“Website was easy to navigate and price was half the price quoted by my current insurer for renewal which was amazing in these current Financial Times”
“I’m very pleased with the service! It’s incredibly easy to use and seems to cover everything I might need, all at a reasonable price. The user interface is intuitive, making navigation a breeze for someone like me who is new to this.
However, as with any service, the true test will come when I need to make a claim. Just like with insurance, we can only gauge the effectiveness when we face a situation that requires it. Until then, I am satisfied with my experience”
“Yoga stole money from me. I wasb't aware of the rolling contract, I didn't say yes to renewing contract. I sold the car being insured, yet they still took £50 admin fee. Stay away from these crooks. Nothing but thieves.”
“Yoga online service made incorrect assumptions one of which I can't amend without a human as it does not appear on the self service portal.
The online chat bot was a total waste of time.
It cost me money to change one problem via a policy amendment which cost me £20 and because I can't change the other problem as yoga has zero customer service over the weekend, I've paid for car insurance that I can't use.
The automated service did however offer me a cancellation quotation as an option. It actually wanted to charge me to cancel. I'm furious.”
“When taking this insurance last year I explicitly said no to automatic renewal. When I received my renewal offer I replied saying I won’t be renewing. About 2 weeks before renewal date a bought and paid in full another insurance company. On the day of renewal I get a message saying thanks for renewing from you. I try all day through the chat to get in touch to sort this only continue to get referral to do it on the portal. The portal don’t have the decline renewal option the chat keeps telling me to use. I can’t get to speak to a human. It’s absolutely ridiculous.”
“5 Star on price, communication and very easy to purchase - can't comment on their RAC breakdown equivalent except it didn't fill me with confidence - it's some form of insurance policy @ £20 per call out for 2 call outs per year but as I am low local mileage it didn't bother me.
If I breakdown I'll write a review.”
