“I had a portal to view my policies but now can't access my account and I need to change vehicle it keeps sending me to register my details but will not allow me to do so I have messaged on your live chat and after explaining I am still being directed to register my account I need some help to be able to change car”
“We are trying to cancel a renewed policy which we did not want, within the 14days allowance of time. We can find NO WAY of doing that on your website. It is user unfriendly. Please tell us how we can contact you in order to cancel our policy. We have already written a letter to which we have had no acknowledgement. Please will you phone us on 01305 262005 SIGNED
David Gannon”
“Pricing is fine, customer service appalling. They emailed my wife’s renewal through, it clearly says it will auto-renew. We checked other prices and decided we were happy to stay with Yoga. This morning, the day after the renewal date, an email arrived saying the policy has lapsed and she is no longer covered! Online chat was useless, and there’s no email or phone number. Will now go elsewhere.”
