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Yodel Reviews

1.1 Rating 5,780 Reviews
2 %
of reviewers recommend Yodel
1.1
Based on 5,780 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 6%
Accurate And Undamaged Orders
Greater than 76%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Yodel 1 star review on 12th November 2024
Nick Clayden
Yodel 1 star review on 4th November 2024
Anonymous
Yodel 1 star review on 4th November 2024
Anonymous
Yodel 1 star review on 21st October 2024
L Cook
Yodel 1 star review on 19th October 2024
Anonymous
Yodel 1 star review on 19th October 2024
Anonymous
Yodel 1 star review on 19th October 2024
Anonymous
258
Anonymous
Anonymous  // 01/01/2019
On the 6th of October, I placed an order on eBay. It was posted using Yodel the next day. According to their app and website, it arrived at my local delivery depot on the 10th of October. I was first promised delivery by the end of that day, the parcel did not come. I used the live chat to speak to a representative who told me it would then be coming on the 11th by 9pm, and again, it did not. I was then told by yet another representative it would come on the 12th which was a Saturday, again by 9pm, it didn't. After this, I was then told yet again it would arrive on Monday by 9pm which, of course, it did not. I refused to listen to any other dates told to me by a representative as clearly they are just guessing. I then get told on live chat that the last scan was on the 10th and that they have lost the parcel in the depot, and that a manual search will be initiated. First of all, you should NOT have your parcel lost in their own depot, and second of all, it took them 3 days to give me the result of the "search", which was that they did not find it. At one point in-between all this, I was on a live chat to somebody else who was giving useless information, who then eventually cut me off after 45 minutes ! No professionalism whatsoever. I had many contradicting emails from Yodel such as one saying the search hasn't yet been done, then 5 minutes later another saying it was done the day before and it was not found. On the 18th of October, the "parcel journey" updated saying it has been sent back to the seller, but the seller was told they did not find it ! At the time of writing, neither of us have the parcel and instead I have had to get a refund from the seller. Who knows where the parcel ended up.. ! AVOID USING YODEL !!!!!!
Yodel 1 star review on 21st October 2024
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Posted 1 month ago
Anyone know where this is? Yodel maintain this is my address according to their satnav. It isn’t but my package is shown behind a plant pot. So if anyone does recognise the plant pot and can tell me where it is I could go there and retrieve my package as Yodel certainly isn’t interested in doing anything about it.
Yodel 1 star review on 19th October 2024
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Posted 1 month ago
They are full of lazy delivery drivers that stop working 2 hours before the end of your time slot then lie about not knowing where you live even though they delivered other stuff to you house on the day they said they don't know where you live!
Yodel 1 star review on 19th October 2024 Yodel 1 star review on 19th October 2024
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Posted 1 month ago
Delivery from Virgin did nt appear as scheduled but I still got an email telling me that Yodel had tried to deliver which I know they had nt as I was watching for them. A previous ceramic delivery a few weeks earlier arrived in at least thirty pieces and had obviously been thrown or dropped heavily.
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Posted 1 month ago
I sold an item on Ebay & paid for the postage purchasing the label from Ebay. The buyer is still waiting for delivery after two weeks. The tracking shows it's in the final delivery depot. The customer service is non existent. DON'T USE YODEL. Also, on a previous use of yodel I took my parcel to a collection shop. This stayed in the shop for over a week before I took it out and went to the main depot.
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Posted 1 month ago
Driver went past my house without even stopping. I was on my front doorstep and then via online chat received a photo of where it was delivered. Certainly not my house. I don’t recognise where it could possibly be. Oddly afterwards I saw this, (note they state they need more information but after only 2 minutes it’s been delivered, perhaps it was, but not to me!). ‘16/10/24 17:26 Your parcel has been delivered to a safe place (Front porch) 16/10/24 17:24 We need some more information about your address. Please chat with us’. No details of how exactly I was supposed to chat with them. The regular driver was dependable but I’ve had a succession of different drivers since.
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Posted 1 month ago
Shocking lying company!
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Posted 1 month ago
Package was delivered on time but the email said it was delivered to a safe place outbuilding…that’s a lie..it was left at my front door in full view of anyone passing by..I live on a busy main road.
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Posted 1 month ago
I would give zero starts given the option. Yodel are incompetent idiots - I’m yet to have something delivered successfully by them. Then when they can’t find the parcel you have to wait 5 days for them to “investigate” before the retailer will even consider a refund, so yes, retailers are idiots too. I don’t believe they would be able to deliver ice to the eskimos. So left wondering where TF the parcel is that was supposedly delivered to the store collection point on 9/10, it’s shoes so hardly a small box package. I hate yodel with a passion, anymore I’ll find out what couriers are used before ordering anything online.
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Posted 1 month ago
Sold an item on vintage, the buyer never received it, the item was attempted 3 times to deliver back to me but because I was at work the item was sent back to the local service centre which is 17miles away that's going to cost me more then what the item was. Asked for it to be left with neighbour or in shed that never happened never use them again
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Posted 1 month ago
Very unreliable delivery services. It took more than 2 weeks for a simple delivery to be executed. I genuinely wouldn't recommend this delivery services. Poor communication in every way.
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Posted 1 month ago
don't even bother attempting delivery CLOWNS!
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Posted 1 month ago
Yodel lost my order for five days and customer service not helpful and use threatening behaviour not recommend
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Posted 1 month ago
Very poor service. Say they need more information on my address. Try to contact but can't speak with anyone. Tried online chat and provided what3words but still no delivery. Very disappointing indeed !
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Posted 1 month ago
Totally useless avoid if possible
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Posted 1 month ago
Waste of time sending delivery instructions, telephone help bot totally useless, text links don’t work, the only option is to ask the selling company not to use them , but that doesn’t help either, so bad it’s a miracle they still exist
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Posted 1 month ago
I am partially disabled. I live on the first floor of a communal block of apartments. My intercom buzzer rang yesterday to be told my parcel would be left in the communal area downstairs and could not be brought up to me because the couriers dog had been sick I advised that should be left in the communal area. It could be picked up, by anyone coming through to access Their apartments her response was in that case it can’t I can’t deliver my dog has been sick in the car. This is the worst delivery service I have ever encountered and I will ensure going forward that any items I purchase online do not deliver using yodel absolutely awful. when I attempted to contact yodel by phone, I only received an automated response never ever again
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Posted 1 month ago
If I could give 0 stars I would. They lost/stole my next day delivery that was suppose to be delivered over a week ago. Having to go through the merchant to get my refund.
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Posted 1 month ago
Absolutely horrible! Drivers either can’t read or don’t want to follow delivery instructions, instead they place parcels in inaccessible places and then refuse to fix their error! Avoid!
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Posted 1 month ago
Absolutely garbage delivery company. I use numerous company's for delivery services and these are by far the worst.
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Posted 1 month ago
Yodel is rated 1.1 based on 5,780 reviews