Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.10

1.1 Rating 5,907 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 5,907 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Yodel 1 star review on 20th December 2024

Marjorie Thompson

Yodel 1 star review on 18th December 2024

271

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered goods ten days ago. 7 days ago yodel got it and since then, nothing. There is no human to speak to on the phone because they just say we are experiencing delays..... and webchat, where are they? you get to say hello ..... and no one comes? Honestly, its like dealing with a company who don't exist. They are a delivery company...in 2 days, 3 days, 4 days, 5 days, 6 days, 7 days.... etc etc with no one being put up front to say we just aren't up to the job that other companies are or at least we haven't got the guts to have people available to explain and apologise. It's the absence of the latter that makes the company look worse.”

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Posted 1 week ago

“If a company uses yodel don’t purchase from them. Scam company with the worst customer service ever. Got a card though the door saying they tried to deliver but and left it at 15, I live on a junction between 2 streets and my street itself runs across the top of multiple streets all have a number 15. Knocked on a few and they don’t have it and one i definitely won’t have it cause they work all day so aren’t in so where is the parcel. Probably stolen by the driver going off these reviews. No customer service at all disgusting customer service run for crooks by crooks by the sounds of it.”

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Posted 1 week ago

“Very poor, been waiting for a parcel that says out for delivery since 5/12/24. Can’t speak to anyone and don’t respond on live chat. Utterly deplorable service.”

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Posted 1 week ago

“Horrendous service, cannot speak to anyone, customer service number says office is permanently closed , live chat takes hours to answer & then just tells you the parcel is held at the sorting office. My parcel has been with them for 2 weeks & I have no idea if Im going to receive it or not!”

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Posted 1 week ago

“I'm already waiting for my parcel for 8 days, but there is still nothing”

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Posted 1 week ago

“I hope they get shut down, they obviously are inept and ill equipped to deal with the jobs they have. Paid for next day delivery and two weeks later they still haven't delivered. They have now shut there customer service so you are unable to talk to a human, only tracking is available. SHUT THIS COMPANY DOWN”

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Posted 1 week ago

“Worse company ever! Another parcel not delivered. Can’t get anyone at Yodel to pick up my query on their chat line. Don’t bother with trying to call them, that’s a waste of time. Arranged to have it delivered today, no text from them, can’t speak to anyone on the phone and their web-based chat line is useless. Waited in all day AGAIN for a parcel which I especially arranged with Yodel to be delivered today. This is the fourth time I have arranged for the delivery on a certain date and there's been no update and NO DELIVERY. Please DON’T use this company.”

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Posted 1 week ago

“Had my parcel for a week with no delivery attempted. Contacted support several times and each time get told the same thing to wait until 9pm for it to be delivered. Shocking service”

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Posted 1 week ago

“Not worth my effort to type out what I think apart from SHOCKING company that needs to be shut down !!!! 😡😡😡😡😡”

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Posted 1 week ago

“After 12 days + nothing even thought idue a week past Friday. Useless company, can’t speak to a human The live chat no one replies after numerous attempts, why do people use a company that’s utterly hopeless ?”

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Posted 1 week ago

“Delivery has not arrived yet ordered 21st November supposedly picked up by yodel tracking not moved in 10 days can't get live chat gave up after 15 mins at a time no reply from yodel absolutely hopeless”

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Posted 1 week ago

“Worst company ever, there's never no updates in tracking parcels been same for last 6 days now. And when they do deliver they either leave at wrong address or just dump on front door”

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Posted 1 week ago

“Parcel was supposed to be delivered yesterday, tried live chat and after an hour ... still no reply!!”

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Posted 1 week ago

“I have to say and bloody will. Some of these delivery drivers are crooks who continually steal parcels, the company knows this and doesn't care one bit. It's all about money and greed. Be like DPD and just flipping DELIVER!”

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Posted 1 week ago

“Disgraceful scam company, I’ll never buy from anyone who uses these Scammers, thieving useless liars! Over a week late for delivery despite their centre being 15min drive away, can’t speak in person to anyone & iff you’re lucky enough to get through on chat you’ll speak to someone whose based in India! Filling you with broken promises & lies! No sign even though I got a message saying it’s on the way to being delivered! No doubt 1 of the staff is wearing the Canada Goose jacket I ordered & never received! These need shutting down! 😡😡😡😡 Getting money back from E Bay, pathetic Mickey Mouse company”

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Posted 2 weeks ago

“Disgusting service - apparently item delivered to my address have evidence that driver didn’t come to my properly as we have ring door bell camera. The pic of item apparently delivered shows absolutely nothing. Live chat is a waste of time i have contacted retailer and advised them Never to use yodel. 2 weeks before Xmas left without item, will be disputing the payment with retailer and they can try claim money back from this useless company”

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Posted 2 weeks ago

“I have been sent an email saying your parcel is out for delivery and given a time. 3 days later and still waiting for my parcel. Don't waste your time trying to get hold of someone from Yodel to answer any questions. I was charged £5 for this service and still have no clue if I will get my order.”

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Posted 2 weeks ago

“Waiting for a Yodel delivery. They have taken 9 days, so far, and still no delivery date given. Why would anyone bother with them?”

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Posted 2 weeks ago

“No one is answering the live chat for over a hour the telephone is useless I called three times to be told there closed which is at 930 am 12:30 pm 330 pm they said they left a card no card has been found and I’m still without my children’s Christmas presents !”

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Posted 2 weeks ago

“Only get a two hour slot on the day. Was out at an appointment. Driver rang, no one in. No alternative time. Parcels gone back to warehouse. Notification on the day with no alternative is not good enough. Ended up going over the same details with the driver for half an hour. No resolution. Neighbours refuse to accept cos did once and i wasnt notified where it was. Got parcel aweek later delivered by neighbour. Stop making excuses and sort yourselves out. Useless”

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Posted 2 weeks ago

Yodel is rated 1.1 based on 5,907 reviews