Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.10

1.1 Rating 6,209 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,209 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received my order a day early, and I was informed of this. Delivery driver Sandra was excellent. Thanks.”

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Posted 2 years ago

“Yodel delivered my parcel 1 day early which is great, thank you. On the other had there track dose not work as I tried several attempts to track my parcel but on the yodel tracking site it stated it that they hadn't received it yep, funny that is as we already have it.”

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Posted 2 years ago

“I’ve had 2 parcels delivered by Chris ; he was the most pleasant delivery man I have had and his cheerfulness brightened up my day, 😊”

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Posted 2 years ago

“Our delivery driver is amazing he’s always full of beans and makes our day his name is Ian but I call him Jocken as that’s his German name he is inspiration and a gentleman”

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Posted 2 years ago

“Didn’t ring the bell left card no number to phone. I keep my car in the garage maybe thought we were away. I never had a problem with other carriers. Used tracking number but no use.”

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Posted 2 years ago

“Yodel made me very unhappy and angry. My package was delivered at 08.46 this am. No card was left, the Jiffy bag contained the delivery note order summary, but the closing flap was 3/4 unstuck and the contents missing (a box of nutrient tablets). I spent hours trying to speak to someone, the driver was no help at all. I tried several different tel nos, but only got automated voices who avoided any relevant questions. Given E mail address was not recognised - so another dead end. ‘Customer Service’ is a joke - worst service ever. I would NEVER use again 👎👎”

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Posted 2 years ago

“Brilliant drivers, very helpful and kind, excellent service.”

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Posted 2 years ago

“This is the worst company ever. I will never use their delivery service again. Paid for next day delivery two days ago and now their app and tracking services are unavailable. Disgusting.”

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Posted 2 years ago

“Always on time,friendly couriers.”

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Posted 2 years ago

“Yodel attempted a delivery of flowers to a relative after 6pm to Barry Downs Carnoustie on Tuesday 19th May. Unfortunately the delivery was unsuccessful as the reception point closes at 5 pm. I missed a phone call from the delivery driver informing me of attempted delivery and a message was left for me. I phoned the driver the following morning and he immediately said he would ensure the flowers were delivered before 5p. He again phoned me to say that the delivery would be in the next half hour. I received a phone call about 20 min later to say the delivery was completed and flowers beautiful. A massive thank you to Robbie Smith the Tayside delivery driver who went out of his way to ensure the flowers arrived at their destination. Robbie’s customer service was excellent and I was most impressed with Robbie’s drive to ensure customer satisfaction. Thanks a million Robbie.”

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Posted 2 years ago

“On time delivery and very good driver”

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Posted 3 years ago

“I can't believe I ordered yesterday and here today,very fast delivery and very polite”

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Posted 3 years ago

“Booked a Timberland return online with Yodel. Driver turned up on day booked and everything went as planned. During these difficult days they should be congratulated on their reliability. I would definitely recommend them.”

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Posted 3 years ago

“Very faster delivery.”

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Posted 3 years ago

“Well what can I say my delivery did not arrive even though tracker status says posted through letter box, got no joy from Yodel all they say is it says delivered, I asked for photo to prove delivery but they say you have to contact the supplier.WHAT A LOAD OF RUBBISH, other delivery firms take photos that are available for you to view.”

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Posted 3 years ago

“The driver Nazzier has been brilliant coming back the following day when Iv been out on his first attempt to deliver he’s happy and explains everything if costumers don’t under stand.”

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Posted 3 years ago

“Good communication on live chat when query delivery date. Tracked parcel once it was out for delivery. Nice, polite & helpful driver.”

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Posted 4 years ago

“Delivered on time, friendly delivery driver. Would use again.”

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Posted 4 years ago

“Had parcel delivered to me I never even ordered , nonsense of a firm and they addressed my email in guys name to me who had it ordered to my address in error. Am trying to get parcel back to them or him if he's lucky but they are robotic and not brightest button in box , Royal Mail far better RTS etc .Honesty is best policy but their customer service is joke 2 or 3 ending chat , eventually 1 was helpful lets see if parcel is picked up ?”

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Posted 4 years ago

“Best UK delivery service by a long way. Tracking facility is SUPERB showing exactly where delivery van is and how many stops he/she has to make before your own ( updated live ) OUTSTANDING delivery service. Highly recommended”

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Posted 4 years ago

Yodel is rated 1.1 based on 6,209 reviews