Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.10

1.1 Rating 6,234 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,234 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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294

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“1 place to drop they say my barcode was whrong and they not have a machine for label need pay other barcode … I refuse … I went in a 2 place in Oxford Circus than they say 30x30x20 is too big they only collect letter and they refuse to take Than I went in a 3th place in zone 1 near Bond Street and they wasn’t take the parcell … they ask me to spent money and buy stuff from they place to collect my parcel, if no they was refuse to take the parcel … than I spent ££££ on the store and they confirm my barcode and they take the parcel … PLEASE AVOID THIS COMPANY AT ALL COST … I never seee a place ask to pay for ghive a free service …. Disgusting I spent more in the store than the value of the label please 100% AVOID”

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Posted 9 months ago

“Disgustung service and dodgy company. The delivery driver from yodel stole my parcel and then uploaded a fake picture with someone elses address claiming that he delivered the item. When i kept checking tracking it kept showing he was in my area according to the maps.... but yet never came to deliver the item. Then 1 hour after it was supposed to be delivered he puts into his device that he delivered it with a picture of an address that is not mine which i can proove. Then also the parcel in the fake picture does not match the size of the item i ordered which is a large mattress. The fake picture showed a parcel that was no bigger then a large book. More proof it was stolen. The website itself is designed in such a way that the company can avoid all accountability. They give you a number to call 03447550117 that just connects you to an automated machine that just diverts you to the website. But on the website the automated chat does not let you chat to an online customer services team. There is no human contact to explain these issues to and no online chat platform that works. So basically you cannot report stolen items to anyone in this company. AVOID ! AVOIS! AVOID! at all costs.”

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Posted 9 months ago

“Yodel was supposed to pick up an item. It was booked and I stayed home all day. Allegedly the driver couldn't get access to the property. Another of Yodel incompetence and lies. Rearranged for the following Friday. Allegedly, the driver came and was told that there was no item to be picked up. Once again, Yodel lies and incompetence. A wardrobe was supposed to be delivered. The driver couldn't find the address. Still waiting.”

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Posted 9 months ago

“Didn't even call at my house you had 12 drops left then we received a email telling us we were out and you couldn't deliver not true we had a teenage boy sat for nearly 3 hours waiting for his trainers he bought with his Saturday job wages 😡he was tracking the van all afternoon it missed out our estate went to the local garage and then the other side of town 🤔 then 11 drop's left and sorry we couldn't deliver 🤬🤬🤬we have CCTV and screen shots of the live tracker.”

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Posted 9 months ago

“I got two cards through the letterbox saying that they attempted to deliver the parcel but nobody was in. I then booked a redelivery for the Saturday which was ignored and I got another card on the friday saying that the parcel was being returned to the depot and would have to be collected. There were no details of the depot address so I tried the online chat. The person was worse than useless and didn't want to give me the address for the depot. After numerous calls I was able to speak to a person who gave me an address for the depot which turns out is on completely the opposite end of the town to were it actually is. Thankfully somebody at another delivery firm was able to point me in the right direction. Why people insist on using this firm I don't know. If i could give a lower score than 1 star I would.”

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Posted 9 months ago

“AVOID THIS SCAM OF A COMPANY! This company is as bad as Hermes(Evri) Last time I will use this scummy, thieving, scamming, lying, disrespectful, rotten company again!!! Should give an option for no stars, they don’t deserve even one star. How this company has managed to survive this long is beyond me and reading the reviews here proves my point even more about how this “business” is complete trash. I don’t say this lightly when I say this business is a complete scam. Did not deliver my items (3 times this has happened as I ordered through Vinted but this third time is the last) drivers are completely lazy and make ZERO attempt to deliver your parcels. No ringing at the door despite me being home. I live on the top floor of a flat and they always leave them with neighbours on the ground floor down the road (to people I respectfully do not speak to.) Went to complain to customer service and they tried to blame it on the seller??? They lied saying someone would get in touch with me to resolve this issue and sent me a FAKE email to make a further complaint. (The email was not valid/did not exist.) They then ended the chat and did not deliver my parcel. Will be avoiding this company and making sure others do too. Scam, scam, scam.”

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Posted 9 months ago

“My boyfriend and I are long distance for the summer and he ordered flowers and chocolate to my house to cheer me up while I miss him. Yodel have completely messed up the order and won’t redeliver for a week. When my boyfriend told them that a week isn’t good enough, they cancelled the order completely without asking him. Absolute joke of a delivery service”

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Posted 9 months ago

“My parcel supposed to arrive today. Yesterday I set up on app the safe place (shed) also on my door is note to leave in shed. And today I arrived from work just before 7pm. Been in the house and 7.15 got an email ' sorry we missed you ', I went out check the door there is no card on anything left by courier. He did not try deliver my parcel at all! My safe place was set up, and he did not left a card or anything. Propably he just did not wanted waste his time to deliver it and scan a parcel in the van that I was not in, even if I been !!! Do not use this sh*** service ...”

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Posted 9 months ago

“Astonishing bad, absolutely dreadful experience - again. Complete waste of time and money and the worst delivery company operating in the UK - BY FAR”

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Posted 9 months ago

“I'd give you zero if I could. Package, which was damaged and ripped, was thrown through our gate. Looking at our security camera, no attempt was made by whoever delivered to open our unlocked gates. If we hadn't been in, the books would have been soaked. Conveniently you can't upload images as evidence!!”

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Posted 9 months ago

“They did arrive to try and deliver a package, and went to the front door. We were all round the side of the house. There were 3 cars in the drive, and we were easily visible. The driver just went away and we received an email saying we were not in, and they would come back the next day. Well, they did not come back the next day. I supply CCTV for my job, and our house is covered in cameras. I know for a fact that they did not come back. I have no idea when I will receive my package now.”

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Posted 9 months ago

“Absolutely terrible, the worst delivery company, waiting for parcel 7 days already 3 days stuck in local depot! Still waiting!”

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Posted 9 months ago

“Just had yodel knock on my door when I Wes in bed the did not give me time to get up and open the door next the went off with my parcel. So don’t know when the will come back or if I have to find where it’s being taken Back to the local depot This lady is just useless why not just leave it outside my porch then tack it back”

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Posted 9 months ago

“Non delivery. Yodel has had my parcel for 10 days and keeps changing the delivery date. All I get are excuses.”

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Posted 9 months ago

“still not receive my parcel by 06/07, chatted with the customer services every day include today and they still said same answer for 4 days without solve my issue that I've. Horrible service and experince at all use another courier if you can as they deliver faster and keep you updated.”

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Posted 9 months ago

“It would be 0 total disgrace saw my parcel was next opened my front door driver drove into the square went to first house no answer I ran across the square he drove off never looked for my house. I never order if it’s yodel they are a total disgrace”

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Posted 9 months ago

“If minus numbers were available! Says it all”

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Posted 9 months ago

“I didn’t get my delivery.”

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Posted 9 months ago

“3rd time yodel has lost my delivery and regardless of what the tracking say - "We have it", when speaking to them on the live chat they say they haven't received it yet and to return to the sender. Sender confirms they had it 5 days ago which is backed up by their tracking information yet they still deny having it. A call from the sender to a person has confirmed that the parcel has been misplaced yet again. 6 days past delivery date.. I will NEVER use yodel or a business that chooses to dispatch their products with these clowns. No help what so ever and generic robotic responses from agents adds nothing but frustration to the situation. DO NOT USE YODEL!!!! Date of experience: 09 July 2024”

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Posted 9 months ago

“Only thing worse than their delivery service is their customer service”

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Posted 9 months ago

Yodel is rated 1.1 based on 6,234 reviews