“I got a good deal for which I am grateful and the additional services, once navigated were easy. I had trouble keeping the same price between sites, I used Quidco and the rate was x and by the time I got to the Yoga site it went up £30 to Y. I got there in the end. The customer account is clear and looks easy to use, albeit I hope I never need it!”
“The automatic renewal of Yoga insurance is a fraud. It doesn’t give you a chance to cancel your renewal. Everything is available except cancellation of renewal on the app. I’ve switched to another insurance and they are forcing a renewal which I don’t need. The emails are NO REPLY. There is no telephone number to speak to someone.
A BIG FRAUD. I’ll never do any business with them again.”
“I was with yoga for two years,they agreed to not auto renewal and
I went on meerkat and purchased my insurance off there,with yoga
Again paying 335 pounds for the year.
Then I had an email from them saying that it has renewed the old policy
For aprox 35pounds per month,I tried to email them,no email address.
Went on the portal but it kept telling me to cancel and it's 49pounds.
And no chance of phoning,so no idea what I do now.”
“The online process was easy and quite fast to complete. My renewal went up by 60% from last year so.shopped around to find a better deal, found it with Yoga still more than I paid last year but a fairer price.”
“You need to have a telephone helpline number to discuss the policy or ask a question prior to purchase . You don’t appear to have one or , if you do , then you do not make the number available.
I , personally, do not want to talk via chat or chat-bot or any other internet rubbish .
There are great swathes of this country that don’t want or understand this digital and internet world . It is discriminatory against elderly people and it is excluding people who don’t have a voice .
All we hear is inclusivity all the time . Your company is the opposite of this and is discriminatory. I only used your services because you are cheap .”
“Did not renew policy in February only to recieve four emails on 20th of March, two acknowledged my cancellation and two thanked me for renewing. In April Yoga have taken £49 out of my bank account and renewed my cancelled policy”
“I saved a good deal of no money by switching to yoga , I managed to fo the whole process on line which got a technophobe like me must mean it’s easy to use the website”
“My renewal more than doubled in price this year. The RAC more than doubled my renewal from £259 last year to £719 this year and the underwriter was Ageas. I retrieved my renewal quotes online and YOGA defeated them all with a quote for fully comprehensive insurance and all the other criteria such as legal services, windscreen and even a minimal breakdown service for £415. Ruled and regulated by all the same authorities and the exact same underwriter as the RAC with Ageas I had no problem at all by choosing YOGA and saved myself just over £300.”
