“I did find paying was problem, when I went to my bank app to approve the payment I found I could not get back to the page for payment approval, only took me 2 hrs!”
“Only just moved insurers but it seemed easy enough. Compared to my last insurers they were wanting more money and that was TPFT. Hoping this is a good move, so far price wise I’m happy.”
“Application for car insurance was easy but retrieval of relevant documents difficult. i had to contact a very helpful agent in order to check I had the correct breakdown policy for my needs.
A contact phone number in the event of a claim or breakdown would be useful as internet is not always available in Scotland.”
“Haven't had to use your service do I'm not really able to comment
However I requested paperwork tobe posted but your bot didn't understand hence the 3 stars. Perhaps youcan help as I don't have a printer”
“Double check everything , decided to up my mileage from 6000 to 8000 within 15minutes of purchase - only to find a £21+ charge and the insurance hadn't even been confirmed by Yoga !
Not happy for such a 'small' change .”
“Have Yoga Ins for my wife's car and wanted to add mine, but unable to do so online and no point of contact to talk to someone. On line it kept coming up with her as owner.
Had hoped to get a discount for having two cars with you.”
“I received a quote for £264, which was £20 less than my previous cover with them. Great I thought, but when I went to take the quote up, realised it didn’t include protection of no claims I added this, the price had gone up to £281.05, I then realised that it didn’t include the gold cover breakdown I previously had. In total it cost around £330. Unable to speak to anyone and the online chat was rubbish. Will have to bite the bullet as I stupidly left everything to the last minute and had to insure that day. Won’t use again and will definitely shop around next time. Very misleading quote!”
“Not good as I can’t get into the portal to check next years policy and there is no phone number . Please phone me on mobile number so I can fix getting into the portal.”
“Having offered me a very high renewal premium (300% higher!) I rejected the premium via the app. They then came back with a far lower quote and said it would renew at that price if I stayed with Yoga. I accepted and renewed, only to find I had been charged the original higher premium. I immediately cancelled the policy for a refund and was charged £49 for cancellation. It was not easy to speak to an agent but when I explained what had happened they waived the £49 and said that their app did not tell me that the lower renewal quote had, in fact, expired. Whilst I am not out of pocket and I am not satisfied with the renewal service offered by Yoga and have now moved to a different insurer.”
“Was easy to buy, hope it is as easy to claim, if I ever need to. Was much cheaper than my existing insurer after they increased premium by over 85%. Again, hope that does not happen when renewal time comes round. I hope to have a trouble free year of motoring because I have a healthy distrust of insurance companies”
“Site easy to use apart from not being asked for vehicle valuation or being able to find it on the site expected it to be similar to the meerkat guys not 3.5k less didn't find out untill doc's come through. If I don't need to claim and I never have it doesn't matter, if I do won't be best pleased.”
“Purchasing the insurance was easy.
However what my intention to do was change my existing insurance to my new vehicle. I had to cancel my original insurance and be charged £49.99. Then go through the whole process. All in all it took about 4 hours. So I certainly was not happy about this.
I have used yoga insurance for a number of years obviously returning custom doesn't count!”
“Good price and easy to organise. I will only know if good value if I have to call on it because of an accident.
I fully expect difficult accessibility as seems to be usual these days and impossible to talk to anyone.
Hopefully I won’t ever need to find out.”
“Took my money easily and promptly . Only bought yesterday so cant comment on anything except speed of taking payment. A paper copy would be nice. Why did my premiuim go up each time i Googled for best quotes? Wu started at £4.99 NCP
Then £6.99 and I paid £9.99.
Had to google a lot as adding Son we car share. I could have had your Policy over £ 100 less had I taken it without using various sites. You literally said '" your quote has gone up" on my emailed quotes. I was so fed up in the end I bought yours and managed to make one of the middle prices u had quoted - tho the website didnt make it easy. Today an email from you with " an offer" if I hadnt bought it yet- £300 more!”
“I had difficulty altering the expiry date of my card it kept saying 05/39 instead of 05/28. I also requested my policy details in the post not by email. Please send them out.”
“Great price and reasonbly easy website to use. The major downside is if you wnat to ask a specific question of a person either before or after your purchase. This is very difficult to do if at all possible.”
