday missing the Sunday birthday even after I contacted them on the Friday through live chat.”

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Posted 9 months ago

“Worst courier company you can use, incompetent lazy drivers, one threw parcel over my fence in to a puddle and got soaking wet. Driver never even attempted to ring my doorbell. Then recently an item I ordered was delivered to someone else. When I questioned this I would as told that it was signed for by me! When I checked the tracking you can clearly see a photo of a woman receiving the parcel and I'm obviously a male. So either the person who recievd the parcel used my (males) name or the courier just wrote my name down. Yodel are a proper cowboy outfit, not to be trusted and they're customer service is non existent.”

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Posted 9 months ago

“Poor communication, two week delay and yet to receive delivery. Kept being told via live chat that the parcel will be delivered that day and to expect a two hour delivery window which never appears.”

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Posted 9 months ago

“My item which I had been waiting for for several weeks finally reached England. Once I got the tracking number and realised it was Yodel my heart sank. Now, after Yodel have had it in their care for over a week it turns out it has been lost. I can't say I'm surprised - I'm really not. I am appalled though that this company can still function with so many misdemeanors occurring so frequently. Lost parcels are practically synonymous with the name Yodel. I wish there were some way I could stress my anger and disappointment more.”

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Posted 9 months ago

“Bad service and very rude deliver guy. He left my heavy box in-front the reception and not to my address where it’s supposed to be delivered. As a single mom there is no one other to carry it with me. He left me without help. Shame on you. It’s very disappointing that Tesco and Marketplace work with a such a very bad service. I will never make an order again.”

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Posted 9 months ago

“They say they delivered and supplied a picture of parcel in porch. It was not our porch. Our security camera does not show any activity at the time of supposed delivery. Yodel say they delivered to postcode but won't tell me what house number. They tell me to contact the seller for a refund. You can't speak to a human on the telephone. Customer service is worse than useless. DO NOT USE THEM EVER !!!!!”

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Posted 9 months ago

Yodel is rated 1.1 based on 6,234 reviews