Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.10

1.1 Rating 6,229 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,229 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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294

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Like many other customers I have been told that my parcel is ‘out for delivery’ for the last 5 days . Then there is a problem with my address , and the driver can’t find it . Next the tracking stops 5 drops from my house and nothing arrives . Then the tracking stops altogether . This company are utterly inept and useless and should be shut down . I shall not buy anything from any seller who uses this ( non) delivery outfit . I have now turned my attention to the supplier of the goods I have ordered as it is their responsibility to supply what I have paid for . Frustration levels are through the roof !”

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Posted 5 months ago

“Appalling. The drivers just choose not to bother delivering. If Yodel are delivering your parcel, you will NEVER receive it!!”

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Posted 5 months ago

“Yodel is a total waste of time They are a disgrace to delivery service I have had horrible experience with them. First time it was an portable AC They did not deliver and started sending me lame excuses, that we could not deliver as we couldn’t enter the property I changed the delivery date and waited the whole day They did not come and send me the same message Contacted customer services and they said they don’t have it and asked me to contact the supplier Contacted the supplier they said they have sent it to the courier. I never had the item delivered Second time it was an item bought on Amazon. Yodel again did not deliver and said they attempted delivery. I had to get a refund Third time again they did the same. Did not deliver and said that they made an attempt. How? Did not ring my flat entry phone system, did not call me and just left without delivering. Completely unprofessional incompetent and all they give you is a bunch of lies. Avoid at any cost”

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Posted 5 months ago

“Yodel were supposed to deliver 2 large parcels on 14th Oct, and simular to other reviews I've read, they did not make the 2 hour slot they gave me, next day on tracker it said sorry we missed you and that they left a card, but there was no card. I changed delivery date, which was confirmed by yodel, there was no tracking available and no delivery, i changed date and address which they again confirmed, but still no tracking and no delivery, when I phoned automated service, because you will never ever speak to a human! It confirmed it had my date and address changes and would be with me soon, this went on for 4 days!! I phoned very who my order was with, and they found out from yodel that they were not going to deliver the parcels now and I would have to go to depot and pick them up!! I am livid by now, but very said to cancel order and then reorder, and they are coming tomorrow, I just hope it's not yodel. This is disgusting!! I think the drivers say they have attempted delivery three times because they know there's probably a policy that states customers must pick up after three attempts. We'll yodel you need to get a grip on this or your going to go bust, I know I will never use you, and I'll be warning as many businesses and companies to give you a wide birth if they want to keep customer, shocking!!”

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Posted 5 months ago

“My parcel as been out for delivery twice but not been delivered spoken to someone on live chat twice and got the same answer be delivered tomorrow what a joke this company needs closing down cant even deliver a parcel on time and live chat they don't even no what's going on”

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Posted 5 months ago

“They just keep returning my package without any atemp to deliver . We were home on both occasions. Lazy”

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Posted 5 months ago

“Parcel had been open and items taken out. I could not find anywhere to call and speak to anyone, the live chat was no help and the number 03447550117 was automated. Shocking service”

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Posted 6 months ago

“On two separate occasions the company arranged day and time for delivery. Twice they said they attempted the delivery . This is false as I was home on both occasions, on the second occasion I went out of my way and left my front door ajar and kept my passage light on. No card was left. Trust is lost ..”

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Posted 6 months ago

“Its not just once its all the time. Its not my driver its the inadequate system. All the messages are confusing, truncated to the point where they are meaningless and the timings and live tracking dont work at all. Its now 17.02. I began tracking my delivery at 13.04 for a window of 13.04 to 15.08. Two hours late and the tracking shows the same location for the last hour one stop away. Its always like this so much so that I have cancelled two orders now because they use yodel as the delivery partner. In conclusion your delivery is always a problem!”

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Posted 6 months ago

“Driver verbally abuses female customers by swearing and shouting at them all cos the he lost one of the parcels so he only had 1 of 2 parcels if he found the second parcel he bring it back but want my other half to except as if both had been delivered really yodel. Luckily she refused and that why the driver lost it .”

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Posted 6 months ago

“On the 6th of October, I placed an order on eBay. It was posted using Yodel the next day. According to their app and website, it arrived at my local delivery depot on the 10th of October. I was first promised delivery by the end of that day, the parcel did not come. I used the live chat to speak to a representative who told me it would then be coming on the 11th by 9pm, and again, it did not. I was then told by yet another representative it would come on the 12th which was a Saturday, again by 9pm, it didn't. After this, I was then told yet again it would arrive on Monday by 9pm which, of course, it did not. I refused to listen to any other dates told to me by a representative as clearly they are just guessing. I then get told on live chat that the last scan was on the 10th and that they have lost the parcel in the depot, and that a manual search will be initiated. First of all, you should NOT have your parcel lost in their own depot, and second of all, it took them 3 days to give me the result of the "search", which was that they did not find it. At one point in-between all this, I was on a live chat to somebody else who was giving useless information, who then eventually cut me off after 45 minutes ! No professionalism whatsoever. I had many contradicting emails from Yodel such as one saying the search hasn't yet been done, then 5 minutes later another saying it was done the day before and it was not found. On the 18th of October, the "parcel journey" updated saying it has been sent back to the seller, but the seller was told they did not find it ! At the time of writing, neither of us have the parcel and instead I have had to get a refund from the seller. Who knows where the parcel ended up.. ! AVOID USING YODEL !!!!!!”

Yodel 1 star review on 21st October 2024

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Posted 6 months ago

“Anyone know where this is? Yodel maintain this is my address according to their satnav. It isn’t but my package is shown behind a plant pot. So if anyone does recognise the plant pot and can tell me where it is I could go there and retrieve my package as Yodel certainly isn’t interested in doing anything about it.”

Yodel 1 star review on 19th October 2024

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Posted 6 months ago

“They are full of lazy delivery drivers that stop working 2 hours before the end of your time slot then lie about not knowing where you live even though they delivered other stuff to you house on the day they said they don't know where you live!”

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Posted 6 months ago

“Delivery from Virgin did nt appear as scheduled but I still got an email telling me that Yodel had tried to deliver which I know they had nt as I was watching for them. A previous ceramic delivery a few weeks earlier arrived in at least thirty pieces and had obviously been thrown or dropped heavily.”

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Posted 6 months ago

“I sold an item on Ebay & paid for the postage purchasing the label from Ebay. The buyer is still waiting for delivery after two weeks. The tracking shows it's in the final delivery depot. The customer service is non existent. DON'T USE YODEL. Also, on a previous use of yodel I took my parcel to a collection shop. This stayed in the shop for over a week before I took it out and went to the main depot.”

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Posted 6 months ago

“Driver went past my house without even stopping. I was on my front doorstep and then via online chat received a photo of where it was delivered. Certainly not my house. I don’t recognise where it could possibly be. Oddly afterwards I saw this, (note they state they need more information but after only 2 minutes it’s been delivered, perhaps it was, but not to me!). ‘16/10/24 17:26 Your parcel has been delivered to a safe place (Front porch) 16/10/24 17:24 We need some more information about your address. Please chat with us’. No details of how exactly I was supposed to chat with them. The regular driver was dependable but I’ve had a succession of different drivers since.”

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Posted 6 months ago

“Shocking lying company!”

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Posted 6 months ago

“Package was delivered on time but the email said it was delivered to a safe place outbuilding…that’s a lie..it was left at my front door in full view of anyone passing by..I live on a busy main road.”

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Posted 6 months ago

“I would give zero starts given the option. Yodel are incompetent idiots - I’m yet to have something delivered successfully by them. Then when they can’t find the parcel you have to wait 5 days for them to “investigate” before the retailer will even consider a refund, so yes, retailers are idiots too. I don’t believe they would be able to deliver ice to the eskimos. So left wondering where TF the parcel is that was supposedly delivered to the store collection point on 9/10, it’s shoes so hardly a small box package. I hate yodel with a passion, anymore I’ll find out what couriers are used before ordering anything online.”

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Posted 6 months ago

“Sold an item on vintage, the buyer never received it, the item was attempted 3 times to deliver back to me but because I was at work the item was sent back to the local service centre which is 17miles away that's going to cost me more then what the item was. Asked for it to be left with neighbour or in shed that never happened never use them again”

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Posted 6 months ago

Yodel is rated 1.1 based on 6,229 reviews